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Carpet Cleaning reviews in Eugene

  • A
    Brothers Carpet Cleaning Inc
    I have used several carpet cleaners over the years. Brothers is the best! Scott was prompt, very nice, very professional, informative and efficient. He was also great with my dog. They have very good equipment, including to protect floors, etc. And the cost was similar to what I have paid another company in the recent past. Will definitely use Brothers in future. (And I got an Angie���s discount.)
    - Emily H.
  • B
    Elite Carpet Care
    Once they arrived it went well. I was told there would be an email in advance to confirm. Did not get an email. I called and left a message to confirm the appointment. Did not receive a call back. The cleaner was on time for the appointment so I guess I need not have worried. Still, would have appreciated a return call.
    - Scott M.
  • A
    Brothers Carpet Cleaning Inc
    Great work. Made appointment on short notice. Showed up on time, worked quickly and did a great job. This is the second time we've used these folks. We have two dogs and two cats and i am always amazed at the results.
    - Debra B.
  • A
    Brothers Carpet Cleaning Inc
    Fantastic work, several carpet cleaning services refused to do a 3rd story condo, because of its inconvenience! Scott S did a fabulous job! I felt safe and comfortable with him! He respected his job and company he works for! He also told me about area rug cleaning by Brothers! Wish I���d known sooner! Need to advertise that more! Brothers is the only carpet cleaning services I���ll use for my housekeeping clients!
    - Debbie H.
  • D
    True Green Carpet & Upholstery Solutions
    The main Manager?, Owner? came into my foyer immediately complaining of how much pain he was in and stated he had medical issues and shouldn't even be there. He dramatically moaned and complained the entire time. He went to my pictures and was more curious about my family then finding out what I needed cleaned or problem stains on my carpet. When I tried to tell him about what was going to get moved and what I would like he refused to listen. I went upstairs to give directions about what wouldn't be moved and he held his arms out and barred me from going up my stairs telling me that I just needed to leave his "work space" and go relax while I sit back and be amazed, NOT! I just went to another room an he called me back adding "hun" to the end of my name even though I didn't know him. He referred to me as my name + hun the entire time as he asked for things he would have known if he let me explain at the beginning. He was in my daughter's room who had pictures of her pet rabbit that had passed 3 weeks prior. He made a comment about the rabbit and my daughter told him how much the rabbit meant to her and that he had just died and the guy's response was "did you eat him?" My daughter was very upset and mentioned how insensitive that was. We were met with a loud "well some people around here don't have a sense of humor" and " Yep that's me Mr. insensitive!" I just sit down and I would be called into his "work space" to show me how amazing the carpet was coming out. Once downstairs I tried to tell him that we needed the futon moved to clean the carpet underneath. He was about to leave the room when I mentioned he still hadn't yet moved the futon. I got a loud annoyed groan, and a very disgusted order to his assistant that "I guess we have to get the machine back out of the truck!" I got another moan about how he couldn't possible help move it because of his back and more name+hun I need some water it is way to hot in here. At this point I wanted to dump waetr on his head only he looked quite possibly like I would be calling 911 at any moment and never get this guy out. His attempt to make amends for comments regarding our dead pet was to say "I'm sorry about your rabbit...But i really do like rabbit...to eat I mean, no offense but they really are good." I couldn't get this guy out of my house fast enough. By the way the carpet looked okay but I was far from "amazed" by his supposedly superior machine and technique!
    - Dinel S.
  • D
    Zerorez Eugene
    First I want to explain that my carpet is only 2yrs old. It is high end Mohawk Smart Strand (Horizon collection, Sheer Ecstasy) so if you want to look that up you will see what the cost of my carpeting is & the amazing warrantees of this type of carpet. The padding is also the highest end padding. I have had pet stains on the carpet before when my cats decided to use my Christmas tree as a litter box for over a month & when my kids would sneak the animals into their rooms. With some work I was able to get that urine out completely & it is not at all visible under black light. I called zerores because over the summer for about a month I had a ���friend��� watching my house & not only did they track in amazing amounts of dirt but they also allowed my animals to just go crazy allllll over my carpet downstairs (which consists of my living room, a short hallway, a front foyer room, one bedroom with a large closet & a small office room = 5 rooms tops). I called Zerorez when they were having a $33 per room ���sale��� (that should be $165 or $198 if they counted the closet as a room) plus I had them clean my couch, 8 dining room chairs & a rocking chair (over $300 for all that). After All