The Closet Factory

A40 REVIEWS

Founded 1999 • Angie's List since August 2005

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Hours

Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
10:00 AM - 4:00 PM

Company Contact

19824 SW Teton Avenue

Tualatin, OR 97062

Description

Design, Manufacture, And Install Custom Storage Solutions For Closets, Home Office, Wall Beds, Pantry, Garage, Library, Wall Units, Entertainment Centers, And Wine Rooms. 16 Employess, Licensed, Bonded And Insured. No Subcontractors. License In Oregon Ccb#147900 And Washington Wa-Close995rc...

Verified Reviews

40 Total Reviews
Reviews by Rating
A Rated
33
B Rated
3
C Rated
2
D Rated
0
F Rated
2
Read reviews by category
Closets (29)Furniture - Custom Made (9)Cabinet Making (6)Home and Garage Organization (3)Interior Design and Decorating (2)
Showing 1-10 of 40 reviews
A

RATED

08/16/2019

After 20 years of single rods, we decided to customize our walk in closet. After a couple of bids we selected the Closet Factory. We made a great choice. Or rep, Shelli, was terrific. She was on time and understood what we wanted. The design works for our current and future needs. The install went well. The team was also on time and finished in a day. They were very careful with our new carpet and...

DESCRIPTION OF WORK
Custom Closet

CATEGORY closet systems

COST $5,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/24/2019

A

RATED

06/23/2018

Perfect. We did this fourteen years ago in another house. The previous house was not a challenge, but this house is smaller and it required much more creativity to maximize the limited space.

DESCRIPTION OF WORK
Closet inserts for two closets

CATEGORY closet systems

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/22/2018

F

RATED

05/23/2017

After talking to closet factor at COSTCO, a design appointment was scheduled for 5/23 (Tuesday) based on a phone call with Veronika Powell on 5/16. The appointment was mishandled by Veronika`s office (Linda) and schedule was put for a different date. No email reminders were sent to verify the date after my conversation on 5/16. Also there was no communication between Veronika and Linda about my co...

DESCRIPTION OF WORK
Garage closet needed to be installed.

CATEGORY closet systems

WORK COMPLETED ON 05/23/2017

A

RATED

02/25/2017

They were great. They did a really good job.

DESCRIPTION OF WORK
We used The Closet Factory.

CATEGORY closet systems

COST $7,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/03/2017

A

RATED

03/27/2016

We had a great experience with The Coset Factory from top to bottom. Meeting Linda at the showroom to see all the available options was super helpful and she was incredibly knowledgable about what would work best for our needs and budget. June then met us at our house to measure and get down to specifics based on our requests from the showroom - she did a great job making the most of our space and...

DESCRIPTION OF WORK
Maser Closet installation

CATEGORY closet systems

COST $5,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/02/2016

F

RATED

06/03/2015

Poorly.  Second visit to my home sales rep was argumentative and rude.  Extremely unprofessional and cost him the sale.

DESCRIPTION OF WORK
Came to my home to prepare bid for closet/bed/office systems

CATEGORY closet systems

WORK COMPLETED ON 05/15/2015

SERVICE PROVIDER RESPONSE

We apologize for any misunderstanding that occurred between [member name] and our Company. I have personally communicated to [member name] that our representative, who up until the point of his second complimentary visit to her home, had an excellent rapport with this member, was following our Company policy. (I reviewed the email correspondence chain between our Design Consultant and this member,...
A

RATED

03/25/2015

June at the Closet Factory was great to work with. I met with her at their location in Tualatin, and we set up and appointment for her to take a look at my closet. She was great working around my work schedule. She came up with a great design that worked well for me and provided a free estimate. I was happy to go through with scheduling the installation right then. I was luckily able to get an app...

DESCRIPTION OF WORK
Provided free design and estimate in home, helped create the best closet for my needs. Installed agreed upon design.

CATEGORY closet systems, interior designers

COST $1,400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/24/2014

B

RATED

03/02/2015

I wasn't crazy about the salesperson, but installer was great.  System went in with only minor hiccups.  They did a good job working with existing walls and around my construction schedule. Very happy with the system.

DESCRIPTION OF WORK
Installed fixtures in new walk in closet.  Good advice with nod to cost at all turns.  Installer was great!

CATEGORY closet systems

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/15/2015

A

RATED

09/30/2013

They are personable and nice from desingners to the installers. Bob the main installer was fantastic. They had to rework things and there was no additional costs. I am very happy with them. They worked with us on price. They are great at recommending products.

DESCRIPTION OF WORK
They installed custom closets.

CATEGORY custom furniture

COST $13,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/23/2013

A

RATED

12/12/2012

They were very good. I really liked everything they did.

DESCRIPTION OF WORK
They re-did some closets in the bedrooms.

CATEGORY closet systems

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/01/2012

Services Offered

CUSTOM CLOSETS, HOME OFFICE AND WORK STATIONS, GARAGE STORAGE AND CABINETRY, PANTRY, LAUNDRY ROOM CABINETS AND LAMINATE COUNTERTOPS, CRAFT/HOBBY ROOMS, WINE RACKING, BOOK CASES, HOME THEATER, WALLBEDS, ENTERTAINMENT CENTERS, AND WALL UNITS.

Services Not Offered

NOTHING FOR KITCHEN AND BATHROOM.

General Information
Licensed
Yes
Bonded
Yes
Insured
Yes
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover
Emergency Service
No
Warranties
Yes
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.