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Well & Water Pump Repair reviews in Salem

  • D
    John's Waterproofing
    they raised the price of the quote by $300, then when it was time to pay, they sent me a bill for $550 more. They took a 3 day job and made it most of a month, i had to give my tenants rent relief. They called more than once to "come and finish" and did not show up. I would not EVER recommend them, and will do what ever i can to make sure who ever wants to use them knows the risks, and uses terrafirma instead.
    - Suzie K.
  • A
    John's Waterproofing
    We first called TerraFirma but the salesman said we could dig out the entire exterior, add a membrane, drains etc for about $24,000. When I pressed for other ideas he seemed unenthusiastic. I said I would think about it and he never contacted me again. We then tried another company who was at least amendable to other approaches and gave me a quote of $12,000 for a sump pump and interior perimeter drains. Then we called John's Waterproofing and Peter came out. Peter was awesome. He had a whole suite of things that could help out in the basement and really listened and discussed our options. We weren't going for a dead dry basement that we could finish, we just wanted to get it dry and lower the humidity. So Peter and I went through all the things and came up with a plan together. In the end we had a sump pump, perimeter drains in the basement and crawlspace, cleanspace barrier throughout the crawl and brightspace paneling on the walls of the basement to stop humidity coming in from the walls. We also had piping installed below ground outside in which to run the gutters out to the street. All of that for only $8000. Once agreed the crews came right on schedule and finished the work ahead of time. I've waited to give a review to see the system in action. For the past week it has been raining steadily. However in our basement is nothing but dry dust.
    - Dan P.
  • A
    Oregon Pump & Equipment Co
    They fixed the water pressure and replaced the pressure relief valve and now our water pressure is greatly improved! They were friendly, efficient and reasonably priced. They will be our first call if we encounter future issues with our well.
    - Debra V.
  • A
    Mill Creek Heating
    Great.  Carl Robbins sold and explained product.  After installation he checked everything, demonstrated use and took care of permit and rebate request.  Installer was professional and did a wonderful job working in really bad weather!
    - Janet L.
  • A
    Action Drain And Rooter Service
    Backed Up Sewer: Emergency response is fantastic. You don't want to have to call them, but when you do you are glad that they were who you called. Don't call anyone else unless they tell you they can't get to your problem. Had all the equipment to rooter, jet and camera the lines to see what was going on. They video recorded the camera inspection and left that with us for future reference.
    In freezing temperatures they installed a parking lot drain / curb drain and replaced a section of sidewalk they had to remove. The permitting for the project with the city was exhausting, but once we got the green light they skillfully executed every aspect of the work. This was a huge undertaking and we had to reduce our business as our parking lot was offline during part of this project. They got the work done in the time they said it would take, and we were back up and running exactly on schedule.
    We hired Action to replace our sewer line several years later at our residence (when we could budget it) and it was refreshing to see so many guys work so hard, and so smart. Dwight and crew coordinated multiple trucks to open up the city line, excavate and install a drain and sump pump, and tied that whole system in to a future perimeter interior basement drain. They worked expeditiously and kept the work area as clean as possible and cleaned up the work site each day. Multiple trucks, various pieces of equipment and the skilled operators for each part of the project were something to see. The crews start early, take few breaks and work as a team to keep everything moving.. no standing around leaning on a shovel or sitting on a trencher watching the other guys work.  They did an amazing job at coordinating all of the elements of this project with precision and no down time.
    A few days after the sewer line we had them replace our water supply line while the city had our sidewalk out for replacement. Another crew arrived exactly at the scheduled time with the proper equipment and bored from the street to our foundation to bring a new water supply line in to the house. It is clear that they know what they are doing, and have the right equipment and technical skills to swiftly accomplish what they are contracted to do.
    We have more projects in the que and are confident that they will do the same high quality work as we have experienced on every other project. While some of this work is expensive, it is competitive and executed so well that it takes some of the sting out of the expense for something that is burried under the ground, and something that you hope you dont have to think about again for a loooooong time... but if you do - call Jess and his crews.
    - Joseph D.
  • B
    John's Waterproofing

    Very loud: they used jackhammers to dig through the concrete; why they didn't use a concrete saw I'll never know, as it wouldn't have been so messy

    They coordinated well with the plumber and also with the firm that removed the mold from the walls

