Tom Denchel Ford Country

Founded 1960 • Angie's List since May 2013

A Rated | 4 Reviews

Description

New Ford Dealership...

Verified Reviews

A few reviews for this pro…

A

RATED

06/24/2016

unknown

DESCRIPTION OF WORK
I have had them do all my service work and have been very pleased with the results.

CATEGORY auto repair

C

RATED

07/28/2014

There was not good communication between the mechanic and the cashier/front desk guy. The salesman was not able to explain a very expensive repair that the mechanic wanted to do. The mechanic was then gone for days and I was left having to decide on whether or mot to have some expensive repairs done without a very good explanation of the cost or possible alternatives.

DESCRIPTION OF WORK
Diagnostic on door lock and handle problems.

CATEGORY auto repair

SERVICE PROVIDER RESPONSE

Dear [member name removed], I appreciate your feedback and am extremely disappointed that we failed to meet the mark with our communication with you our valued guest. I train extensively in high quality customer service so to get a response like this is a great disappointment to me. I will not offer you an excuse however we are currently training new team members and with any training you have you...
A

RATED

09/30/2013

I was able to schedule an appointment on short notice before a trip. They did everything I ask for and more. Service is fast and friendly. I would purchase a new vehicle here because of the service department.

DESCRIPTION OF WORK
Service my vehicle

CATEGORY car sales

A

RATED

05/29/2013

My son was stuck on the hiway 4 hours away. I called 3 tow companies, none of whom could help. I finally got Tom Denchel Ford number and spoke to Javier in the service dept. I explained the situation and that he needed a belt for the alternator. It was after 4, and the service department closes at 5. I explained my son is picking up his girlfriend and they are catching a flight to Disneyland, wher...

DESCRIPTION OF WORK
arranged for a tow, went to a parts retailer to get a part for a 23 year old car and asked a technician to potentially stay late.

CATEGORY auto repair

SERVICE PROVIDER RESPONSE

Thank you for such kind words! We are excited to hear the great news! Keep in touch.

Services Offered

Reconditioning, service, sales, parts, pick-up and deliveries.

Services Not Offered

Ask for details

General Information
Free Estimates
Yes
Payment Options
American Express, Check, Discover, MasterCard, Visa, PayPal, Financing Available
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes