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Tile Installation reviews in Sapulpa

  • F
    Butel's Renovations

    Remodel my bathroom to accommodate my wheelchair. The grout job in the shower was horrible and had to be redone by another contractor. We had three floods from poor workmanship. I gave these people a month to correct the problems and they never did. I paid the new contractor $739.00 to fix the poor grout job. I have known these people for over 16 years and they screwed us over! I will never use their services again!

    - Jim L.
  • A
    Groutsmith Tulsa
    They arrived on time and cleaned the grout off the floor and shower that the previews contractor left unfinished.  These people not only cleaned our tiles on the floor and in the shower; they repaired it from a previous contractor that did a very poor job.  When they were done it looked excellent.  These people are very good at what they do!
    - Jim L.
  • C
    Immaculate Carpet Cleaning and Maintenance Service
    Not pleased with the results.  The tile was cleaned but the service was not acceptable.  After the tile had dried, it was apparent that the crew left a powdery residue on the surface from the cleaning solution.  This had to be vacuumed and mopped.  Also, the machine spattered the cleaning solution on the areas of my kitchen cabinets that also needed to be wiped down.  This clean up should have been handled by the cleaning service.
    - Raymond B.
  • C
    Homeguard Construction Inc

    The project got started approximately the first of December, 2013. There had been much consultation, exchange of email, etc., prior to project startup to convey as precisely as possible the work to be done and the level of quality expected. Our continual intention and request was to do the house addition first, then when completed, move into it so the existing house would be completely available for its refresh. Two large trees were in place that had to be removed. I told the foreman I would remove them but wanted to be certain a permit would be issued before taking them down. He informed me about Thanksgiving he had the permit, so I took the trees down and ground the stumps out completely anticipating the work would begin there. Before actual start of the project, the owner and the foreman we were working with, along with one of their most valued hands, visited our house and toured the project again. The foreman, as I'll continue to refer to him, asked where they were to start, so I walked them to the back yard and told them the addition should be first. As weather worsened, however, there was reason to comply with their request to start on the inside. Looking back, this was probably a mistake. We had waited a long time to start, so we consented.

    Work started in the garage, patch and paint.  As time progressed, little things started to happen. For example, our freezer was unplugged and all the contents spoiled (several hundred dollars). The crew all insisted they had no reason to unplug it, and effectively pointed this back to us. This remains a mystery.

    Removal of old carpet, tile, and wood floors began. To their credit, the wood floor removal was quite a task, it being a glued down floor. The guys working on removal had good attitude and worked hard, however, they were bad about gouging the concrete floor, sometimes pretty deeply (electric jack hammer). With their permission, one evening I took the jack hammer and found the problem was really one of methodology. I removed a fairly large section of floor in generally complete planks (they had to splinter them out) without a single gouge to the concrete. This pointed to some inexperience on the part of the workers and the foreman, an issue that raised its head several times. 

    Homeguard did exercise considerable patience as we worked to find paint colors. Part of that process included a decision about the wood work, paint or refinish. I had chosen a stain color. The foreman suggested painting the cabinetry a white, a color he had used and thought turned out well.  One of their key hands (same as referred to above) said he could strip the woodwork, that stain would not be a problem. Looking back, our best choice to keep the wood grain with stain would have been to rebuild the cabinets. This became a huge issue. It was one of the very first tasks inside we wished completed, so we wouldn't get stripper, dust, etc., on the new wood floors. To date, some of the woodwork has turned out fairly nice, but some remains in very poor condition and will have to be redone, covered up, or even now, the cabinetry replaced. This part of the project was entirely trial and error. When the initial application didn't work, stain was sprayed on and rubout attempted. This all worked to make a mess. That's about all.

    We decided to replace our baseboard moldings with new matching material. The foreman couldn't locate our molding pattern, so opted to select and begin installing a different design. We asked about it and despite it not being an exact match decided to allow it. My wife told him if he couldn't locate something else, to let her know and she'd go find it. We didn't want these decisions made by Homeguard.

    Then there was the bathroom tub replacement. Again to Homeguard's credit, they tackled installing a cast iron tub as a replacement for an acrylic unit. As part of the process, a new control valve was put in place. Now we had copper pipes and with my insistence standards be maintained, I anticipated copper would go back. Without any discussion, I came in to find plastic (pex) pipes and fittings. My initial reaction was to concede, but I decided since I was paying for it, and it is my house, I asked copper to be put in. They said the pex was as good as copper (perhaps), but they should not have assumed, they should have asked.

    I mentioned the new bath valve. That brings forward a whole new issue. Our water heater was about 7 years old, so when we no longer had consistent hot water I thought the unit was bad. I checked, no leaks, burner worked. I replaced the relief valve, still a problem. I discussed this with the foreman. He said they could install a new unit, so I immediately had it delivered for install. Homeguard did install it, but still no hot water. It turns out the internals were not put in the new bath control. This allowed back pressure on the water heater, so despite it having plenty of hot water, it would not flow to the shower. My wife started describing this to one of the workers and he immediately knew the issue. He had expected the internals would be put in the unit, but for some reason they were not. Now, things happen. The problem is the foreman probably should have known to check this as a possibility before I bought a water heater. This cost me several hundred dollars and several days of cold showers, that might have been avoided.  It was a 7 year old heater, however, so I took a deep breath and went on. 

