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Roofing reviews in Mcalester

Real People ~ Real Reviews ~ Real Results

  • My experience with Best Quality Roofing and the owner Chester Ullrich is quite lengthy so for those who may not have time to read the whole thing I will sum it up in the first paragraph.
    The company had been paid over 75% of the insurance money but did not pay their metal roofing supplier. The metal roofing supplier placed a lien on our house for around $9000.00 because Best Quality did not pay the bill. In the end we had to pay the supplier and all remaining subcontractors directly to be sure that other subcontractors did not place a lien on our house. They said the entire job would be done in 6 weeks, in the end it took over 1 year for them to "complete" the work. In reality the work was never completed we basically paid them more money than we should have just to be done with them, pay the subcontractors and get them out of our house and our lives.
    For those who want the whole story, keep reading.
    We hired them to do the roofing and interior work on our house in McAlester, OK that had been hail damaged in May of 2011.
    They promised us top quality work that would include a new stamped metal roof that was in accordance with the nature of our historic house. The storm had damaged the roof which had leaked through all 3 floors and had caused major interior damage as well as on the roof. They said they would fabricate the historic finials, do all the interior repairs to sheet rock and floors, do custom mill work on the historic woodwork on the house. This was to take 6 weeks.
    The roofing work went ok but they didn't even start on the roof until approx. Feb 2012. They finished the roof fairly quickly but then they started the interior work which was very lengthy and a very nightmarish experience.  I can't even count the times they would say they were done, we would drive in from Texas where we are currently living and the work would not be done or if it was it was done in very poor manner. We finally started referring to them among ourselves as the "liars".
    More than once either us or the lady that watched the house for us would come in and they had left one of the doors unlocked or even wide open. One time we found empty beer cartons in the refrigerator (we do not drink) which may explain some of the shoddy work. At least one subcontractor hit me up for money and I told him that I had just paid Best Quality a very large insurance check and that he should ask him to pay him.
    They promised us the moon and stars when it came to the quality of the work but they tried to just give us 3 finials for our roof when there had been 4. They finials were not fabricated exactly like the originals as promised.We hired them to remove stains off of the historic stone and they chiseled some of the stains off and left the rest permently ruining the stone. They promised us custom mill work but used Lowes over the counter trim which we insisted they replace. The floors look like a patchwork quilt because of the difference of woods used. Also they left the wood floor unfinished around the stairwell area. I told them I wanted semi-gloss paint for all the interior paint even the ceilings but I am quite sure they used the cheapest matte paint they could find. Sheet rock was left unfinished or finished in a shoddy manner. They lost a chandelier and claimed it wasn't there. This was a working B & B when we bought the house- it had all the light fixtures. They replaced a wood floor on the 2nd story but were to lazy/cheap to tear the floor out so the floor in that bedroom is approx 1-2" taller than all of the other wood floors. They left the place an entire mess, it is so dusty we have not been able to stay in it since because it will require at least a weeks worth of cleaning. They left the door open to the one bedroom that was not worked on and it is a dusty mess also.
    I am probably forgetting some of the stuff they did there was so much it is hard to remember it all. Hopefully what I have remembered will be sufficient for you to know this is not a good company to work with.
    In the end we were holding back $15,000 just to be sure the subcontractors got paid and the owner was very hateful to us because he wanted us to sign the money over to him. We held our ground and paid all outstanding subcontractors directly and paid him a negotiated balance but in the end we were not satisfied with the work and we knew he would never do the work right. We paid him more than we should just to get rid of him. I never want to have any dealings with this man again I am merely making this report to save others from having to deal with him.

    - MADONNA K.
  • The leaking continued after the new roof was put up.  At first he said there was nothing wrong.  Then he finally acknowledged that he messed up.  We're currently filing a lawsuit against this company.
    - Ron D.
  • B & B came out and gave us an estimate of $280.00 for installation of gutter on our cabin.  He asked for 1/2 down and balance due upon completion of the work.  He was to install the gutter right after Thanksgiving.  We gave Mr Boatright a check for $140.00 dollars.  When Thanksgiving came and went with no contact from him, we tried calling him.  He never answered the phone, nor returned our calls.  Each time we left our name & number.  We called at least 15 times.  The day of the estimate his wife came with him and she told us where she worked so we called her twice to have him call us.  She said she would tell him but couldn't make him call.  And he didn't call.  He had not cashed the check in December so we put a stop payment on our check which cost us $21.00.
    - Jo R.
  • The work was good, basically - he holds another job so his construction business is a "sideline" if you will.  It did take a while to complete the job and the weather did not help.  We are just disappointed that we are having to go to this extent to get satisfaction.  I will/cannot recommend him to anyone as long as the job remains incomplete.  He required 1/2 payment up front and the other 1/2 upon completion - so when Spring came and the vents were not done - he already had his money in full.
    - chuck l.
  • It went really good. They did a very professional job. I will hire them again in a heartbeat.
    - John D.
  • It went very good and excellent job. I will hire them again in a heartbeat.
    - John D.
  • Beautiful job. Very professional and courteous. I would definitely use this company again.
    - Dan M.
  • He did and exceptional job
    - Catherine L.
  • Contractor done good job and left everything neat
    - Kirby B.
  • Went very well. Mike was super fast and did an awesome job! Would definitely recommend him!
    - Amanda H.
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Roofing Contractors in Mcalester

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