Don't know. Ability was suppose to solve a blocked drain related to a downspout. Never found out exactly what was done, but the problem is not fixed. During the last rain period, water kept backing up from the downspout drain.
Very frustrating experience. It took a week to schedule site visit. I took time off work to meet with Greg, hoping drainage work could commence (I had already explained our problem to Ability over the phone). Actually, Greg stopped by, reviewed for five minutes and said he would need to schedule his team to come by and scope the drains. I received an email from their office on 9/15 with a quote to scope the drain. I responded and approved of the quote same day, asking when the work would be done. I was informed work would be done on 9/21/15. On 9/23/15, I had not heard anything from Ability, so I sent an email asking for an update. On 9/25/15, I received a reply email indicating Ability found a blockage in the drain and would need to cable the drain, which they planned to do on 9/30/15. I replied to this email same day approving them to proceed. By 10/7/15, I had not heard from Ability, so I again emailed their office asking if the work had been completed on 9/30/15. I never received a reply to this email. On 10/9/15, I did receive a voicemail from Greg indicating work had been completed and our problem should be solved. I called Greg back and left a message on his cell phone. I also texted him asking him to call me. I wanted to know what work had been done. I never received a reply to this call or text. In fact, other than the day Greg showed up for the quote, I have never spoken with Greg. On 10/16/15, having not heard from anyone, I again emailed Ability's office informing them that we had a recent rain and our drain was again clogging up. I asked that someone contact me ASAP to discuss. I never received a reply. On Thursday 10/22/15, I called and spoke with a female in Ability's office. All of my emails had been to Kinsey (sp?), but this was a different person. I explained my situation and pleaded that someone get in touch with me to discuss our situation. This lady assured me that she would contact Greg and get back to me following day (Friday 10/23). I never heard from anyone at Agility on Friday. In summary, about 6+ weeks have passed since I first met with Greg. Our drain problem remains. And, after countless phone calls (some of which are not itemized in this review because I don't have exact dates), emails, etc. our drain problem is not solved. I can't reconcile Ability's otherwise favorable Angies List ratings with our experience, which has been terrible. We are contacting other companies this weekend to complete this project.
