Bob Thomas Carstar Auto Repair Experts

Founded 1977 • Angie's List since August 2005

B Rated | 12 Reviews

Description

Bob Thomas Carstar Portland collision center has been in business for over 40 years providing quality collision repair services....

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A
Aatco Transmission & Transaxle

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Verified Reviews

A few reviews for this pro…

D

RATED

09/13/2016

Did not have a loaner car available as promised and took a week+ extra to get it done. Did not communicate well when it came to phone calls promised with updates. The finished work was good.

DESCRIPTION OF WORK
Repair to right rear 1/4 panel and right rear door

CATEGORY auto body repair

F

RATED

10/28/2015

Again after waiting for a callback even after we gave them a written estimate from our adjuster to have the work started no call back. I guess they are too busy to take our money I will find another company that is more hungry for work and with better customer care. I will also make a complaint to my insurance company with the lack of results.

DESCRIPTION OF WORK
This time they did not call us we waited several days to schedule a repair, just like the last time it took three weeks to get our vehicle in for repairs and then another four weeks to have the work completed over the past several years we have had work done by them with the same results. Very poor communication work that is less than perfect.

CATEGORY auto body repair

A

RATED

09/17/2013

they set a time for me to be there and told me how long it would take them I neded it by Friday at three oclock and they had it finished truck was clean inside and out was a great job

DESCRIPTION OF WORK
was very cutisy toward me and pushed things up so could have my car back in time for me to go to spokane

CATEGORY auto body repair

A

RATED

09/12/2013

Someone opened their door into our new VW Jetta Sportwagon TDI in a parking lot. There was a very noticeable dent. I worked with Martin at Bob Thomas Carstar. He took his time to make sure that the paint was an exact match for our car. He explained the process that they had to go through and he gave me the best price - I paid cash and he gave me the insurance rate.

DESCRIPTION OF WORK
Fixed the passenger side door dent.

CATEGORY auto body repair

F

RATED

09/12/2013

Terrible service. After turning my vehicle in to them for inspection, estimate and repair... I didn't hear another peep from them for several weeks. I'd call once a week to get an update and be told that the estimate should be complete by day's end, or that it's been sent on to the my insurance co. I had to get my insurance agent to intervene to finally find out that NO estimate has been completed...

DESCRIPTION OF WORK
Collision estimate and repair. -- Inspect vehicle and provide estimate of repair to insurance company. Repair collision damage to vehicle.

CATEGORY auto body repair,auto painting

Services Offered

Our team of collision repair specialists in Portland/Vancouver metropolitan areas are the best trained in the industry and are ready to help you get your car back on the road.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard
Senior Discount
NO
Emergency Service
No
Warranties
Yes