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Hvac Repair reviews in Enid

  • C
    They were professional on the phone and committing to do the job but they did not show up on the day that was scheduled for the work to be done and did not call. I called back and rescheduled. The next scheduled date was also missed and I received no phone call. It was not an emergency so it did not cause any inconvenience for us.
    - Jerry M.
  • A
    It was a weekend. These good folks were the only ones who would come out. The Tech who came out was very amicable. He did his utmost to get it fixed. It needed a fan motor, he tried all the motors he had in his truck but no joy. I did my best under a bunch of fans. To my surprise he returned before his shift next morning with a correct motor and I was all fixed up! Great Guy!
    - Kenneth R.
  • A
    Slater Mechanical was the only company that would come out. Eric, the Tech who came out, was very personable. I needed a motor but the ones he had with didn't fit. Even though their schedule was packed he worked me in the next day.
    - Kenneth R.
  • B
    The guy who Choice Warranty sent out was very professional.  He was very courteous and very respectful to my wife who had to handle the situation since I was at work.  He explained everything that he was doing while he was doing it, so that my wife could understand.  I was impressed with the customer service my wife received from this gentleman.
    - Jason S.
  • A
    I had a 16 year old system that was struggling to cool my house running nonstop during 95 plus days. Before calling Michael's I dealt with two other companies. The first one is not from Enid and I asked for him to try and put some life back in the system. After a couple of weeks of no improvement I called and asked him about replacing it and he said to call back in about a week. I called back in a week and was told the same this happened over and over 4 or 5 times until the end of the summer season of 12. March of the next year I call another company based in Enid to price a new system. He came by checked it out and told me I could just replace the A-coil but would give a price for it along with a new system within a week. After a week and a half I call and he tells me he will get the price figured in the next couple days. A week or two pass and I had a plumbing problem so I called them to see about fixing it and the repairman was sent the next day. A couple days later I go in to pay the bill and the boss tells me he hasn't forgotten about my A.C. and will get it priced pretty soon. I gave up on them and decided to call the guys with the cool purple vans.
            When calling Michael's I was told they would come by check it out and get me a price. The next day one of them comes by checks it out followed by Michael coming by one or two days later to show me my price options. He told me the system would take a couple of days to get in and they would start on it as soon as possible. I figured by as soon a possible I would still be waiting a month before they could start but I finally had someone that wanted to do business. You pay so much upfront and the rest after but I can't remember which had the higher percentage. Five or six days after talking to him he called telling me they had my system and would start on it the next day.
            The installer shows up and gets to work the next day. It took them about two and half days to remove the old and install the new with the interior unit being in the attic. Temps around the 90's in the afternoon but still being cool enough in the evening and night I was not concerned about time but wish I didn't wasted my time on the last company so it could have been done a month earlier. With the attic heat in the afternoon I don't feel they really put in full days so the install could have been cut down to 2 days but I was fine with that. I was in the attic the whole time with them watching and the heat was pretty bad. My part only involved the heat and not the work in a cramped space so only putting in around seven hours was fine by me. I believe after the second day they had it to were a could run my a.c. but had to come back the next day to complete it. By noon on the third day they were done and I was happy with service and new system.
           Since the install two years ago I have had them come back to check the system and to repair a minor duct leak on duct that was installed by an unknown installer when the house was built. With each of these calls they arrived within a couple of days and it not being serious concerns was not a problem. I was still surprised they got to it as fast as they did with it being something minor and figured it wold be a week or two before they came by.
           So now that I have the life story out there I will give some reasons for the ratings.
    OVERALL - Well by the life story you can tell.
    PRICE      - There are two thing with price that I didn't like. First they offered prices on Trane which is one of the best but also comes with a price. Maybe I could have asked about other brands and they would have priced them to get a cheaper system but I wanted one of the best so I didn't ask about cheaper options. The one I chose was the highest priced option so going cheaper than my cheapest option which would be a lower quality brand wasn't something I wanted to do. Two people I told about Michael's had other brands at a cheaper price installed so I found out they do offer brands other than Trane.
