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Hvac Repair reviews in Mustang

  • A
    I had called two different contractors to come out to the house and trouble-shoot my A/C. I felt most comfortable with Shockleys - they offered a quality product, were knowledgable, and responsive. The A/C went out the week of 4th of July, so a holiday week and the hottest week of the year to date. They were able to replace the A/C the next day. I have been pleased with my new A/C. I also recommended them to my Dad when he was having A/C issues. I would use them again.
    - TERRI P.
  • A
    They did a good job. I think the price was average, so I would say it was good. The quality of their work was good. They showed up when they were scheduled to. They were punctual. In fact, they do the yearly maintenance on it. The first year they didn't charge me. This year I didn't pay, but next year I will have to. I would tell someone that they explained everything to me; before they did the unit, I got an estimate and they did the work within the estimate they provided. They did a good job. It's been working just fine.
    - Rosella T.
  • F
    Technician (Michael) responded to the service call. Stated the outside condensor needed replacement due to leak. Left stating warranty company and there office would contact me about moving forward. Called there office leaving multiple voicemails for Bethany at ext. 307, never returned my calls. Warranty company called me on Thursday, 6/1/2017 and stated my share of non covered costs per contractor was $1,834.00. I immediately questioned for what. Per First American, MasterTech stated my house needed to be brought up to code and needed a disconnect, fuse breaker in service panel, capacitor for unit (which is installed on a new unit when shipped), an anchor kit for $300 when the cost is about $22.99 online, etc. Mind you, this was an already working system and has the code required electrical components. Basically, they were attempting to blantantly steal about $1,649.00 from me in BOGUS charges. Only $185.00 from the non covered costs was legitimate and that was for old unit haul off and reclaim of any Freon remaining post leak on existing unit. BUYER BEWARE! If they come to your house, ask for a line itemized charge breakdown and then get a second opinion. It was pretty sickening that a company would attempt to take advantage of a customer thinking they were none the wiser. This company is horrible, would keep a close eye on my wallet if you decide to do business with them!
    - Brian D.
  • A
    With the extreme cold this weekend, our condensation line froze and caused our heater to stop running. We called Lyndon on a Sunday afternoon worrying not only about weekend pricing, but also the ability to get someone out the same day with these low temps. Not only did he quote us a very reasonable price, but he had Jason out within 30 minutes! Lyndon was very nice and reassuring on the phone, I never once felt as if I was intruding on personal time as I have with some other companies after hours. After giving my cell number to him, I received a text giving me a confirmation that someone was on their way to me, followed by a call from the Tech Jason. The app they use, would also allow you to see their route on a map so that you can see how close they are to you. Once here, Jason was great. He was very polite and again reassuring that they would get our heater back on shortly. After he was able to look and quickly see the problem he let me know that because of the issue we had, he had called Lyndon to come out and help get it resolved. While we waited for him to come (15 minutes), Jason utilized the time prepping the line that needed attention. Lyndon again was super nice and between the two of them, got us up and running again within an hour. When they left, the app they use emailed and texted me with my invoice. When I need service again, I have the ability to schedule them on the app. I will definitely be calling on them again for any maintenance and service needs. I cannot recommend them highly enough!
    - TONIA G.
  • A
    This was one of the BEST experiences I've ever had with a service call.  I don't see myself using anyone else for heating and AC maintenance and repair.  Nathan was awesome.  He responded quickly to my call, arrived within 24 hours, and went above and beyond to correct the AC problem I was having.  He made me feel totally comfortable.  I feel it is hard sometimes to find someone you feel is honest, fair, and reasonably priced.  They hit all those marks and then some.  Thank you so much!  I would highly recommend.
    - Kim K.
  • F
    He checked the unit and supposedly cleaned it and came in and said there were no leaks and we were good until next time. Then, he said there must be a small one somewhere, because he had to add one pound of freon, but if we wanted him to find the leak, it'd cost $165 more dollars. I THOUGHT THERE WERE NO LEAKS!!! Some time later he came back in and the unit was shot, and I needed a new one! Then he checked the inside unit, and guess what? It, TOO, was completely useless and needed to be replaced also!!!! So I got out my paperwork from when we bought it, and coincidentally, THE WARRANTY EXPIRED LESS THAN TWO MONTHS BEFORE!!!. Red flags were going up all over! The next day, I called two other companies to come out and "service" our a/c.....the first one charged a service fee, and said we HAD NO LEAKS OR OTHER PROBLEMS!!! The second guy came out, checked everything out thourghly, and, once again...nothing was found wrong!!!!!!!! What do you make of all this? Needless to say, I won't be replacing this unit. In the future, if I do start having trouble, I won't be using these guys. I still can't believe this happened, and I almost got scammed. My advice? ALWAYS GET A SECOND OPINION
    - Renee W.
  • A
    They are the most professional people I have ever dealt with. They do not try to screw you out of money. They will do everything they can to be the most cost effective. If they can fix something to keep it going or make it better they will do it. The technician Dan is a fantastic employee and he is very honest. The whole company is fantastic and I have never met professionalism like this in a service provider before. They go above and beyond the call of duty for us and their prices are very reasonable.
    - Eric S.
  • A
    They were super good. They worked hard. They worked seven straight hours to get all that stuff put in my attic. They did not skip a beat. They were a lot more than the $99 Big Deal. It ended up being a couple grand. They did my attic and they went all through my house and they showed me all these areas where I am losing heat in my house because of not enough insulation. So, I am really super high on these people. They were great. I never had seen people work so harder. These guys were up in the attic in a hot day wearing coveralls and those days they were under face to protect them from whatever they were blowing in the attic. I was just super impressed. They were here for seven hours taking care of my attic. My house when it is real hot inside, it is cool in the house and when it is cold outside, it is warm in the house. It is amazing what that has done.
    - Steve G.
  • A
    I have been using Drabek & Hill for about 14 years now. They are always on time and very through on their inspections. They give me a detailed report and provide documents for ONG rebates. When I call they always know who I am and they always send Rick. He is my serviceman and I know he will provide us excellent service. Very happy with Drabek & Hill. I believe they have the knowledge, experience and care about their customers.
    - Terrie M.
  • B
    The guy came out and completed the services but not without complaint. He was upset because the deal said that I was supposed to get new filters and he did not bring them. He tried to talk my husband into accepting that since that was supposed to be removed from his Angie's List. He then had to call his manager to get approval to go get my filters, which he did. He was informative about our unit and called ahead to give an exact time.
    - Deborah R.
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HVAC Contractors in Mustang

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