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Basement & Foundation reviews in Lawton

  • A
    Went well, very friendly, on time.Appears to have fixed my problem.Rain storm messed up some concrete work they did, they repaired that at their 90 day job inspection.Would definitely recommend them.
    - harry a.
  • D
    I rarely write reviews on companies, but since having had a relationship with this company for nearly 20 years, i thought I could give a honest review.  We are extremely disappointed with Pippin Bro.  We understand that the cost of everything is rising, but as has been stated in other reviews, their prices have gotten to be ridiculous and the service has degraded over the years.  
    Whenever we had a problem, we called on them and even used their service agreement plan for several years.  Whatever they told us we needed, we did it.  The problem we began to encounter came when one plumber would come and suggest something to fix the problem.  We would do that and then when we had problems again, the next plumber from the same company would come and suggest that we really didn't need what was done and suggest something different for another ridiculous price.  They have always been paid in full at the time of service. So, there was no "recouping" of any funds from the last job that was apparently "not needed".  It started  to be habitual that things that had been done "were not really needed" any longer after full payment.  For us, this began to feel like a bad game.  
     We came to a point of needing our sewer line replaced from our clean out to the house for the main bathroom.  We called on a different company to do it for us because Pippin wanted over 4000.00 for the job and the other company would do the same 25 foot job for 1100.  In the process of doing the work, we discovered that the last job that cost us nearly 2000.00 with Pippin was not done according to what we were told.    I would venture to say that it is not that the "quality" of work was bad.  But it was that we had been told to get things done that were not necessary and charged for it.   Did I forget to mention that the service manager had told us in 2012 that our line was fine from the house to the main after having run a camera through to see where the problem was .  But, just a few weeks afterward one of his plumbers told us that the entire house needed to be re plumed for 10,000.00??  yeah, see what I mean??
    Anyway, We were told that   a pex water line replaced our old copper line from the main to the house with a hole having to be cut through our foundation and then the line run into the house.  Well, that was not the case.  The copper tubing was still there, attached to the pex line that fell short of actually going into the house by about 3 feet, and there was NOT in fact a hole drilled under our foundation although we were charged for all of this work that was not done.   When we discovered this, we called Pippin and asked for an explanation and was told by the secretary/dispatcher that she did not have the records....WHAT??.  
    Shortly after our call to them, we received a call back from the service manager. Meanwhile the other plumbers are standing aside, on hold until we could get this straightened out.    The service manager from Pippin tries to explain to me on the phone what work they had done in 2012.  When he finally got over to our house that day, it was a different story.  He said they did it that way because my air condenser unit was sitting right where they needed to dig and we did not want to pay the high cost at the time.  I distinctly remember that being said about the "sewer line" and not the water line.  But the still charged us for that extra 3 1/2 to 4 feet of pex line that did not exist and the hole under the foundation that did not exist either.  The other company who has successfully excavated this huge hole assures me that what they said they did was not in fact done and showed me the proof.  Pippin said they would come and fix the work the following week.  That was the 3rd week of Dec 2014.  We still have not heard from them.  We have fired them and cancelled our "service" agreement with them.  
    We are happy (so far) with the work that Andy's plumbing has done for a fraction of the cost.  My only complaint about them is that they are not very punctual and need to do a lot better in regard to that.   If they screw up, we will be writing about them too as "public service notice".....
    In regard to Pippin Brothers; keep your money unless you have some to waste.   It was very disappointing that they had no more respect for such a long business relationship with us then what it turned out to be.  Nevertheless, they have competitors and we will gladly do business with one of them than to do business with Pippin ever again.  For us this shows serious integrity issues and we will gladly put our money else where.

    - Patricia C.
  • B
    All was done well except the final part.  The topsoil was of poor quality and it could have used a little more.  He also struck a shallow gas line that had to be replaced.   He took care of that, called a plumber and didn't charge me for that.
    - joe c.
  • A
    Gold Starr came out the same day I called for an estimate at no charge. He spent about 30 minutes crawling under the foundation and inspecting the property inside and out. He later brought the estimate to my place of business and went over it in detail with me. I called and accepted his bid, we scheduled leveling for the day after closing on the home. He told me it would take approximately 2 days, for which he was spot on. His crew showed up on time and completed on time. They did a great job. I had a well known and respected Home Inspector come out and look everything over. The inspector was impressed and said everything was spot on. We will use again and refer to friends.
    - Michael P.
  • D
    I contacted two providers, first Powerlift and then Jack Long.  The guys from Powerlift came in with devices and measuring tools to measure how far off kilt my house was leaning and quoted me around $8,000 (this was back in 1995).  I then called Jack Long and he came in and eyeballed it, and saw the same thing as the Powerlift guy, but with no equipment.  He explained to me that he can use the equipment if I liked, but he has been doing this for years and he really didn't need it to figure out where the house needed the struts.  Since his diagnosis was the same as the Powerlift guy I figured he was right, and he was.  At first things were great, but a couple years after this was done, we painted the house and noticed that it was shifting again and tried to get in contact with the company, since there was a guarantee on the work.  We could not get in contact with him after several attempts.  In a couple months I forgot about it and then I would do something in the house and try to contact him again.  Again, no contact--no return phone call.  Finally my wife called as if she was having some initial work done, not a repair or fix, this time we get a call back and a visit.  When he comes back out he tells me that we have to have the foundation repaired internally by a contractor and this will probably cost about $20-$25k.  We will be getting with Powerlift and get their opinion, but I would not recommend Jack Long to anyone.
    - Kenneth L.
  • B
    We had some initial issue with them. They came out a couple different times, but in the end they got it as well as they could. They were persistent and thorough. Their price was reasonable. I would tell other people that they make sure that the job was done. They work with the people. If there is still a problem and you are not satisfied, they will work till you are satisfied.
    - Jerome W.
  • F
    This remodeling job was bad from start to finish. Tracy McNitt and Eric Stricklan were co-owners of Benchmark Builders and were not working as partners. their unprofessionalism was very evident and contradicting
    - James W.
  • A
    Excellent, aspromised
    - Michael M.
  • A
    unknown
    - Anthony A.
  • A
    He is outstanding, very honest, and does great work. He gave great solutions for on-the-spot problems and doesn’t charge additional fees for any last minute work.
    - Joel B.
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Foundation & Basement Contractors in Lawton

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