Cleaning and maintenance of my gas furnace.
After cleaning the furnace, the technician could not get the blower fan to cycle on. He said the fan had to be replaced. He replaced the fan, charged me $800 and left. We noticed that, although the furnace was heating the house, it did not sound right. It kept cycling on and off. We called the technician back, He charged us another $109 house call fee and told us the control board had to be replaced. He did not have one but had to order it. He brought the control board out the next week and installed it and the furnace acted exactly the same as it had before. He said they must have gotten a bad board and he order another one. He came out a week later with the new replacement, installed it and, although there was slight improvement, it still cycled on and off. He said the heat limiter was bad and he would have to order a new one. He wanted me to pay for the new control board $702. I said I was not going to pay them until they fixed the furnace. If the new heat limiter fixed the problem, I would pay what I owed them. The technician had a major tantrum insisting that I HAD to pay him then. When I refused, he ripped out the new control board, slammed the old one back in, closed up the furnace and left, yelling and shaking his screwdriver at me all the way down the driveway. I turned the thermostat back on and the furnace would not turn on at all. I called the company manager and he was polite, but not sympathetic. He said he would send someone out to put the new control board back in but I had to pay. I said forget it I would get someone else to look at it. I called another furnace repair company. They had a technician out to my house within hours. The first thing he did was replace two very corroded AA batteries in my thermostat and turned it to heat. When the furnace did not respond he checked the furnace itself and found that the fuse had been removed from the old control board. He put a fuse in and the furnace has been working great ever since. He did not charge anything for the house call. I promised to contact him when I was ready to replace the furnace.
Service Provider Response
Thank you for the feedback. The feedback customers provide, good or bad, gives us an opportunity to improve our processes and training. It looks like one of our technicians did not diagnose correctly and we apologize for the inconvenience. You also should not be charged the diagnostic charge. Please contact our office as we would like to credit you that charge. Ask for the Service Manager or the Sales Manager for that service.
