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Appliance & Refrigeration Hospital

Founded 1947 • Angie's List since May 2005

B Rated | 301 Reviews

Description

Family owned & operated. Authorized and certified on most brands. Family owned and operated since 1947, Appliance & Refrigeration Hospital is dedicated to providing HONEST, REASONABLE, RELIABLE and REPUTABLE service to our customers. We are factory authorized for over 50 quality brands of products. Our technicians average over 18 years of technical experience and are continually updated on the latest product innovations from factory trainers. Our support team averages over 15 years of experience in the appliance industry and is dedicated to answer your questions and schedule your prompt service appointment. ...

Verified Reviews

A few reviews for this pro…

F

RATED

04/07/2020

Don't even think of using these people. Had a problem with my Whirlpool dryer. Called Whirlpool, figured out the very likely cause of the problem, and they scheduled me with ARH. That was at 10 AM. About 4 PM I called ARH just to confirm the appointment for the following day. After 10 minutes, the scheduler could not find the appointment. When I let her know it was done through Whirlpool, she said...

DESCRIPTION OF WORK
Dryer repair

CATEGORY appliance repair

F

RATED

12/19/2018

Don't hire these guys. They caused thousands of dollars in damages to my kitchen and refused to take responsibility. They came out to repair a dishwasher. The problem was a broken water intake valve. The time from the valve breaking to them coming to repair was 10 days. The technician pointed out that our dishwasher has a pan to catch water leaking from exactly this type of problem, and no water h...

DESCRIPTION OF WORK
Dishwasher repair

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

Unfortunately, we found a failed part with video showing the failure and the fact that the flooring had already become damaged from the leak. We have offered our diagnosis and assistance to make a claim with the manufacturer for the part defect, but Mr. [Member Name Removed] does not agree. We also have the defective part proving the liability is with the part and not our service. Our technician w...
F

RATED

05/23/2018

Came out to see what was wrong with refrigerator and give estimate as needed. Said water filter okay. Seeemed to work fine after tech left but didn’t change water filter until 3 months later. Problem back again. They won’t send a tech back out to look at water filter again with no charge - even though clearly there is still a problem - because after 60 days when they first made service call. Ridic...

DESCRIPTION OF WORK
Refrigerator repair and estimate

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

The [Member Name Removed]'s elected to not repair the product after our initial diagnosis! We guarantee our work, but none was performed. We are not able to guarantee work that was not performed.
B

RATED

05/16/2018

Technician was skilled, and pleasant, however the job only took about 25 to 30 minutes, but I was charged $202 for labor. He did discount the part by 10% (I guess) to help out. Not sure if I would call them again, the price seems high, total bill was $336.00.

DESCRIPTION OF WORK
part replaced in ice maker.

CATEGORY appliance repair

F

RATED

02/06/2018

I just found out a few days ago that back in 2013, before the technician fixed the problem, he asked for the receipt & assured me the problem was a recall and the service will be covered by the manufacturer. I got the bill and called to verified what the technician had told me, and the matter was closed so I thought until I needed them to come fix another appliance last week. They said they will N...

DESCRIPTION OF WORK
Clothes Dryer

CATEGORY appliance repair

SERVICE PROVIDER RESPONSE

We respectfully request that this review be removed from our profile. We have not served this customer since July of 2013 where the manufacturer rejected a claim for warranty as the part we replaced was not under the 7 year extended warranty. There is no recall for the items we replaced and we had referred Ms. [Member Name Removed] to the manufacturer to resolve. Ms. [Member Name Removed] did not ...

Services Offered

Appliance repair.

Services Not Offered

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General Information
Bonded
Yes
Insured
Yes
Free Estimates
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Payment Options
Check, Visa, MasterCard, Discover
Emergency Service
No
Warranties
Ask for details
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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