    Little things began to pile up. Where we had asked plates, knobs, fixtures, be removed for painting many were cut around. Spots were left unpainted, or unrepaired before painting. Transition pieces from the wood floor to tile were cut wrong, leaving gaps, and had to be replaced. One was broken, and an attempt made to glue it back together. This had to be replaced. Unsightly gaps were left when angles were cut on the baseboards. The ready solution was to caulk it, but some gaps were too large for this. There was more than one gap of notice left in the new wood floor and gaps left at the wall that had to be filled with putty. There just wasn't precision (craftsmanship) in a lot of work, and some was so sloppy it just had to be redone. Then there was the issue of the wrong grout color being used. Efforts were made to convince us it looked good. Well, it looked good if you didn't consider the remainder of the tile of that type would have a different color. It had to be scoured out and topped out with the correct color.

    Somewhere about here, perhaps a bit before, the foreman came to my wife saying they had blown the budget for our addition. Effectively, it was going to cost an additional 50% to have it built. Now, his numbers won't exactly show this, but they ignore the fact we personally already bought tile and wood floor for the addition, allowance being in his original bid for this material, but not in his new number. Now, I understood some aspect of a budget this large perhaps having a problem. Concrete seemed to be the major issue (about $6,000 more) and perhaps I could have accepted that. The foreman, however, said he relied on his hand to account for all material, that electrical was underbid, no insulation was included, on and on. At this point, I just thought we'd been scammed. It would explain why we, despite having some good weather days, could not get them to start the addition. They did go out and set some lines, the erosion barrier, and painted the perimeter, but this was soon lost to bad weather. In the end, I don't believe this was intentional (Yes, I am gullible). I just think the foreman had never tackled a project this large and was in way over his head.

    We decided the additional cost was out of line with our house and neighborhood, so decided to cancel the addition. Despite having upgraded our house far beyond what would have been done if we knew no addition was going to be built (we would have done a scaled down remodel and sold to buy a house that fit us), we decided to finish it out and either sell or just adjust our goals and live in it. This news was conveyed, and things just continued downhill.

    There was the kitchen. We had new quartz counter tops installed (I can absolutely recommend the company that did that work.  Fantastic!) and new appliances. Homeguard  made several attempts to level an oven and microwave, without success. We finally contracted the appliance company installers to come fix the problem, which they did in short order. While here they checked the dishwasher re-install (it was leaking) and noted the new vent hood had the plastic coating still on it. It would have to be pulled down for this to be removed. Unfortunately, Homeguard had grouted in the backsplash to join the vent. Also, the appliance installers noticed a 2" hole where the vent to the attic was attached. When the vent was turned on, part of the exhaust went inside the cabinets. We found attic wiring from new lights not stapled down and the insulation not raked back in place. Drawers were left not working, trim not cut properly, nail holes left un-puttied, things done poorly or not at all. The solution to the vent hood plastic coating mentioned above was for them to pull it back and stuff it in the crack between the hood and the sidewall. 

    We finally had all we could take.  Homeguard's poor work and continual delays just wore us out. By this time, we should have had a completed project, including the new addition, and be moved back in and enjoying it.  I will say at no time was anyone directly abusive. Despite all the issues with our project, other newer jobs were given priority, and work quality further deteriorated.  We have hired a new contractor and hope remodel is done by end of May.  Still paying storage and still have a lot of extra tile...  My trees are gone.  Yes, we paid them all they billed, immediately or with little delay. I know...

    - Larry G.
  • A
    TSG Renovations

    The update to our kitchen and bath went smoothly and timely.  The installers were friendly and accurate in the time they needed to do the jobs.  This company does not rely on machines to filter their phone calls, the calls were always answered.  I was very comfortable in their abilities and advice.

    - Kitty G.
  • B
    TSG Renovations
    My initial experience with James and Yana was very positive.  They came out to the house, measured the areas and gave me the number of square feet to order from the tile company they work with.   I went to the tile store to order the tile and paid for it separately from the labor estimate give by The Service Guy.  
    Things that went well:    The finished product is great.   James and Yana were always accessible by phone.  
    Things that could have gone better:    The tile installer was not given directions to my home so he was late in getting started and finished a couple of days later than projected.   Also, when I arrived at home there was a muddy-footed puppy running through my house, owned by the installer.   Painters were also working at the house so, in fairness, it made it difficult to keep an unleashed dog out of the home.    However, we just installed new new carpet so it bothered me.  The installer did excellent work, but left a mess that took me two hours to clean up ... footprints & markings in the shower, and mud from the grout.    Perhaps this is to be expected on a job like this.  I have never had tile work done before and was a little spoiled because the painters were so immaculate in their cleanup. 
    After the job was complete, we had a full box of tile left over ... 40 tile plus an additional 12.   The tile store will take the box back but will deduct a 20% restocking fee.  I thought since The Service Guy took measurements, the amount of tile left over was excessive but when I called Yana,  she did not take ownership of this over-abundance of leftovers and directed me to call the tile store and explained there would be a re-stocking fee. 

    - Linda G.
  • C
    The salesman was nice and conscientious. But the tile layer was a subcontractor and he did a lousy job. The guy walked right over my hardwood floors with cement on his shoes after he saw me just finished cleaning the floor, which was unprofessional. He was not punctual and came at least two hours late. South Tulsa Carpet & Tile was good, but the subcontractor they hired to do the job was unprofessional and they should fire him.
    - Diane M.
  • A
    Contemporary Tile Inc
    Gary Jones is the owner of Contemporary tile. He came out to give us an estimate. Gary was very kind and knowledgable. His wife emailed us a list of references. My husband checked checked the references. Every person my husband spoke with was really happy with the work Contemporary Tile had completed. Contemporary Tile ordered the decorative stripe we had previously picked out. Danny was our installer and he did a fine job. We are exceedingly pleased with the way our tile job turned out.
    - Lesley D.
  • A
    Maranda general construction
    it was excellent service.
    - amelia M.
  • A
    Groutsmith Tulsa
    They did a good job.
    - Jim L.
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