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Basement & Foundation reviews in Salem

  • D
    John's Waterproofing
    I accepted their recommendation of a solution that would fix the moisture problem in the crawl space, 16 months ago. I paid $7,000 for a sump pump, drainage lines and a 6 mil vapor barrier. Their representative just came out and said. "you have high humidity in the crawl space and mold is starting. We recommend taking out the 6 mil barrier and doing a full encapsulation and foam installation for an additional $13,000. If what their rep is now saying is accurate, their original recommendation and work was worthless. Additionally, the original work took four workers ... working six hours... so 24 person-hours of work for about $6,000 ... with about $1,000 for the sump pump and the liner.... Sure it's tough work... but $250 per person hour?
    - robert m.
  • A
    John's Waterproofing
    Excellent customer service throughout from initial contact through completion of work. The professional crew came up with some creative ideas for my complicated exterior water drainage problem from malfunctioning gutters, and they cleaned out my crawlspace and added a new vapor barrier. Top notch work, they did a great job of cleaning everything up, much better than I expected. I especially enjoyed not being up-sold on work I didn't need, such as a sump pump and trenching for water that wasn't there, as another company recommended.
    - Elaine B.
  • A
    Urban Works Construction Services Inc
    Everything went far better than expected. They were courteous, understanding, timely, professional, clean, and extremely friendly. I highly recommend them and will be hiring them to do my roof in the near future!
    - Joanna B.
  • A
    VLG Construction, LLC
    We hired VLG Construction on 9/13/17 to re-do the balcony off our master bedroom after obtaining estimates from multiple contractors. Vlad makes choosing VLG Construction easy. Of the 4 contractors we met with, Vlad's professionalism, knowledge and work experience was unsurpassed. Vlad transformed our balcony into exactly what we wanted. Now it is safe, water tight and absolutely beautiful! VLG Construction did an amazing job at a very reasonable price and there were no attempts to up-sell or add unnecessary expenses to the job. Vlad provided an accurate estimate, and then stuck with that figure through project completion. The project was completed on time and exactly to our specifications. We will be hiring Vlad for all our future remodel projects.
    - Ali R.
  • D
    John's Waterproofing
    they raised the price of the quote by $300, then when it was time to pay, they sent me a bill for $550 more. They took a 3 day job and made it most of a month, i had to give my tenants rent relief. They called more than once to "come and finish" and did not show up. I would not EVER recommend them, and will do what ever i can to make sure who ever wants to use them knows the risks, and uses terrafirma instead.
    - Suzie K.
  • A
    John's Waterproofing
    We first called TerraFirma but the salesman said we could dig out the entire exterior, add a membrane, drains etc for about $24,000. When I pressed for other ideas he seemed unenthusiastic. I said I would think about it and he never contacted me again. We then tried another company who was at least amendable to other approaches and gave me a quote of $12,000 for a sump pump and interior perimeter drains. Then we called John's Waterproofing and Peter came out. Peter was awesome. He had a whole suite of things that could help out in the basement and really listened and discussed our options. We weren't going for a dead dry basement that we could finish, we just wanted to get it dry and lower the humidity. So Peter and I went through all the things and came up with a plan together. In the end we had a sump pump, perimeter drains in the basement and crawlspace, cleanspace barrier throughout the crawl and brightspace paneling on the walls of the basement to stop humidity coming in from the walls. We also had piping installed below ground outside in which to run the gutters out to the street. All of that for only $8000. Once agreed the crews came right on schedule and finished the work ahead of time. I've waited to give a review to see the system in action. For the past week it has been raining steadily. However in our basement is nothing but dry dust.
    - Dan P.
  • A
    Action Drain And Rooter Service
    This company is outstanding! A few days before the 2016/2017 New Years weekend my main Sewer line into my Septic tank broke at the tank. I called them late Thursday afternoon and one of the owners got back to me in a few hours. Thanks Jess! The next day Blair came by to assess what equipment they would need and that they would be out Monday morning. The New Years came and went and the crew showed up at 8:30 am on a very cold and snowy morning. The two man crew was very polite and efficient and cleaned up when they were done which was before noon. Thanks everyone at Action Drain and Rooter Service in Salem, Oregon!
    - Steve B.
  • A
    McKinley Landscape Maintenance LLC

    He showed me specific pictures of the issues that I had with drainage that they encountered when they were doing the pavers. He gave me several options for how they could fix that and let me choose the most cost effective way that I could address it. I just really liked the communication with Gerald, the guy that I have had contact with along the way throughout the project. It was great. They worked on it intermittently for a couple of weeks. It depended on weather so sometimes they would have to stop and then start again. There was no timeline, exactly. There wasn't a deadline, it was kind of open-ended.

    - Aimee R.
  • A
    Dr. Crawlspace, LLC
    We just purchased a home (built 1982 in Salem) and one of its issues was the crawlspace and its drainage. It definitely needed a new vapor barrier, a good cleaning, a few vent repairs and possibly some retrenching and we needed someone to tell us if anything else needed to be addressed. Dr. Crawlspace was the fourth and last estimate we got ��� and we are SO glad we called them! Their estimator, Chris, arrived on time for his inspection appointment and took his time inspecting and photographing our entire crawlspace. He was extremely professional, friendly and detailed when explaining his recommendations for our crawlspace, using the pictures he had taken. While other companies wanted to install their own drainage systems, Chris explained that our drainage system, while not the best and below the standard of the system they install, would do its job for several more years and that he would recommend simply cleaning the space, putting in a new vapor barrier and repairing the damaged vents. This ended up saving us thousands of dollars. He also recommended adding a high-water alarm, in case the sump failed ��� a great suggestion, which we followed. Chris gave us a detailed, written estimate on the spot, then kept in touch with us the next day as we asked some follow-up questions ��� communication was good and we never felt like an afterthought or a bother. A little more than a week later, their five-person work crew arrived as scheduled at 8 a.m., introduced themselves (Jeff, JT, Nick, etc.), reviewed with us the work they planned for the day, per our estimate/proposal, put on their work uniforms, goggles, etc., and disappeared into our crawlspace. After a few hours, JT came out and gave us a progress report, asking if we had any questions, then went back to work with the rest of his crew ��� who, by the way, sang throughout the day in our crawlspace! They finished about 5:30 p.m. JT took before and after pictures, which office manager April sent us, along with our final bill (very reasonable), within a couple of days. Each staff member's interactions with us inspired confidence that they all knew their jobs and took pride in their work. This was one of the best home repair experiences we have ever had, from start to finish.
    - Paula P.
  • F
    Ram Jack West
    BAD. My first email through AL set out the work that needed to be completed. They are listed on AL as pouring foundations. After flying to the location of the house to meet with them, and other providers, Ram Jack West tells me on the phone that they do not pour foundations. Information I could have used weeks ago before we scheduled. A complete WASTE of time. None of the information emailed through AL and resent directly to their company email address at their request made it to anyone at the company. I am beyond frustrated at losing several weeks.
    - Monty V.
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Foundation & Basement Contractors in Salem

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