    - John D.
  • B
    John's Waterproofing
    I don't think they took out the dirt from placing the sump pump so I'm not sure that a drainage issue wasn't created.  Once the curtain drain around the perimeter is in, that probably won't be an issue but for right now I did still have some standing water under the house.  It has been dissipating much faster with the sump pump installed.
    - R Mark M.
  • D
    Total Comfort Weatherization
    I originally contacted Total Comfort about weatherizing my home in April of 2013. The estimator that came out to my house was Richard Grow, while Richard was a very nice guy he was very slow to respond to my needs unnecessarily delating the project. For example on our first visit when he discussed replacing window, while this was not one of the projects we were originally planning to do I gave him very specific instructions on what we would want were we to replace them. Despite this he quoted me several times on product that was contrary to what my desires were and each time he requited it took several weeks to get the new quote, and he didn't even know what it was he was quoting, many times he had down items that were different then the ones he described. For our HVAC the subcontracted to Woodward heating for a lennox system. After receiving the initial Heat pump quote I asked for a comparison quote on a Trane heat pump as that was the brand we had previously owned. Instead of bringing in a contractor that sold Trane (or any other HVAC brand for that matter) he brought in another Lennox dealer that quoted me a lessor system than the previous quote, but for more money (wasting additional time and still not getting me a competitive comparison quote). When I finally asked to see the quotes he showed me that the original quote had 2 options with the second option as a better system for only a little more money after rebates. After selecting this better system and finalizing all the work to be done they came out and measured my windows that were being replaced. This became the next issue, as there was a problem with the window order and it did not get placed for an additional month, and then when they did come to install, some of the windows were ordered in the wrong size and had to be reordered. As for the duct sealing I have a tri level house that has an addition, which I fully understood could cause issues. Despite the best efforts of the team of installers and several visits that dragged into November they were able to make improvements but were unable to fully seal the ducts to the levels they normally would. I was very accepting of this as i understood the difficulties the house provided, and as we were now into November i just wanted the work to be finished. After all the work was completed I discussed with Richard an issue I had with the HVAC rebate, originally i was quoted an $1100 rebate but only received $1000, to which i received no satisfactory response. I also discussed a concern I had regarding tax credits. On my quote for the HVAC I was quoted $1100 in tax credits for upgrading, but was now being told it was only $500, after looking into the matter Richard returned with some forms and told me I would actually be eligible for $1300 in total credits for the work I had done, and that they would send in the forms, and i would receive something at the beginning of the year. After finally getting all of the work completed (7 months after i initially contacted them) I signed off on everything and was told I would receive a bill in the mail, which never came. I finally received a call from someone in late December asking for payment despite having yet to receive an invoice, which they then promptly did, but for the wrong amount. They had yet to adjust out the work that was never performed including a window that was not installed. After fixing this issue I paid the bill, glad to be done and expecting no further issues, until I recently contacted them regarding what I needed in order to receive the tax credit. When i called them regarding this I was informed I would receive something from Woodward regarding the HVAC ( which I did receive a form from Woodward showing a $300 federal tax credit I qualified for resulting from the work that they performed) but was told that i didn't qualify for any other rebates as my duct sealing was never able to meet the standards for the tax credits. This is despite being assured by Richard after all work was completed that I would be eligible for $1300 in credits, and despite the fact that I still have a quote for the HVAC showing i would qualify for $1100 in credits for the system installed. I was told they would ask Richard about this and get back to me, but I have yet to hear from them and doubt I will until I follow up myself. Despite the sheer incompetence of many of the staff members I have no issues with the quality of the work that was done. Terry and the crew that installed did a great job and I have seen a 30% reduction in my energy bills. I wholeheartedly recommend weatherizing your home if it is older and you would like to save on your energy costs, but I would be very cautious about the choice of contractor. While I cannot speak to the quality of the other estimators my experience has left me doubting the knowledge and competency of the sales staff at Total Comfort.
    - JOSHUA O.
  • A
    Oregon Pump & Equipment Co
    Very professional and quality work. So glad we were able to find this company on Angie's list. We have had work done on our well before with another company. Their quality of work was poor and we were charged again from this company for correcting their mistakes.
    Oregon Pump came out promptly and did all necessary repairs at a reasonable price. Will definitely use them again in the future as we have multiple residences.
    - Janet W.
  • A
    They are good. They tell you everything they're doing. They'd show you a good progress as it goes along. You're involve all the way. That's really a good company. They did the work in three days and they are wonderful to work with. They did a great job. Price was good.
    - PAT B.
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Well Pump Repair Services in Salem

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