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Anctil Heating and Cooling

Founded 1976 • Angie's List since July 2005

A Rated | 209 Reviews

Description

Family owned & operated. Additional email - service@anctilhvac.com, install@anctilhvac.com, brian@anctilhvac.com Additional DBAs - Anctil Sheet Metal Co, Anctil Heating & Cooling Service....

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Oregon Ducts, Inc. has built its reputation on honesty, dependability and punctuality. That is why we can say with pride, that we can be found working with many of the best HVAC contractors in the Portland and Salem areas, as well as some of the best restoration companies that our area has to offer.

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Verified Reviews

A few reviews for this pro…

B

RATED

06/26/2019

I had a 7:30am appointment on June 13 to have my a/c tune-up. At 7:45am I had a call from a woman at Anctil to tell me that my service person had a called in sick and asked me to reschedule. I tried to explain that I needed to schedule a half day vacation from my work before I could tell her what day would be ok but she kept cutting across me, talking a mile a minute. I could not get in a word edg...

DESCRIPTION OF WORK
I had a 7:30am appointment on June 13 to have my a/c tune-up. I have a maintenance contract with Anctil.

CATEGORY heating & air conditioning/hvac

F

RATED

07/30/2018

Jeff was nice before the job, but rude and unresponsive after money was paid. Got him on the fourth call with a follow up question and was told “I told you...”. Two faces.

DESCRIPTION OF WORK
Coolant leak

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

We sent a tech out for this service call, found the system low on refrigerant, and discovered a leak in the evaporator coil. Our tech added refrigerant and our service manager contacted Lennox about the warranty on the coil. He was informed that they would not cover replacement of the coil by our company as we are not an authorized Lennox dealer (as we are authorized with Carrier and Mitsubishi). ...
A

RATED

01/30/2018

Wanted to replace older gas furnace and 4 ton AC unit. Estimator Eric was very knowledgeable and helpful. We went over all options. Determined we would go with high efficiency furnace and could downsize to 3 ton AC unit. I wanted low noise compressor since unit is next to outdoor deck. Went with high end Carrier most quiet model he recommended. Installers did great job. Very happy with system, esp...

DESCRIPTION OF WORK
New gas furnace & 3 ton AC unit

CATEGORY heating & air conditioning/hvac

F

RATED

01/12/2018

Called several times to schedule an appointment for furnace service. After several phone tag issues, Anctil quite returning the calls. Ended up calling a different Heating Company. Sorry that they did not want our business. We had used Anctil before and had found them to be reasonable and helpful.

DESCRIPTION OF WORK
Wanted annual service for gas furnace.

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

We do show record of playing a bit of phone tag with you. After a few rounds of missing one another, our service manager made several attempts to reach you at the number provided, but the line was busy and we were unable to get through or leave a message. We certainly apologize for the difficulty connecting with one another, and are very sorry we were unable to reach you or leave a message. We hop...
A

RATED

10/06/2017

Having worked with multiple HVAC companies over the past 30 years. These are one of the few people that actually act and perform like they know what they are doing. Most of the other companies say they know what they are doing but then fail to follow through.

DESCRIPTION OF WORK
General service, air conditioning repair.

CATEGORY heating & air conditioning/hvac

Services Offered

Residential and commercial repair, maintenance and installation of air quality, controls, thermostats, air conditioners, heat pumps, geothermal, furnaces, duct free split, evaporator and fan coils & packaged products.

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing Available
Senior Discount
No
Emergency Service
Yes
Warranties
Yes