            The second part of price is I do wish they would have quoted me one or two models up from the model I chose which was their highest priced one. That may sound stupid but I believe the next model up I would have had a two stage system which would be more efficient and the price difference may have been small enough to be worth it. This isn't something I would blame Michael's for because for the most part people in Enid are cheap. Most seem to want to keep the almost dead alive which is part of the problem I had with the last companies. This is problem you will find with most business and not just heat and air in Enid, they want to do as little as possible which leads to poor quality. Poor quality is not something that you will get from Michael's.
       QUALITY -   Like I just said poor quality is not something you will get from Michael's.
       RESPONSIVENESS  -  Couldn't be faster if you ask me and the people I have referred.
       PUNCTUALITY          -    I met Michael, his three sons I believe, a non family member employee and talked to Michael's wife over the phone and all of them were very friendly. No question is to stupid to be asked and they will answer it. I have a little knowledge with heat and air from reading and asking others but sometimes like to ask just to see if it is correct or they feel the same and other times because I don't have a clue. With that being said some may not like the answer to the questions. If a question is asked they will explain it in great detail leaving nothing out. The question can have and answer that takes a couple of minutes to explain because they dumb it down as much as possible to the point a dog could understand.
       PROFESSIONALISM  -  They got my new system going in 2.5 days, had great response time with everything I have called about and everything done at top notch. With the other companies I believe I would still be waiting 2 yrs later for the phone call. It doesn't get much better than than.
      WOULD I USE THIS PROVIDER IN THE FUTURE? - Yes I have and I have referred family and friends that have had the same experience.
           On to the final part which I feel is being judged or whatever you want to call it. I have called several home repair companies in the Enid area from heat and air, remodeling and roofers. The same response from all is we will get back with you in a couple of days or a week. With jobs under $500 there is no problem getting them done but most don't do what was asked for and involves a followup of what you wanted done. I am in my early 30's but look like I am in my early 20's and I feel that some of the companies like J.A. (whoops I wasn't supposed to type that) don't think I am capable of paying to something over $500. I try to pay all of my bills with these companies before I get my bill just so I don't have to deal with remembering to pay for it later. With that I was not judged on my age by Michael's and the work was done.

    - Clint N.
  • B
    When I called Durheim, my AC had been out for a couple days and it was the mid to high 90's outside. They told me they would have someone over that afternoon. I was stoked because they was the cheapest as far as labor. So, my 2 kids and I rode out the hot day (again) inside the oven of a house, but they never showed. I called back promptly the next morning to figure out why they didn't call or show up. They informed me that they got my call mixed up and said they would be right there. They came, replaced my AC's capacitor and left. After 2 hours, the house was still not cooling off, so I called them back. They came out around an hour later and said it wasn't working because my breaker was tripped, then left again. I went outside to see why the AC still wasn't blowing like normal, nor cooling. The fan wasn't moving! I called them back a 4th time! They came out, questioned me like I was crazy, and before they even looked at the AC, said it was working. I told them "No, I called you back cuz it is just humming and the fan isn't moving." He then went to go see the unit. He then realized the fan motor was out, and that was why the breaker was tripped. He replaced the fan motor and the kids and I have been cool since. Not the best of service, but they finally got the job done and for a reasonable price.
    - Dusty V.
  • A
    Gene was always on time and followed up when he said he would, gave us a written bid with a couple of options, coordinated with an electrician to complete the job as seamlessly as possible. There's not a lot to say when there are no bumps in the road. We really appreciated his professionalism and communication, would definitely call him in the future for any heating/AC needs.
    - Katie D.
  • A
    Milt was clear and accurate in describing what was going to be done. His employees were professional and thorough. For the first time in 15 years I have an air conditioning system that actually cools the house. In addition Milt got a rebate for me for $500 once we were done. I have spent a lot of money and time with other Heat and Air companies in this area. My previous experiences were pretty awful, costly mistakes. American treated me right. They are my new heat and air guys, although I may not see them much since they've done such a good job.
    - Darla C.
  • A
    Was able to provide service on short notice and quickly diagnosed and repaired problem with air conditioner. Both Lloyd and his wife are very personable. Will definitely use again when needed.
    - barbara s.
  • B
    They seemed to do a good job. They got rid of the old unit and put a new one in. We did have an issue with the fan blade that seemed to be noisier than it should and they came back and put in a new one which was just as noisy as the one they took out but they tried anyway. They were polite and seemed to know what they were doing. They got the job done in a reasonable time. We had several bids and this is the best.
    - Brian C.
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