was said & done they charged me (now hold onto your seats!!!) A little over One THOUSAND Six HUNDRED Dollars! Yes you read that right...for 5, maybe 6 rooms and some chairs & a couch I was charged $1600! I was told they used ���special extraction methods��� and ���topical��� blah blah blahs.... which would���ve hurt my pocketbook but been ok IF they had gotten the stains out & did what was promised & IF they had spent more than 3-4hrs on it (yes that means I was charged $400-$533 per hour & I didn���t even get a happy ending) The chairs were done okay, I could still see several spots on many of them, the couch still had a couple spots & even two crusty spots and the rocking chair looked ok (also still had some spots). While it was still wet he went around to show me that the stains were ���less noticeable��� under black light. I just happen to have a very good black light flashlight so after it was dry (which took two days) not only could I still see the dirt on the high traffic areas in regular light as well as a few stains but then I went around with my flashlight & I was LIVID!!! In many areas it looked as if the carpet wasn���t even touched!!! ALL THE STAINS WERE STILL THERE!!! I of course called the company back & they sent the same guy back out a week later (and of course he showed up 3 hours later than I was promised) He tried to ���explain��� that the carpet was stained with the urine and it would still show up under black light no matter what he did & when I told him about past stains I had removed myself that no longer show up, he had nothing to say about that. He also said ���urine is not as bad as bleach but close to it��� when I explained that my carpet can not be stained with even bleach he again had nothing to say & just continued to give the same excuses as to why I can still see dirt & stains after spending over $1,600. He kept saying ���I can���t smell anything so that means it worked & I was able to extract all the urine���. Even after I pointed out visible stains in broad daylight, he kept making the same excuses over and over as if repeating the BS was going to somehow make it believable. He then said he would go over all the carpet again & clean the spots on my couch & we had to move ALL my furniture All over again & this time he spent a little under 2hours ���re cleaning��� the carpet. (So now that���s a little over $260 per hour if I���m being generous). Right after he left I went around with my black light & what do you know...he didn���t touch the spots on the couch and all the carpet is still stained, still not cleaned properly & I am still livid! I have now wasted TWO days & tons of money on this BS company!
    - Julie R.
  • A
    Brothers Carpet Cleaning Inc
    Great! The one stained area on carpet had been there for a few years and had not come out with a previous cleaning by another company. The cleaning by Brothers got the stain cleaned much better and it dried way lighter than I thought possible. All other areas of my carpets ended up very clean and refreshed. I was very pleased.
    - Linda A.
  • A
    Brothers Carpet Cleaning Inc
    Our experience with Brothers Carpet Cleaning was outstanding. Our appointment for cleaning was made within a reasonable length of time and was accommodated to obligations on our own calendar. We were called the day before the work was to be done to confirm the time of the appointment. Jeremy Miller was the representative who arrived to accomplish the cleaning. He was on time and fully prepared to evaluate the job and begin work immediately. His demeanor was very friendly and professional. The cleaning was accomplished quickly and thoroughly. We were briefed as to time for drying and replacing of furnishings we had moved. Extra carpet protective tabs were provided for a few items we needed to replace as soon as possible. Jeremy was even careful to replace our hose, which he had used as a water source, in the special container we use for its storage. We will definitely use Brothers Carpet Cleaning for our own future carpet care needs and will heartily recommend them to our friends.
    - Wallace C.
  • A
    Brothers Carpet Cleaning Inc
    It was great. I thought I just wanted a quick cleaning, but the tech (I can't find his name - maybe Jeremy?) said that he could get them almost as good as new. I paid almost double the original quote, but it was well worth it. (The price also included an 8x10 wool area rug, which he took with him and brought back clean about 2 weeks later.) I'll now be able to use the "carpet money" for something else!
    - Stephanie D.
  • B
    Zerorez Eugene
    They did a decent job, they were honest, they had a friendly person doing the work he seem trust worthy, I think one thing I would say that is a slightly critical was that we have one of our floors is wall and they didn't asked when the did the estimate  if we had any wall carpeting so that ended up costing more.

    The issue was just that they didn't get the stains out of the wall, some of the stains are left visible now and so the synthetic carpet they did a fine job but I tried somebody else to see if they do a better job on the wall carpeting so who knows maybe no one could have gotten it out, I'm not an expert on that.
    - Robert I.
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Carpet Cleaners in Eugene

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