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Chimney & Fireplace reviews in Salem

  • A
    Gentry Family Construction LLC
    Showed up on time & ready to work. Knowledge of our flat roof needs excellent, making for better than average repair in that regard. Problems were typical: Dry Rot in places, siding damage, post repairs, and flashing issues. Al done. All done right. All done in a timely fashion... and nice guys!
    - M. S.
  • F
    Murphy's Fireplace & Stoves Inc
    So I called this stupid company back in September to come and look at the fireplace vent fan while it's not working. Since they were booked out two and half weeks I waited until beginning of October. The guy came when he said he would but said he didn't have the part and would need to order it. He promised it would be quick and I would be charged after the part came and they installed it. I called a week later and the ****** bag completely forgot about the order but promised he would check with the office to make sure the order was placed and when it would arrive. It's beginning of November and I am still waiting for this messed up company to give me a phone call. Basically, there's little kids in the house and no fireplace heating. STAY AWAY FROM THIS UNPROFESSIONAL COMPANY. I am a pretty patient person but this is absolutely ridiculous from all areas. I am calling another company on Monday and having them come over and who knows when we will get the fireplace fan fixed. I called this company because they had a better rate and good reviews but they are the most unprofessional company I have ever come upon them. Just pay the extra 30 bucks and go with another company. I promise you, at least they will get the work done and not make you wait a month and half without a word.
    - Lidiya N.
  • A
    Murphy's Fireplace & Stoves Inc
    I purchased an Angie's List deal for a gas fireplace cleaning and tune up. Murphy's called me within a day or two to schedule the appointment. They day of the appointment, Ted, the technician called to see if he could come a little early. He arrived promptly and did an amazing, thorough job. My stove had been unused for quite some time and wasn't lighting reliably. Ted quickly diagnosed a loose connection and fixed it along with an amazing cleaning. My fireplace looks as good as it did the day it was installed 14 years ago! And Ted walked me through the best way to operate the fireplace and made sure I understood all of the options for optimal operation. I am very happy with the service and reasonable price. I will definitely hire again.
    - Christopher H.
  • A
    Home Fire Stove
    Install crew showed up on time. Crew was polite and professional and made time to answer questions and address concerns. Employees at the showroom were also very helpful and patient when we were picking out the options we wanted.
    - Darrell W.
  • F
    Murphy's Fireplace & Stoves Inc
    Hired them to repair a chimney, $3500+ later and the chimney may be fixed (not sure as I don't know how to evaluate it) but my roof now leaks. Has been more than 12 calls (over more than 6 weeks) with the owner later and they begurdginingly came out and said they took care of it. Turns out they had forgotten at least 2 steps of the process- flashing and water sealing, they then said it took care of it. Last night we had the first major storm since and my ceiling leaks again. They have yet to repair the interior ceiling damage and water damage between the first and 2nd floor. -To clarify it never leaked before and is the area right up against the fire place. No doubt where it started.
    - Allison D.
  • B
    Murphy's Fireplace & Stoves Inc
    Had to wait several months to schedule as they were very busy. On the day of our appointment the company called during our scheduled window (8am -10 they called past 8) to inform that our technician called out sick. I wish I had more advanced notice. Had to reschedule and another opening wasn���t available for several more weeks. Technician showed up at the very end of the window with no call or update on timing while we were waiting (window was 11-1 this time and he arrived at 1:12). Once finally there was quick and professional. If scheduling and punctuality wasn���t such a disappointment I would have recommended.
    - Wendy S.
  • A
    Murphy's Fireplace & Stoves Inc
    The technician did a great job! It took almost an hour for him to clean the entire fireplace, including the inside (logs, glass, walls) and the electronics and fan below. He was very thorough and the system was spotless when he was done. I was surprised at how much of a difference it made in the look and operation! Very happy with the service!! The only negative is that we asked if he could quote us for a replacement screen (ours is dented in multiple places) but we never received a call back about that.
    - Holly H.
  • A
    SFW Construction LLC
    SWF responded immediately to my order on Angies List. A family emergency prevented me from scheduling services immediately. SWF accommodated my request to reschedule at a later date. Once the service was rescheduled, the serviceman arrived promptly, and kept me advised of what their inspection revealed and of the progress of their work.. Two men worked all day, and a mason was also called in to do the finish work. I felt the work was done by competent and experienced people who quickly understood the problem. They were knowledgeable, courteous and competent.
    - Carol R.
  • A
    Murphy's Fireplace & Stoves Inc
    The entire process was painless. From the estimate with Paul, the ladies in the office, the technicians (Cole and Ted); every employee of this firm exemplified customer service. The knowledge, skills, experience and abilities are top notch. I will not only recommend Murphy's, but I will ONLY use Murphy's for my chimney/fireplace/wood stove needs, in the future. What a very pleasant experience. I can't sing the praises any louder. Thank you to ALL of you!
    - Frank V.
  • A
    Chimcare
    It went well. He was professional, knowledgeable, trustworthy, and extremely thorough. He took time after the inspection to walk us through his findings including many pictures he took on his phone. We need to have a lot of work done to make the fireplace safe. He provided us with a quote for repairs. Although we cannot afford to make the repairs now, we are saving up and will call them back when it's time to get the work done.
    - Bonnie R.
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Chimney And Fireplace Contractors in Salem

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