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Family Doctor reviews in Baker City

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  • I called the night before to schedule an appointment.  They gave me several options for times.  I chose one and then was informed that one was no longer available.  Then I chose the earlier one and it was confirmed.  My daughter wrote the time down on our fridge.  The next day when we arrived for the morning appointment, we were informed there wasn't one for us at that time and that we had the afternoon time slot.  The front desk person went back and spoke with the person who made the appointment and came back saying I must have misunderstood and apologized for the 'confusion'.  I drive 24 miles round trip for the appointment and wasn't going to come back later in the afternoon.  
     This was the final straw in a long list of poor experiences I have had with the clinic since it has become St. Luke's Medical Center.  I am truly disappointed because we very much like our primary care doctor, Dr. Smithson.  He has been our physician since  moving here 7 years ago, delivered my daughter and has been an amazing doctor for us.  However, the new 'system' at St. Luke's has it set up where we see him very briefly and instead before seeing him, see a stream of people we don't know(nurses, medical students and various other people it sometimes isn't clear who they are or why they are included in the visit).  It is awkward, uncomfortable and I believe poor customer service.  I will be looking for a new care provider setting for our family.  

    - Samantha B.
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Family Doctors in Baker City

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