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Carpet Cleaning reviews in Happy Valley

  • A
    Stanley Steemer Carpet Cleaner - Portland
    Justin and Taylor were punctual, efficient and professional. They protected the corners of all the doorways which i very much appreciated. After the cleaning they treated the carpet with a protectant. They had suggestions to keep the carpet clean. My 20-year-old carpet looks brand new!
    - Joyce W.
  • F
    Biochem Carpets
    If you value your carpets don't use this company. Their equipment left my carpets with stains and spots. I had them come back and attempt to correct the problem only to be left with bleach spots. At that time the owner just shrugged and said he didn't know what caused the new spots but he had to use rust remover to get them out. Hmmm. I attempted once again to see if they could correct their mistake but was met with unrealistic appointment times and snarky attitude. When I went review his business on Yelp, he changed his name to hotpocketexpress and website and email were all removed. Consumer beware!
    - Kristin S.
  • A
    Pro Wash Plus LLC
    They did a great job. Arrived right on time. We went over the work and they began. I had a stain that didn't come out so Mike was able to cutout the stained carpet piece and replace it with the same carpet from the closet. He did a great job and you can't see the repair.
    - David P.
  • A
    Gallagher's Rug and Carpet Care
    The receptionist was very pleasant and their scheduling was flexible. Nathan was excellent! He arrived on time, did a walk-through, and explained the cleaning process. The carpets look fresh and new - he was able to remove heavy drink stains.
    - Bob v.
  • A
    G & J Quality Carpet Cleaning
    This provider did a great job on our carpet. He was very thorough and easy to work with. He did not try to "up sell" us on any additional services. Did exactly what we paid him for and was great to work with. I will definitely recommend him to others and would use him again!
    - DONNA H.
  • A
    G & J Quality Carpet Cleaning

    Gunner was able to fit us into his schedule right way.  He arrived on time and was a pleasure to work with.  This is a man who takes pride in his work and works hard.  We have two dogs and areas in our home were very soiled. Our carpet cleaning was way over due.  Other companies that I have used in the past go over each spot and move on to the next.  Gunner went over each area at least two times (much more on the heavily soiled areas).  We have an 1800 sf house and he worked for 4 hours solid with just a couple of quick water breaks.  Our carpets look great!  They haven't looked this good in years.  I had expected the price to go up due to the amount of effort required on some areas.  I was pleasantly surprised when the price remained the same as quoted to begin with.  There was no mention of added treatments that drive the price way up.  I would highly recommend them.  I know they will be getting my business again in the future.

    - B F.
  • A
    Carpet Surgeon Inc
    I was impressed with Carpet Surgeon from my very first phone call.  The receptionist was friendly and professional and worked hard to accommodate my schedule for both the estimate and the work.  The person who performed the carpet stretching was punctual and did quality work.   Carpet Surgeon guarantees their work for three years and this was reassuring to me that they were willing to stand behind their work.  I would recommend Carpet Surgeon with no reservations to anyone needing this service.
    - Catherine R.
  • A
    J Curtis Carpet Cleaning Inc
    It went very well.  Jeff is a professional with years of experience.  He was a joy to work with and would definitely use his services again in the future.  The hallway looks perfect now.
    - Leonard G.
  • A
    Terry's Carpet Care
    Ed was the service technician that responded to my appointment. He was on time and very professional in his work. I was having the carpets cleaned in a home I had just purchased so I was unfamiliar with the history of the carpets. Ed showed me how the carpets had stretched since installation and suggested they be re-stretched while the rooms were empty of furniture. He also identified a few areas of pet stains and pre-treated them prior to cleaning. After the steam cleaning was completed he applied a scotch guard treatment and I was thrilled to see a set of carpets that looked nearly new. Ed cleaned up and wiped up some drips on the floor, and other than a very clean smell in the air and some like new carpets, you would never have know he was there. Total time to complete the work was about an hour and 45 minutes.
    - Larry A.
  • D
    Stanley Steemer
    This review is specific to pet damaged carpets:
    Stanley Steemer, as always, was very professional, courteous and punctual.  Their price, for what is offered is not competitive as they are not able to customize their service to support pet issues - they simply do not have the training, equipment or cleaning products to do this.  Their response to the pet odor was to apply a topical spray to the carpet after cleaning.  After their third return, the smell remained.  I notified them that I would not retain them for future business based on this.
    My impression is that their staff are well trained in what they are trained to do - the problem is that they simply are not trained and their system is not capable of dealing with more extreme conditions like heavy pet damage to carpets.
    While I would recommend Stanley Steemer for average, run of the mill routine carpet cleanings (maintenance of the carpet), they simply aren't capable of dealing with heavy pet damage.  Here is what they are lacking, specifically:
    The ability to detect pet damage - they do not carry accurate moisture detectors (at least not when we contracted with them).  These are carried by other vendors on Angie's list, and from I can tell, are close to 100% accurate.
    The training to know when to say, "We can't get this done."  I have had other contractors from Angies list (on different work) fess up to this and actually recommend someone who can get the job done.  In the case of Stanley Steemer, they seemed trained to ALWAYS say, "Yes, we will fix that."  In the case of heavy pet damage, they simply can't.
    Cleaning products focused on pet damage - many of their cleaning products (when I used them) were general, solvent based products and not specific to pet damage/staining and not very effective.  Multiple stains that they failed on, were removed by another vendor.
    The training/capability of pulling up carpet, cleaning it and replacing the ground pads - this is a huge deal with pet damage and is something they just don't appear capable of doing - if they were, I would assume they would have done it during one of the many visits to our home on their multi-visit plan.
    So in general, over priced for general services.  Not recommended for pet damaged carpets.
    - Mark M.
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Carpet Cleaners in Happy Valley

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