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Moving reviews in Wagoner

  • D
    The 2 man crew arrived to begin the move of our mother's 2 bed, 2 bath, 1000 square foot home an hour late; said they got lost. Mom moved less than 5 miles into another small home. The movers were very inexperienced...for one man it was his first day and his brother, the other man, had been on the job for 3 weeks. They were very young men. I was quoted the price of $89.00 per hour at the time of booking. I booked this company less than 1 week before the move, over the phone. No paperwork was exchanged and I was never given an estimate of the move. We discussed what I thought it might take...2 bedroom 2 bath, into a 2 bed 2 bath...should have been NO MORE than 6 or 8 hours..therefore we were prepared to pay approximately $600.00 - $800.00. We did the packing ourselves. It took them over 7 hours to load the furniture and get it the 5 mile distanct to the new house. And, they would not have been able to accomplish loading the truck without the physical help of my sister and my husband. It would have taken them several more hours without their help. Once the movers got to the new location with the furniture loaded onto their truck we were told what the amount would be... $1700.00, which was more than double what we expected. Total shock set in...we were told, very unprofessionally, that we would pay or our 86 year old mothers things would be locked up on the truck, period. We signed, supposedly a contract, at that time.. UNDER EXTREME DURESS. I have never read a contract from this company to this day. It was now time to unload the truck at the new location.   The driver of the truck did not know how to back it through a double gate to the patio, so he just parked it in the back ally and we were going to use a dolly to move the items across the back yard and through the patio door.  Myself, my sister and my husband were invited to get in the moving truck and help the movers off load the items, which we did to move the process along more quickly. The movers were to set up 1 queen bed and 1 king bed, put the mirrors onto the dressers and place the furniture in the appropriate rooms. They could not get the washer nor dryer through the door...our contractor was onsite and he brought them into the utility room from the patio for the movers. The movers did set up 1 queen bed, but left a slat lying on a dresser in the same room. No mirrors were attached to any dressers. They set off the sofa, 2 recliners, television, misc. living room tables, dining room table and chairs, mirror to a dresser, king sized matress and box springs, some metal cabinets which were to be placed into the garage onto the ground in the back yard. They moved the truck to the front of the property at which time they unloaded 2 freezers and 1 side-by-side refrigerator freezer. Once those items were unloaded, one of the young men told me that he was going to put away the dolly and move the truck. THEY GOT INTO THEIR TRUCK AND LEFT. Furniture sitting in the back yard and all!!! We called the Tulsa office, but they were closed. By now it is 7:45pm...this move began at 9am...We spoke with someone in Dallas at the corporate office and he just said there was nothing he could do...afterall, he was in Dallas and we were in Wagoner! Therefore, myself, my sister, my husband and our contractor had to carry all of the items into the house to protect them from weather. Several days later, I was informed by the manager in Tulsa, that they charge time and a half after 8 hours...that never was mentioned before, EVER. I took pictures of the items which were left in the back yard that we had to move ourselves. IT WAS A NIGHTMARE OF A MOVE!! I have filed a complaint with the Better Business Bureau, which has gotten us nowhere so far. Also, filed a dispute form with my mother's credit card company. We are waiting to see what happens with that.

    - Donna J.
  • A
    Very good. The men were very good at their job, quick and efficient.
    - Judy B.
  • A
    - Gary C.
  • A
    They arrived promptly.  The work was very thorough.
    - DOTTIE H.
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Moving Companies in Wagoner

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