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Hours

Sunday

Open All Day

Monday

Open All Day

Tuesday

Open All Day

Wednesday

Open All Day

Thursday

Open All Day

Friday

Open All Day

Saturday

Open All Day

Company Contact

52734 NE First St

Scappoose, OR 97056

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Description

At Columbia NW, heating and cooling systems are our business. Columbia NW Heating Inc. specializes in efficiently upgrading or repairing air conditioning, heating, gas furnaces, heat pump, ductless heat pumps, tankless water heaters, geothermal heat pumps, electric furnaces, air filtration systems, oil furnaces, gas fireplaces and inserts, and all systems related to the comfort of your home or office. Additional DBA - Columbia Northwest Inc. Additional contact names - Brian Sofich, James Hutton. Additional e-mail - brian@columbianw.com. Additional Address: PO Box 622 Scappoose, OR 97056....

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80 Total Reviews

Reviews by Rating

A Rated

B Rated

C Rated

D Rated

F Rated

Overall Grade Breakdown

Professionalism

Responsiveness

Price

Punctuality

Quality

Read reviews by category

hvac repair (77)air duct cleaning (9)water heater repair and installation (6)fireplace repair (4)insurance agent (1)

Showing 1-10 of 80 reviews

RATED

12/29/2020

Dave from Columbia came to my place in Portland from Scappoose on a same-day appt, for what I thought was a dead furnace. (I had tons of smoke flow into the home after furnace turned on.) Rather than just presuming the furnace was dead or even the problem, Dave poked around. He discovered the smoke was from the fireplace/chimey and the furnace turning on had pulled air from the chimney, reignited ...

DESCRIPTION OF WORK
Furnace workI thought, but it was really fireplace. No charge for diagnoses and call.

CATEGORY heating & air conditioning/hvac,fireplaces

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/21/2020

RATED

08/11/2020

I had mentioned in my request for service, that the system is running slow, not cold enough, and that I knew what the problems were causing the issues. Columbia Northwest contacted me telling me they wanted $125 to even come out, which is ridiculously high, and that they would determine what was wrong with the system at that time. Since I already know what is wrong with the system, I did not appre...

DESCRIPTION OF WORK
Central air running slow, for obvious reasons.

CATEGORY heating & air conditioning/hvac,air duct cleaning

COST $125

WORK COMPLETED ON 08/11/2020

SERVICE PROVIDER RESPONSE

Thank you for taking the time to provide feedback. We have reached out in a message and are willing to talk through the overall experience to see if we can do things better and of course to help the situation in any way we can.

RATED

06/16/2020

The service was good, it was good, we had small issues but they came and fixed the problem.

DESCRIPTION OF WORK
Replaced a gas funnel

CATEGORY heating & air conditioning/hvac

COST $3,500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/03/2020

SERVICE PROVIDER RESPONSE

Thank you for your business. We appreciate you!

RATED

08/15/2019

I loved being able to see when the tech was going to be out due to the cool link that was provided to be prior to the visit. As a mom of two boys I’m super busy and see when he was going to show was awesome. They guys are always knowledgeable about their products and have great customer service.

DESCRIPTION OF WORK
We had our ac repaired!

CATEGORY heating & air conditioning/hvac

COST $300

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/17/2019

SERVICE PROVIDER RESPONSE

Thank you for your feedback. We have gotten very positive response to our technician tracking tool that let's you see when they are on their way. Thank you for your business!

RATED

08/14/2019

It went extremely well. Punctuality was perfect. Paying attention to details was perfect. Knowledge and professionalism were perfect. The price was competitive. We interviewed 5 different providers. Ultimately, Columbia seemed to stand out best. We tried it, and we were quite happy with the choice. The service cost was for two independent air conditioner systems ( we have a large, long house), and...

DESCRIPTION OF WORK
Install a new furnace. Install a new air-conditioning system

CATEGORY heating & air conditioning/hvac

COST $17,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/14/2019

SERVICE PROVIDER RESPONSE

Thank you for the kind words and for letting us help you with your HVAC project!

