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Window Replacement reviews in Albrightsville

  • A
    Great job.  Very meticulous.   Was able to complete the plumbing and the window install in one day each.  Quality of work upon completion was great ? the new window looks like it was originally part of the house.  I will definitely use Steve again.

    - Bryan R.
  • A
    well i was at work on both days my husband had to deal with the work men they were on time, polite, and they clean up there mess after.  i saw a problem and it was fix the next day.  i can not say anything bad about Penn windows and door.
    next spring they will be replaceing my front door and a large window in front, i feel very comfortable with using this company and so should you.
    - phyllis w.
  • B
    I'm very undecided about if I would use the company again. I will give you the whole story, and you can decide. The work that was completed appears to be well done and the installers were very polite, that is not my problem with the experience.
    The Process up to Install:
    I called up for an estimate to replace my windows in August and within a few days they came out. I was told I would get an estimate in 2 days. After four passed and I emailed them to see why I hadn't heard from them, I got scolded for not being patient, because and quot;these things take timeand quot;. I let this slide, because the price they gave me was very good. So good that I was able to replace all four windows, despite thinking that there was no way I could afford to do so. I signed the contract, sent in my downpayment...and didn't hear from them for something like 13 days. Given that the contract stated they had a month to install from the contract date, I lost patience and began to call to have measurements taken. The process was supposed to be sign contract-have precise measurements taken-order the windows (their responsibility)-and then once the windows come in, schedule the installation. Now by the time I heard back from them, after I called and left two messages (after over 2 weeks of hearing nothing from them) half of the allotted time had gone by. When I called, I spoke to one of the most rude women I have ever had the misfortune of speaking to.
    I always start conversations with and quot;Hello! How are you?and quot; the response I got was and quot;What do you want?and quot;, in a snippy tone, without any regard for the fact that they didn't know who I was, or why I was calling...since I hadn't said anything beyond and quot;How are youand quot; yet. I complained about this immediately when passed to another individual but as every time I called I got this treatment, it seems to have fallen on deaf ears.
    Now, after leaving two messages I called again and finally got to speak to someone who I needed to...his response was and quot;Oh I was just about to call youand quot;, and then he scheduled the measurement process. The measurement process took under 10 minutes and should not have taken as long as it did to take place. Then further waiting and no returned calls before I finally got a hold of someone about whether or not the windows had come in. I was told I'd be informed when they did so we could schedule an install (I was apparently the only one concerned about staying within the contract timeline). I was not called that day, but I finally got to speak to someone to schedule the install. Phew, it was going to happen within the timeline. My concern, for those of you wondering what the big deal is about the timeline was twofold: if the contract was broken, the price could in theory be raised, even though I was not the one in violation, was getting cold out and gaping holes in the side of my house wasn't an ideal start to true fall temperatures.
    The Install:
    Despite the trouble I had getting the guys to my home, once they were there the process could not have been better. They were on time, and did (as far as I can tell) a fantastic job. They were even respectful of my inconvenient request that no shoes be worn in the house. The windows were in pretty bad shape and I imagine it was not a simple job. If I were forced to complain about this part of the process, they did not clean up sawdust on the inside of the house (limited to the kitchen window) and two of the windows need to have touch up paint and filled in chunks of plaster. I'm not wildly upset about this as the house did not come in great shape and I have to fix everything anyway.
    I noticed a draft coming from one of the windows just before hurricane Sandy hit our area. I called to report this concern. Needless to say getting a hold of someone was again very difficult. I finally got someone to come and take a look at the window, the week after Sandy hit (luckily no damage for me). I was told that there was nothing wrong with the install so it must be a problem with the window itself, they were going to contact the company who made the window and get back in touch with me. The getting back in touch with me part, never happened. I, quite frankly, have given up trying to contact them about this. It's not worth the frustration on my part anymore.
    In summary: The work that was done seems to be quality work. The customer service is lacking. My decision to say that I would not use the company again is based off of the hassle of the process and the rude answering staff. If I could just have the work done, without talking to the staff I would probably use them again...but as that's not possible, I'll be looking elsewhere for future needs.

    - Felicity H.
  • A
    1. I contacted them and made an appointment for him to come and look at my project and give an estimate. After doing the walk through with CR, I received the estimate within a few days. At this point I was traveling for work, but had several phone conversations and email interactions with CR to make changes and adjust the work being done. He was very honest with me when I asked him how I could cut the price down a little bit, and suggested one way was to paint on my own. The entire project was completed while I was away and out of the state. I felt very comfortable with them working on the project while I was not there, and trusted them completely after my interactions with CR. It was completed in a very timely manner. During the final walk through, there were a few things that I wanted adjusted and changed and they immediately did it all. In the end, everything turned out even better than I had envisioned.
    2. I had a previous contractor install windows and screens in my house, and while they did a wonderful job on the windows, they did a terrible job on the screens - there were large gaps, and I was still missing them on a few windows. I asked CR if he could fix them for me, and he completely redid all the screens. He completed the project very quickly, wonderfully, and inexpensively.
    Overall, I have had a very wonderful experience working with CR and his company, and have already contacted him to start on a new project next week, and plan to use him for several other projects in the near future.
    - Nicole B.
  • B
    went well completed job in 3 days had delays due to storms
    - elizabeth k.
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Window Replacement Installers in Albrightsville

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