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Lawn Mower Repair reviews in Scio

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  • Detail Continued: After I loaded and secured the mower to my trailer I went in to pay the current fees and to pick up the earlier invoices. After I paid the $112.00 by credit card, I still had reservations that the work they had done for the third time was still not satisfactory. I asked them if they would have someone go back to the mower and take another reading of the voltage at the battery with the engine running. I asked this so I could have it documented before I left. At that moment one of the technicians overheard my request and shouted from the service desk in the rear of the store that they were done working on my mower and would not do anything else for me. I wasn't sure who he was directing his comments to but Mrs. Farr told him to "shut up". This technician at one time told me not to interrupt him while he was talking. When I started talking with Mrs. Farr the technician was still raving on. At that point I asked him not to interrupt me! A really bad situation. Before I left, the owner's wife seemed to be more accommodating and told me to contact her if I had any further problems. She refused to answer my question when I asked her if they would correct the charging unit if I could confirm it is still not functioning. I honestly did not believe that I would return it to them for a fourth time anyway. At that time I was so frustrated with this company that if I could not get my mower running properly I was certain that I would at least file some form of complaint against them. Summary: Homestead Acres Saw and Mower Inc worked on my mower in their shop for a period of 70 days. The charges for all the work they did was nearly $1200. They never did fix the charging issue which I paid them to do which was the source of my initial complaint. I filed a complaint with the Better Business Bureau because of the way I was treated. Diane Farr's response to the many issues I had in her reply to the complaint I filed with the BBB were somewhat "twisted." It was obvious she did not have all the facts. Diane Farr was not present during most of the "encounters" I had with her employees. I don't feel that she was qualified to make comments about my behaviour while at their place of business. It is apparent that her comments were not coming from her but her employees who were being protective of their jobs. Diane Farr tried to discredit me by saying things like I told the mechanic he didn't know what he was doing. I can only say that Homestead Acres employees are good mind readers. This is something I never said to anyone.but I was thinking it. Mrs. Farr said that because they gave me the parts that they changed that I must have known that they were bad. This is not prove anything to me except those parts were changed, but not necessarily all bad. Mrs. Farr said that her husband was trying to correct me by over the issue of trying to start the mower without having to sit on the seat. It was I who was giving him instructions that you didn't have to sit on the seat in order to get it started. Mrs. Farr said that once when I delivered my mower to them that they had to disconnect the hydraulics so they could manually move the mower off of my trailer. This did not occur but I did ask Mrs. Farr's husband how to do this because of my concern to have to move the mower when it was not running. Mrs. Farr said that they were busy which is why it took so long to do the work. Her employee?s response when I asked him why he had not started the work when I was told he would be started was that he had been on vacation. I was wondering why vacations are allowed during the busy time of the year? The real issue I had was when they insinuated that I lied to them during the time my mower was not in their shop. They told me more than once that someone else but them had done work on my mower when in fact this did not happen. Other complaints against this company have been filed and some are similar to the problems I encountered with them. Mrs Farr did apologize to me once or twice for the treatment I received by her employees. Mrs. Farr said to me and to my wife that the Flywheel replacement was covered under warranty. I thought that was great but believe her statement wasn't true. She said this to us after checking her computer. There has not been anything said to us since then to indicate that this was in error. If what she said was correct then they have received double payment for part of the services I paid for. Mrs. Farr commented when I asked her employee for a copy of a work document he had and was refused She said that she did not want to spend the time searching through all the records to find what I was asking for. She was unaware that I only asked for one document. Her comment implies that my request was unreasonable. She didn't mention that her employee said I could not have a copy of it because it was on the invoices they provided. I really did not feel there should have been anything secret about this but apparently it was. The charging issue I had was resolved after I contacted the eXmark representative for Oregon. He was able to get the company to pay for the work necessary to repair the charging problem. I was instructed to take my mower to another service location in Mt Angel, Oregon where the work was done. All that was necessary to fix this problem was to apply a $16.95 diode that was designed to eliminate power surges causing the charging system to malfunction. EXmark did cover the labor to install this part. Finally, the complaint I filed with the Better Business Bureau is now closed and is not favorable to Homestead Acres Saw and Mower, Inc.
    - Elton V.
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