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Recent Fireplace Repair Reviews in Wagoner

  • A
    Airco Service Inc
    GREAT! Charlie was wonderful. This was a Christmas surprise for my husband and Charlie played along with everything I needed. He parked next door at the neighbors house and I was able to sneak him in and out! He was very kind, courteous, very professional and knowledgeable. It didn't take very long for the install and he did a beautiful job. He told me at the start how much it would cost and showed me how to work the system afterwards! I am very pleased with Charlie and Airco! Thanks so much!
    - Ellen H.
  • A
    AMERICAN CHIMNEY & MASONRY
    I visited their store about two years ago. I was in the middle of building a house and was looking for information. They were very nice and took the time to answer all my questions. When I had accumulated enough money I went back, bought my wood burning stove and they had it installed within 2 weeks even though their schedule was full. I can't wait to build my first fire! Also-just saw the weather for next week. Thursday's low is 18 degrees! I'm going to be toasty. Randy and his installation crew are just the nicest guys and they clean up after themselves too. I highly recommend American Chimney.
    - Babette W.
  • A
    Top Hat Chimney and Roofing
    This is an outstanding company.  I live in Oklahoma near the Arkansas border, and I called Top Hat for an estimate and an inspection.  Their state-of-the-art camera system availed me of actual pictures of the interior of the chimney, and I was astounded that I hadn't experienced a fire due to extensive chimney damage from a previous creosote fire before I moved here!  Rather than rebuild the entire interior of the fireplace, they used a new system of applying a ceramic material with a high specific heat absorption index, filled all of the cracked mortar areas, added a new cap and new double-walled pipes along with a new wood-burning insert which is so environmentally friendly that it qualified for a tax credit for being non-environmentally detrimental, all at an extremely reasonable price.  Rather than make just a couple of quick trips to finish the job while driving many miles from Arkansas to Oklahoma, they opted to come back when the new ceramic lining had completely cured and was ready for pipe installation, and they have returned again to check on the performance of the system.  I am overwhelmed at the level of both their customer care and also their competence in the area of combustion chemistry.  You will not be disappointed if you are lucky enough to employ Jake, Jessica and the Top Hat crew!
    - Loren M.
  • F
    Cobble Rock and Stone
    Terrible experience. I hired this company to rock a breakfast bar and and build an outdoor fireplace. Jay Rogers owner of Cobble Rock and Stone out of Prague Oklahoma came out and bid the job for x amount of dollars for material and labor offering a lifetime guarantee, so we hired him. After we paid for materials up front, he added a 150.00 dollar charge for having to carry the material to the back yard. Mind you he evaluated the job site when he bid the job. Then after the start date being put off 2 or 3 time he came out and started the job. After running rebar into my patio and cementing base blocks to it, he presented us with a paper from the manufacturer of the fireplace kit outlining building specs and the need for a thermal barrier to prevent cracking. He had written on the paper that he wasn’t going to follow the instruction and was going to adhere the stone directly to the fp, and that we wouldn’t be held responsible for cracks of any kind. He told me that if I wanted him to do it as the manufacturer suggested he would charge an additional 2000.00. Again he presented us with this after starting the work. When confronted with this he was very rude came back the next day collected his equipment and left the job unfinished.
    - Doug P.
  • F
    Beck Construction
    They never finished. Lied daily took our money and we are without a kitchen. Now saying sorry it we are broke even though we have given them the money to pay for our project.
    - LISA H.
  • F
    The Fire Place
    We bought a house last winter with three fireplaces.  Since we had not used them, nor knew if they were 1) clean 2) safe we hired The Fire Place to inspect them.  The Fire Place assured me they were qualified to inspect and, if needed, clean fireplaces. I write this review to warn other potential customers - DO NOT USE THIS COMPANY.  They inspected our fireplaces, wrote up a brief report stating they were "ok" and informed me 2 of the fireplaces needed cleaning, but otherwise, all three looked fine.  They could not schedule the cleaning until the following week, but offered that it "would be fine" for me to light a fire.  They showed me how to work the fireplaces.  All seemed well. My husband returned from work that evening, and we decided about to light a fire in one of the fireplaces, since we had been told they were safe to use.  I EXACTLY followed the instructions given to me by these "experts" (flue open, etc) and within 2 hours heard my husband screaming for my help: our living room was black with toxic fumes and smoke, and it was beginning to rise upstairs where our children sleep.  Though it was 20 degrees outside, we opened every door and window and kept the kids (one a seven month old baby) under heavy blankets for hours, up in the most distant bedroom where the air was still tolerable.  Our kitchen fire extinguisher did not suffice to put out the fire completely; it took my husband 3 hours to haul the still burning logs out of the fireplace, then clean up the enormous mess, spread baking soda over all our smoke stenched furniture and singed, ruined carpets, etc.  We just feel fortunate we did not go to BED an hour earlier and wake up choking on fumes and smoke in upstairs bedrooms with tiny children to try and evacuate in the middle of the night. I have no idea, still, why the fireplace did this.  I am CERTAIN we opened the flue and did everything they said.  The cost of the inspections was about 150$.  Naturally we were upset.   We wanted a refund and my husband called the company owner.  He was belligerent and hostile to my husband when asked for a refund.   He never showed any concern for our family, or the potential danger we had been in.  He never offered to re-inspect the fireplace.  He did return our check (at my husband's request), along with a scathing rude note which I will quote parts of here, to make certain anyone else thinking of using this company thinks twice. "Our time like yours is valuable and a chimney inspection is to look for safety concerns, not function unless a problem was previously noted.  I feel angry and ripped off as YOU will if you [try] to find ANYBODY in this area to correct your problem - remember this is NOT DFW!" (referencing Dallas, where I mentioned I grew up in friendly conversation with his workers).   Um, pardon my snark, but imho "safety concerns" and "functionality" tend to go hand in hand where something like a chimney is concerned?  And I did CLEARLY tell his workmen we had NO IDEA the functionality of these chimneys; they knew we had never used them and have not lived in this house very long.   Beware this company!  They do not care about customers in the least and they do not know what they are doing.  They have a monopoly on local business in our small town and clearly feel this exonerates them from the need to provide excellent work. I would not recommend them to anyone, for any reason.  A week later my living room still stinks of smoke and ash.  Smoke is very toxic; we are fortunate none of us were hurt!
    - Keely G.
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Fireplace Contractors in Wagoner

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