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Chimney & Fireplace reviews in Grants Pass

  • F
    Chim-Chiminey Sweepers
    Chim-Chimney scheduled the service call with me 5 different times each time they were to come out they would call that morning and cancel and reschedule with me until finally they rescheduled with me for the 5 time and they never called to cancel or show up. I called them twice the day they were to show for the 5th time and they never returned my call.
    - Ermin H.
  • A
    Lucky Chimney & Dryer Vent Service
    Joseph arrived on time, as scheduled. He was very careful to protect our carpeting and furniture. He did a thorough job of cleaning our system and explaining his findings. We experienced professional, friendly, great service at a very reasonable price!
    - Tanya M.
  • F
    Home Comfort Hearth and Patio
    I am a retired business consultant and my wife is a Nurse Manager at our  local hospital.  In July 2013, we purchased two wood stoves for our new home from Home Comfort Hearth and Patio in Grants Pass; a small Jøtul stove for the family room and a
    Pacific Energy Alderlea T-4 Classic for the main living area.  Home Comfort did the installations. 
     Going into our 3rd heating season, we decided that it would be good thing to have the chimneys cleaned and give the stoves a
    maintenance check.  We called Home Comfort and they recommended their in-house chimney sweeps   ?Chim-Chiminey Chimney Sweepers?
    Because they were busy, we had to wait a month for a service call.  And on November 16th the Chimney Sweepers arrived, and in 45 minutes, did their thing, reported both stoves in in good condition, very little creosote buildup, all is good.  I paid them $200 and they left. 
    Within a few days it became obvious that something was not right with the Alderlea stove.  It was burning too hot and would not damper down properly.  It was getting too much air.  Instead of an all-night burn, a 4-log load lasted about 2 hours.    I videoed the stove burning and visited Home Comfort?s showroom to arrange a call-back service call. 
    21 days later, On December 7th, Chimney Sweepers came back.  And what a surprise, they forgot to reinstall a gasket in the patented baffle system when they cleaned the stove.  They installed the missing gasket and installed a new door gasket.  Good, I thought, slow service, but problem solved.
    WRONG!!  Stove still does not function properly.  Again I videoed the stove burning and visited Home Comfort in person to arrange another service call.  This time I requested that Mike Kohn, the owner, to come out and see what is going on with our stove.   But apparently, Mike was busy.    
    It was 30 days later on January 7th, Mike was  able to free himself up to do a service call.  He removes the baffle from the Alderlea stove and guess what?  No gasket again.  He also tells me the Sweeps had installed the wrong size door gasket, and the door is not sealing correctly.   However, since he did not have a baffle gasket or the correct size door gasket in his truck so he will have to come back again.   And watching Mike struggle with the removal and reinstallation of the baffle system, it seemed clear that he was unfamiliar with the stoves internal systems.   Also noted at this time, that the baffle insulation specified by the stove?s manufacturer was crushed and pushed back away from the baffle .  Mike tells me the insulation does very little and the baffle gasket really should not affect the stove?s burn characteristics.  End result, Stove will still not damper down correctly.
    January 13th, Mike returns!  This time he has the baffle gasket, which he installs.  He has a new, door gasket of the correct size.  He removes that previous gasket and installs the new one,   And leaves.    24 hours later, paper test shows the stove door is not sealing properly and stove will not damper down correctly.   Again I video the stove burning, and visit Home Comfort?s showroom again. 
     January 21st. Mike comes out again.  This time he has the wrong size door gasket with him.  Since he cannot use the new gasket he brought with him, he removes about half of the previously installed door gasket and reinstalls it using, as he
    says, a different mastic, which he applies in thick globs and sticks the old gasket into the glue. 
    After 2 ½ Months and five service calls later, we are still concerned that our stove might still not be operating to factory specifications.  Home Comfort has not been able to assure us that the problems they created in trying to service our stove have been repaired satisfactorily.  This fact leaves us very skeptical the problems are corrected. 
    That being said, we have now discovered that my roof is leaking around the chimney flue pipe and the water is staining the
    ceiling.  An inspection by a certified stove installation company has revealed that the chimney flashing originally fitted
    by Home Comfort around the flue pipe was incorrectly installed.  Photos of this botched installation reveal workmanship that can only be called unskilled, slipshod,  and lazy.  The roof shingles do not overlap the flashing material anywhere. 
    The flashing is held down with drywall screws and edges are not caulked.  The Storm Collar had ¼? gaps with no caulking.  Why this took so long to begin leaking is beyond me. 
     This incredibly negligent installation has resulted in visible water damage to our roof, and ceiling.   We have hired a roofing
    contractor to properly reinstall the chimney flashing and repair the roof to stop further water damage. 
