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Transportation reviews in Tualatin

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    Van Specialties Inc
    AN UTTERLY DISSAPOINTING EXPERIENCE WITH VAN SPECIALTIES, PLUS THEY LIE We will never do business with Van Specialties again, and are writing this to let others know who are considering them that whatever you agree to with them will turn into whatever they want to do and when you show up they will act as if it is fait accompli, the customer is not always right with them. Plus, they LIE and charge for work they do not do. We went to Van Specialties about adding a solar panel to the roof of our Sprinter van. The van has a full size mesh bottom roof rack that has 2 fans, an AC unit, and a solar shower tank so space was limited. ���L��� spoke with us, and we went out and measured the space we had at the front of the van roof rack for a solar panel. Back inside ���L��� looked up in a catalog what could fit and said that a 145 Watt panel would work. He gave us an estimate of $1550 for doing all the install work plus the panel and controller. Two weeks later we went back and said we wanted to discuss scheduling the work but we also had a couple other things we wanted done. The bed rails had a single broken screw so we wanted to get the whole bed rail reinforced with RIVNUTS, capitalized due to what happened later. We also wanted some new L-Trak installed to connect some soft sided luggage cabinets on the walls, also reinforced with RIVNUTS. ���L��� and ���R��� both looked over the van and we discussed all the work in detail to be done. ���R��� went up on the roof and measured the space again. ���R��� told us that the roof rack rails could shade the panel so they would use risers of some kind for the attachment so that the panel would be at the same height as the rails- great idea. ���R��� provided us a quote for $3550 for all the work and gave us a paper copy. The solar panel work went from the original verbal estimate of $1550 to now $2390, but we agreed to the new price for everything. We scheduled the work to be done at their earliest opening, two weeks later. We returned at the scheduled date and ���L��� told us that he did not think the 145 Watt panel had been ordered (even though we had scheduled this 2 weeks ago) so could he have the van for a week instead of the original estimated 2 days. In hindsight this should have been a warning sign, but we said OK. When we returned my husband went up on the roof and the solar panel was smaller than what we had ordered- it was a 100 Watt panel, not 145 Watt. AND it was mounted flush with the roof rack and was getting some shade on one side of the panel, visible even though it was a partially cloudy day. OK- that was an unhappy moment. ���L��� told us that the 145 Watt panel ended up not fitting after all. I asked him why they did not call us to let us know about this change and he said ���I made the executive decision, What do you want me to do?��� I told him I thought that was bad business practice, and he just kept saying they were busy and he just made the decision without any input from us the clients. I also asked why it was not on the risers we had discussed to prevent the panel being shaded and he said ���We have been doing this for decades and it will be fine.��� I said that was not the point and he repeated ���What do you want me to do?��� Next, we went to look inside the van at the new L-Trak and reinforced bed rails. My husband said to ���L��� ���You installed RIVNUTS, right? ���L��� said ���Yes we installed the RIVNUTS���. My husband then said but it does not look like RIVNUTS were used for the new L-Trak and ���L��� said ���You wanted us to put RIVNUTs on those too?��� I must say, we made it POSTIVELY CLEAR in our discussion before the work was done that we wanted RIVNUTS used for everything, but on the Quote only the bed rail had the description verbatim ��� R&R interior paneling to make sure reinforcements are there, pull bed rails and install rivnuts.��� The line item for the new L-Trak did not say RIVNUTS so I guess we have to blame ourselves for this, even though we discussed it at length with them beforehand. My husband then asked about what the reinforcements were behind the bedrails and ���L��� said Why do you want to know that?��� My husband answered ���Well I don���t know ���L��� maybe someday I will want to get back there for something else and it would be nice to know what is back there.��� ���L��� then said ���Why would you want to do that? OK, you want to know what we did exactly I will go find out.��� And he left to go into the work garage. When he came back he told us ���Well, we DID NOT put RIVNUTS in for the bed rails either.��� This though they charged us $480 for the bed rail work. Instead all they did was remove the screws and replace them with upgraded screws! That must have taken all of 10 minutes and we could have done that ourselves. They did not remove (R&R on the quote) the paneling at all. ���L��� also then said ���Why do you want to use RIVNUTS, they are just a headache��� and kept repeating that they have been doing this for a long time and what they did was just fine. It just kept getting worse the more we talked with him, and I must add that he smelled of alcohol as well- it was right before Christmas and after lunch so maybe they had a lunch holiday party, but since the whole thing was turning into a giant clusterfuck we were NOT ONE BIT HAPPY. He had just bald faced lied to us about the RIVNUTS and only admitted it when my husband said he may check on it in future. So then ���L��� said ���What do you want me to do- rip it all off and start over? If you want the RIVNUTS we can do it now.��� My husband said Yes he wanted it all fixed but I had such a BAD feeling about the whole thing I had no confidence they would do a good job, and I felt that he was ****** at us for not being happy that they had practically done nothing of what was agreed to, and had not informed us of any of the changes beforehand. In the end I asked for him to take the entire charge for the bed rails work off the cost and he said ���Fine.��� As stated in the title, doing business with Van Specialties for us was an entirely, utterly, horrible experience. I have no idea how they are still in business treating customers this way.
    - Dimitri M.
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    American Town Car
    I have used American Town Car and Gorhan, the owner numerous times over the past couple years. The company website is very user friendly to book his service and he is very prompt in confirming your request. If he has any questions he has called to clarify. Every time I have used American Town Car my pick up time has been between 4:00-6:00 am. and Gorman has always been on time, which relieves much stress knowing I won't worry about him not showing up. He is very professional and provides great customer service. American Town Car is company I will continue to utilize.
    - Doug C.
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    Raja Tours Inc
    We had 6 guests that we needed to have picked up at ~ 5A.  Raja Tours arrived on time, were professional and were able to accommodate our request for car seats.  For the service provided I felt that the fees were appropriate.
    - Sudeep T.
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    Aloha Executive Sedan & Limousine Service
    Even at 12:30 a.m. in the morning they looked professional and were just, very nice. My wife was very happy and slept half the way home. Vehicle was very clean and comfortable. Would use them again and feel very safe using them.
    - Randall I.
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    Loyal Airport Shuttle of Portland
    As always, the best thing you can say about a service provider is that they arrived when they said they woudl arrive, and that they do what they said they were going to do. Our trip to PDX was mid-day, but our return flight arrived PDX close to midnight. After spending close to 24 hours traveling home, the last thing you want is a surprise for that final leg. Loyal was there on time, and whisked us home. We will definitely use him again.
    - MICHAEL Z.
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    Aspen Limo Tours
    For my sisters 35 birthday we took her on a wine tasting tour. David was fantastic from start to finish. He was very responsive with his quote and answered all questions we had before going out on the tour. He was right on time and had a very clean, stocked Denali for the 5 of us. We hit some great gems but what made it perfect was David's connections with the operators at the winery. He knew them personally and we really felt special. His knowledge of wine and the wineries was very impressive. We had such a great time we are going on another trip in May. I would highly recommend.
    - damion c.
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    Loyal Airport Shuttle of Portland
    Absolutely no problems. Dilshad arrived early for the ride to the airport and was waiting for us at the airport for the return trip two weeks later. Would use him again and highly recommended.
    - Marsha S.
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    - Robert S.
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    Ron Bjornseth
    - Krista A.
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    Loyal Airport Shuttle of Portland
    - Pamela S.
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Transportation Services in Tualatin

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