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Computer Support@Home

Angie's List since September 2011

F Rated | 1 Review

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Description

Additional email - DWhippo@gmail.com. See website for additional services....

Verified Reviews

A few reviews for this pro…

F

RATED

09/16/2011

This was a very frustraing experience- I would most definitely NOT contact this person to do anything for me or recommend him - expecially if you need to have something done right away-  IT WON'T HAPPEN

DESCRIPTION OF WORK
I contacted Mr Whippo to install a wireless system along with new PC and asked that he remove data and chk out old system that I was wanting to sell.  He does NOT respond in a timely manner to emails- sometimes a couple of days-  we would set up a time for him to come to my home and I'd end up waiting sometimes up to an hour-  His excuse being that he was a single father & small business owner- Because I work in a service oriented profession I basically told him that his customer service sucked-  Recenlty I had an issue with my wireless connection-  I sent him and email because it had to do with a "password" issue and since he set it up I felt that's where I needed to go-  Mind you- he NEVER told me the password when this was installed-  Anyway- after waiting a couple of days I did finally get a response - He basically told me that he didn't want to work for me because I was too demanding- When you use a computer for your work "time" does matter- Again he threw out the "single father/small business man"  - He then told me that if I wanted him to do anything for me I would have to pay the corporate rate (higher then normal) and would have to work with HIS schedule- I think you get the message-  VERY POOR CUSTOMER SERVICE

CATEGORY computer repair

Services Offered

Computer repair including file sharing networking setup support, anti virus, update & installation.

Services Not Offered

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General Information
Free Estimates
Yes
Warranties
No