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Auto Service reviews in Wilsonville

  • F
    Baker & Baker Towing & Crane Services
    AAA dispatched Baker & Baker to tow me to Les Schwab. The tow driver insisted that I drive to Les Schwab on my totally flat tire, that it would not hurt the tire. He refused to tow me, so I had to drive. It destroyed the tire by ripping the sidewall. Baker & Baker refuses to take responsibility or pay for my tire. Their AAA approval should be removed.
    - Jeffry A.
  • A
    Artistic Auto Body - Tigard
    There are not very many positive things I can say about a car accident, but one that I can say is ���Artistic Auto Body.��� Their motto is ���Restoring Peace of Mind,��� and they do so very well. I worked with Jason Lee to have my car repaired. He was professional, patient, courteous and extremely helpful. He guided me through the repair process, helped me in filing the insurance claim, and kept me informed every step of the way. Net result, I have my car back and I now have peace of mind. The car was in repair for a reasonable length of time, looks brand new and runs beautifully. Auto repair does not get any better than this. I extend my thanks and appreciation to Jason, the repair technicians and the front office staff. Would I recommend them? You bet!
    - William G N.
  • B
    I asked that the mechanism for opening up my trailer be lubbed (I have a hard sided pop up trailer) but this was ignored. They told me how much it would cost when I dropped it off and it was way more than I expected, but I am leaving on a trip in a few days, so I didn't have time to take it somewhere else. The people at the front desk were not very friendly. I felt like they were doing me a favor instead of the other way around. I believe the work that was done was done well.
    - DAVID L.
  • A
    Artistic Auto Body
    I obtained an estimate at their Tigard shop, which is closer to my home than Wilsonville. It was handled professionally, with courtesy and good communication. I was informed that their next schedule- opening for work was significantly longer out than at their affiliate in Wilsonville, and I gained the impression that Artistic is all one company with seamless interaction between these two shop locations. So they facilitated scheduling my job in Wilsonville. The Wilsonville shop is strangely difficult to find, even with the help of an aerial map view of it. Their signage at the entrance drive is neighbor-friendly but inconspicuous. I drove right past it once while seeking them via GPS. If you could drive straight from I-5 to their shop it would be line-of-sight. Once inside I was treated to a reception area with 6-8 friendly and helpful employees, mostly at desks. All was handled with good attention, efficiency, courtesy, respect, and friendliness, like a very good neighbor. Free coffee, clean bathroom, minimum waiting for service. Comfortable room temperature, good lighting, spacious but welcoming design. Work was estimated to take 3 days, but I picked up the car in 2 days. The car looked straight off the showroom floor. They had even buffed out an unrelated minor scratch on the hood that their reception worker noted before I had, as well as performed interior detailing to 90% completeness level. I was absolutely delighted by the whole experience. I cannot compare their pricing with other companies, as I selected them for quality based on recommendations, and the responsible driver at fault had good insurance. I wish this level of excellence was more the rule than the exception in our society.
    - Earl P.
  • A
    Bulldog Auto Glass
    Setting up the appointment was just a quick phone call. We decided on the next day at 1:00 the next day. About 10:30, Jeff called and said he could show up at 11:00 if that worked for me, and it did. He came to my office in Wilsonville, took about 45 minutes to replace the windshield, informed me to not drive for an hour, and then I'd be good to go. Easy and efficient repair work.
    - David M.
  • B
    Capitol Toyota
    It was okay. I gave them a B instead of an A because they didn't get back to me as fast as I wanted. The price was okay. You dont get to steal anything anymore. The quality is good. If I were to buy a car again, they would be one of the people I would check out. I would advice a friend to go right ahead a check them out.
    - John J.
  • A
    Ace Car Reconditioning LLC
    Lady backed in my left rear quarter panel. Eric looked at the damage and
    gave me an estimate. He did the work on the time schedule he commited
    to and the damaged area looks like new.
    - steve p.
  • A
    Lance's Superior Auto Service
    Have used Lance's for several years for maintenance on both my cars.  The work has always been done competently and with a high degree of integrity.  In addition to the mechanics, Carrie as Service Advisor, has always been an excellent resourse for any auto-related questions.  I recommend them highly.  
    - Larry M.
  • A
    Attention 2 Detail
    When my boss's Lab puppy threw up in the backseat of my Honda sedan, I called Notto at Attention 2 Detail. I had already heard good things about their services, and I was not disappointed. Notto sympathized with my predicament (the grossness!) and was able to send out a team of his mobile auto detailers to my work location the same afternoon. The detail crew was friendly and helpful, and even found and removed an old "mystery stain". And there is no trace of dog vomit in my car. I was very pleased with the overall service and will use Attention 2 Detail for my future car detailing needs.
