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Find Top-Rated Newcastle Custom Furniture Makers

There are 6 top-rated custom furniture makers in your area.

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Furniture reviews in Newcastle

  • C
    The service person was very nice person as well as those who answered the phone at the office when you could get them.  They performed warranty work.  They fixed it, thats it.  it took close to a month for them to get a part I could pick up in an hour.  The first time they came they said they had to order the part.  They also said they can only get it when they order so much. We were told that the warehouse was on the north side of the city.   When asked why don't they just go get the part, we were told they don't have the time for that.  When they finally came back to fix it they had the wrong part.  My wife was angry.  She said when you were here the first time the warehouse supposedly had 45 in stock.  The service person this time indicated they have warehouses all over the city.  So he went and picked up the part.  He could have done this last month, but no we had to wait almost a month thru the holiday season with no dryer.  My wife was house bound because she was taking care of an invalid mother.  You know what it is like hanging out laundry when it is freezing outside.  We have no choice but to use this service provider.  They have the warranty contract.
    - Richard S.
  • A
    Salesman (Robert Gallagha) was excellent.  He listened and did not try to push anything, Sales manager Mr Haddid was helpful in every aspect of the sale.  There was a problem preparing the furniture for pickup.  Loading crew damaged the furniture.  This was originally ordered on Christmas eve and picked up.  Mr Haddid said Mathis would replace the damaged goods.  Only obstacle was the delivery of new piece.  SInce I had picked up the original  Mathis brothers wanted to charge me to deliver piece that was intact since I originally picked up the furniture.  Rick with customer service took care of that problem.  New piece will be delivered Saturday at no charge.  Prices of furniture seem slightly high overall.  The price you see is the price you pay.  I purchase furniture for a handicapped person also who has a limited income.  I only wish Mathis Brothers would make price exceptions for these people.  Overall, I will continue to buy from Mathis Brothers furniture.  
    Thank You Mathis Brothers
    - Richard S.
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Custom Furniture Makers in Newcastle

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