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Furniture reviews in Mcminnville

  • F
    LA-Z-BOY FURNITURE GALLERIES
    We ordered our product Thanksgiving of 2018. It is now almost November of 2019 and we do not have our product. Here is the story - buyer beware. We ordered a loveseat and matching chair. The order and details were listed correctly on our order form. We left the store and expected a 6 week wait. 8 weeks later they arrived with the correct loveseat, but not the correct chair. We asked them to take the chair since it was a rocker chair because our space was small and a rocker chair would damage our wall if we tried to use it, which is why we had ordered a wall hugger. The drivers refused to take the chair insisting they had simply picked up the wrong chair from the warehouse and would return the following week with the correct chair and remove the wrong chair at that time. We asked them again to not do this, but they wouldn't take the chair. We worked directly with the manager of the store - Leta - from the sale to our complaints. To make this quick - the chair has been ordered 3 times incorrectly. We've been told it will be delivered, waited at our home, cancelled work to be there twice and no one called, no one showed up. Its been a year of calling and this store making promises. After the third chair was ordered incorrectly, we have now called corporate who is insisting that the 4th chair has been made correctly and is on its way. We have demanded to be refunded for the chair (not the couch, it was delivered mostly on time and correctly) for going a year without and now having damage in our home from the chair that was left behind that we didn't want and have begged them to come retrieve, which they have refused. We can not move it ourselves due to spine injuries or it would be in the garage. They offered us pennies for this debacle and absolutely some of the worst customer service I've ever received in my life. We both work in customer service and we know that mistakes happen which is why we were both patient and understanding and tried to allow this incompetency work itself out. That has obviously back fired. I not only use these chairs in my personal home, but I've been using Lazboy for over a decade professionally. Never had a problem until we ordered a product from this store. Never again. Once again we are 3 weeks away from it being a year since we ordered our product, still nothing. They have re-ordered the chair now 4 times and again, it is still not here. Lazboy is a great product, but this store is not.
    - Lisa P.
  • A
    In-Home Furniture Repair and Refinishing by Ryan Poulton
    My wife had inherited an heirloom cedar chest we wanted to pass on to our granddaughter. It had been 'antiqued' with cream colored paint in the 1950's covering the beautiful mahogany wood. Ryan restored it completely revealing the beautiful grain of the wood. it is now an heirloom we can proudly pass on to the next generation of the family.
    - HENRY K.
  • A
    Furniture Rescue By Seat Surgeon
    Nick called last month to advise he would be doing the work and would call when parts arrived - He did as he said he would - set up appt. - arrived at designated time and completed work in timely fashion. Nice, personable, neat.
    - LISA H.
  • A
    Berger's Table Pad Factory
    The pad is great quality. It was easy to order and color matched really well on paper and the finished product.
    - Pamela P.
  • B
    CABIN FEVER LOG FURNITURE
    unknown
    - judy c.
  • A
    Lewis Furniture
    We have been really satisfied with them. They are very laid back people and easy to work with. They are friendly and there is absolutely no pressure. We will continue to buy from them in the future.
    - Richard O.
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Custom Furniture Makers in Mcminnville

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