    The Jøtul and Pacific Energy stoves are terrific products and perform as good as or better than advertised.    It is the seeming incompetent and ham-handed work done by Chim-Chimney Chimney Sweepers and the owner?s apparent total lack of concern for the problems created by his Chimney Sweepers that will prevent this customer from ever recommending Home Comfort Hearth and Patio to anyone considering the purchase of a wood stove.   We have now spent over $600 repairing the damage caused by Home Comfort Hearth and Patio.
    - Rob P.
  • A
    Smokey's Stoves
    Although Smokey's Stoves came prepared to do a complete re-pipe of chimney (as I had said previous company said they had found extensive damage) Shea and Zach thoroughly inspected my system and reported it needed no repairs whatsoever.  They arrived early and went right to work, and provided me with a written inspection report.  Shea and Zach are knowledgeable and professional, showing me he proper operation of this stove which was new to me.
    In short, they were honest.  They turned down an $1800 install job they said was completely unnecessary.
    (Consumers are at the mercy of such contractors, I sure wasn't going on the roof to see for myself.)
    Smokey's Stoves now has a new customer-for-life. 
    I strongly recommend them for Rogue Valley stove and chimney work, based solely on honesty and integrity.
    Please see my review of Chim-Chiminey, to avoid being scammed.
    - John F.
  • F
    Chim-Chiminey inspector climbed onto roof and said chimney pipe (metal-bestos 8-inch) was damaged, separating and broken, insisted we not use stove because of fire hazard, also said the cap was damaged and had to be replaced, estimated at over $1800.
    He said he would call with firm estimate.
    I called a competitor (Smokey's Stoves) who re-inspected chimney and stove and found no damage, no issues whatsoever.  Stove and chimney working perfectly.
    Beware of Chim-Chiminey scammers.
    Absolutely would NOT recommend Chim-Chiminey services.

    - John F.
  • A
    Smokey's Stoves
    So, Smokey's sometimes has a reputation for being spendy, but I needed a fireplace extension (a fireproof "mat" in front of the wood stove insert) in order to pass insurance inspection -- and for safety reasons. The clerk at the Grants Pass Smokey's was wonderful: light-hearted, professional, and right to the point. He had 3 floor models of mats, and they are normally well over $200. I got a deal and a good experience. Ta da!
    - Elizabeth N.
  • A
    Oregon Heating & Repair
    My old Blaze King had become a danger. I shopped in Grants Pass, then in Medford, and when I had made a decision, I called Oregon Heating. Dan spent all the time needed to talk to me about size, safety and function. Because he was willing to spend that time, we were able to choose the best stove that could be used either as a stand alone or an insert. I now have an efficient/safe stove as an insert and much greater use of the dining room where a brick area had been dedicated to the stove. Dan has responded to my questions -- I'd email, he'd call back soon -- and helped me "get to know" the new stove. I put the cost of service as $1600 -- but my mind is a blur on that. There's the cost of the stove (which I was able to get at a significant discount, then the cost of Dan's work. $1600 on his part is probably right!
    - Elizabeth N.
  • A
    Andrew Korte Heating & A C Inc
    We live in a rural area. Our propane gas fireplace insert with a blower, had not been used for at least five years. We recently moved in and could not get the fireplace to work despite taking it apart ourselves and following suggestions in the owners manual. We found Andrew on Angie's list. It took a few days to get him here, but that was ok, since we have another source of heat. Before he left he called to let us know he was on his way. When he arrived, he spread a drop cloth where he planned to walk and work. He and a partner worked on the fireplace for about an hour, and offered some helpful hints on operating and maintaining the fireplace. They got the fireplace and the blower working. They even cleaned the fireplace glass screen for us!  Andrew was courteous, friendly and professional.  He did not try to up-sell us on anything. He just fixed what needed fixing and got it working correctly. The price he charged was reasonable, and we even got a discount with an Angie's list coupon.  We would definitely use him again and highly recommend him!
    - Hilda S.
  • A
    Smokey's Stoves
    They went up on the roof, inspected the chimney, and told us that it was pretty well built. It was working well but it needed a spark arrestor, they put it in, we used the fireplace since and it has been fine. They were here on time.
    - Vivian K.
  • A
    Abbey Road's Clean-Air Power Vac
    Gregg and Tom, the Abbey Road's technicians showed up on time and explained the procedure then ran and tested our air system. They took measurements of air flow then turned the system off and got to work. They entered the duct system from the air handling unit after taking out filters. They proceeded to run their truck [see their web site, it is quite an interesting sight to look at the truck in action] and clean all our ducts. They also taped all the cold and hot air registers, sealing them to improve performance of the system. They even opened and repaired one of the registers that we were unaware was not working. They cleaned the furnace, fan, and life filters. After all the cleaning they closed up the system and ran it again taking the same measurements with improved results. Gregg made recommendations for the air intake filter replacement and clarified that duct cleaning should be accomplished every 3 years for our home. It was evident that the ducting had not been cleaned - if ever - for a very long time. We are pleased with the performance of our air system since the cleaning.
    - MARA T.
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