RATED

08/08/2019

I shopped at three places and they were tied for the lowest bid. Since they were the more responsive, I went with them. They were super fast and finished below the projected estimate. Also the installer was clean and friendly. I will use again! Matt

DESCRIPTION OF WORK
They replaced my A/C unit

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/08/2019

SERVICE PROVIDER RESPONSE

Thank you [Member Name Removed] for the feedback around your recent AC installation. We appreciate your business!

RATED

05/30/2019

Our fireplace fan is 19 years old so I wanted a quote for a new, quieter fan. Had to pay $109.95 just for them to come out and take a look. Matthew was here for 15 minutes, he cleaned a spot on the fan, I’m assuming to get a part number or brand of fan. He mentioned that there was a dead mouse under there (not unusual with my cats sometimes). I paid him, he left and within a couple of days I recei...

DESCRIPTION OF WORK
Wanted gas fireplace fan checked

CATEGORY fireplaces

SERVICES PERFORMED? Yes

WORK COMPLETED ON 05/20/2019

SERVICE PROVIDER RESPONSE

We apologize for the experience. It is not our intent to create problems for our customers. We did respond via email to further evaluate the situation and ask you contact us for resolution. At that point we would have either discounted the tune up, or just credited the diagnostic charge since it seems the technician mistakenly did not reconnect the fan. Please reach out if there is anything we can...

RATED

03/21/2019

They showed up on time. Did the job. After all was done I was very impressed with the final product. Alex was my installer and he was very nice and knowledgable. He explained it all. Even the the sale guy Dan was awesome. Would recommend this company to friends.

DESCRIPTION OF WORK
Air handler/Heat Pump replacement

CATEGORY heating & air conditioning/hvac

COST $9,500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/08/2019

SERVICE PROVIDER RESPONSE

Thank you for your kind words, and for your business!

RATED

12/10/2018

I called Columbia NW Heating & Cooling on Monday morning, and spoke with Blake. By 2pm that same day, Dave was at my home with a quote for my new furnace. I spoke with Andrea who schedules installation and by Saturday I had a new furnace installed by Ivan. I'm telling you I have never been happier with a company regarding efficiency and their friendliness & professionalism. I would recommend them ...

DESCRIPTION OF WORK
Furnace needed to be replaced

CATEGORY heating & air conditioning/hvac

COST $3,308.08

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/08/2018

SERVICE PROVIDER RESPONSE

Super! Thank you for the business and your kind words!

RATED

02/03/2018

After cleaning the furnace, the technician could not get the blower fan to cycle on. He said the fan had to be replaced. He replaced the fan, charged me $800 and left. We noticed that, although the furnace was heating the house, it did not sound right. It kept cycling on and off. We called the technician back, He charged us another $109 house call fee and told us the control board had to be replac...

DESCRIPTION OF WORK
Cleaning and maintenance of my gas furnace.

CATEGORY heating & air conditioning/hvac

COST $800

SERVICES PERFORMED? Yes

WORK COMPLETED ON 02/02/2018

SERVICE PROVIDER RESPONSE

Thank you for the feedback. The feedback customers provide, good or bad, gives us an opportunity to improve our processes and training. It looks like one of our technicians did not diagnose correctly and we apologize for the inconvenience. You also should not be charged the diagnostic charge. Please contact our office as we would like to credit you that charge. Ask for the Service Manager or the S...

Services Offered

Heating & Air Conditioning Installation, Maintenance, Service, & Tune-Up. Air Duct Cleaning. Heating & Air Conditioning Equipment Repair & Replacement. Humidifiers. Filters. Gas Stove & Gas Fireplace Tune-Up & Replacement. Heat Pumps. Dryer Vent Cleaning.

Services Not Offered

Wood Burning Stoves. Fireplaces.

General Information

Free Estimates

Payment Options

Check, Visa, MasterCard, Discover

Emergency Service

Yes

Warranties

Yes