    - Cassandra W.
  • F
    E2 Truck Repair
    On August 20, 2014, I took my 2001 Isuzu W450, (with a 4.8 Liter diesel engine), into E2 Truck Repair in Wilsonville OR, formerly Fritzler Ed Auto Truck Repair. I prefer giving work to local, family owned businesses, this seemed like an ideal choice. Also, they are just down the road from me. A little history... I had recently put a considerable amount of time and resources into this truck, largely due to its strong running engine. The truck was running great, but began losing about 10 MPH of highway speed, and a different shop determined it had a fuel delivery problem. That shop let the truck sit for 4 weeks without progressing on the job, and (finally) they removed the injector pump. I was optimistic when Rod Harrison (at Pacific Fuel Injection Services in Portland, OR) confirmed the injector pump had appropriate wear, consistent with the original diagnosis, and he rebuilt the pump. Next, the pump needed to be re-installed. Since the original shop had taken so long, Rod suggested moving the truck to "E2 Truck Repair" in Wilsonville, Oregon. Rod was explicit that the pump needed to be installed per the specs. He sent me away with copies of the specs for Eddie Fritzler at E2. On 08/20/2014, Eddie, at E2 Truck Repair agreed to install the pump, and assured me he could complete the job by August 30, 2014. E2 Truck Repair... I had the truck towed to E2 Truck Repair, and (personally) delivered the injector pump, and installation specs. I immediately began having concerns about Eddie's mechanical abilities due to his reaction over receiving the instruction specs. He seemed unconcerned about the instructions and indicated, "he liked to set em up a notch, so they run better." During the next 10 days, I periodically checked in with Eddie and received various stories about the repair process. In one conversation Eddie said that he'd "mis-installed the pump once" and had taken it off to re-install it. At that point he asked, "do you want me to change the oil while I'm at it?" This seemed a little odd, as the truck recently had the oil changed. I just wanted my truck so I said, "OK, whatever." A couple days later, Eddie said the truck was running, but would only idle due to a missing throttle cable. I offered to help him find another cable as I was desperate to get my truck back. At this point, all communication from Eddie stopped. I assumed he couldn't get the throttle cable by August 30, so I began making arrangements to work without my truck. I left Eddie a voice-mail stating I would be out of town for one week, returning on September 7th. I told him I'd pick up the truck when I returned, but if he needed payment in the meantime to let me know. Again, I didn't receive any communication from Eddie. A few weeks later, I still hadn't heard a thing from Eddie. I called him and he said the engine had some kind of compression problem. I heard various stories from Eddie over the coming weeks/months. On November 11, 2014 (Veterans Day) 2 1/2 months after he got my truck, Eddie still hadn't finished the job. Totally frustrated, I notified Eddie I would be having the vehicle towed out of his shop. Eddie told me in order to get my truck, I would have to sign a disclaimer stating he was not responsible for any damage done to the engine. On November 12, when I met my tow truck driver at E2 Truck Repair, Eddie's wife told me Eddie was unavailable. She also presented me with a $1,341.75 bill and the disclaimer, which I paid/signed. What else was I going to do? I immediately had the truck towed to FMI Truck Sales & Service, (an Isuzu dealer) in Portland, OR. They informed me the truck had extremely low compression. After considerable investigation, the most plausible explanation was that the combination of a mis-installed injector pump, coupled with excessive/repeated cranking on the starter, caused the engine oil to be diluted. This then caused excessive abrasion/wear on the piston rings, ultimately resulting in the low engine compression. Unfortunately, there was no way to prove this chain of events caused the compression problem. I was told by FMI, it would cost approximately $12,000 to replace my engine. I had already waited over two months, paid a $1,341.75 "repair" bill, and ultimately had an unusable engine. Based on this long drawn out and completely unsuccessful experience, I cannot recommend doing business with E2 Truck Repair. My recommendation is based on the poor communication from Eddie about the status of repairs on my engine, the discrepancies and constantly changing story about what was wrong with the engine, and finally his inability to explain everything to me in person (but instead, he had his wife give me the bill and sign the disclaimer). I've worked much of my adult life in the automotive industry, and owned many types of vehicles. Based on my background, and my own (painful) experience, my honest opinion of E2 Truck Repair is your money would better spent elsewhere.
    - Kent F.
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Auto Services in Wilsonville

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