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Local Articles in El Reno
Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona
If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.
A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in El Reno
It is now Saturday and the contractor that was brought has now ruined all 3 units and my AC is still not fixed. I have called multiple reps and supervisors, trying to get a solution to my problem and I continue to hear a different response everytime I talk to someone with no solution. It's been a very frustrating week and the my AC units are not fixed. I was told I could get a 2nd opinion and would be charged an additional $75 if the diagnosis was the same. It's very frustrating to be treated the way I have been by AHS. I will be cancelling my services. Make sure to do research on your contractors prior to them coming out. In the past year I have had them come out for my water heater (great individual), plumbing (Bacon Plumbing, AWFUL), AC unit and my pool.
As for my pool the contractors our coming out on Monday to see if they can finally fix the issue, but with they way they have handled the repair thus far I am not impressed.
Meanwhile I was able to locate a guy - who works with 2/10 - who could come that afternoon. So I called 2/10 got approval and ask them to cancel the guy scheduled the next day (they didn't, he showed up anyway). That guy comes by that afternoon and gives same diagnosis as 1st opinion. I askk them to add m y email to her file and was told that was done . Today I was told they did not have it.
2/10 agrees to buy new fridge. Sends mom a model to look at online. Exactly how does one buy a major appliance online without seeing it???? We find it at Home Depot and drive out to look at it. She finds another model $100 cheaper and calls to ask if she can purchase the less expensive model. She is told that department's system is down and they will call her later, No call that day. This morning she waited still no call. I called for her. After transfer around a very rude rep who kept interupting anything I tried to say ask for model numbers and mother's phone number. don't you have your clients phone #? I tell her to call my mother as she has the model number. She does call her and says she has to get authorization and will call her back.
So here we sit again - 12:00 AM and no call. No fridge.
Everyone I talked to over the last 3 to 4 days has been rude and evidently the only line they know is 'I understand'. 2/10 could care less if anything at all gets done. I think they try to frustrate clients until they finally give up and pay for repairs on their own.
The vendor who said I had 'water pressure; problems called to get approval but did not tell them that a water study had been done and proved there were no pressure issues. He did not bother to look at the toilet once he learned he was not getting a $75 check. HSA denied any service.
I am now stuck with two toilets that leak rust on the floor under the tank. These two the first vendor replaced parts or bolts which evidently rusted. I am stuck with one toilet that won't stay filled and turns on to refill randomly.
When I called HSA to tell them the toilets were still running following the first vendor they told me it would be about 2 weeks before anyone could get out.
Their vendors bad mouth each other, their reps are rude and don't show any effort to expedite anything.
I am done with them.
I HAVE A $10,000 JUDGEMENT AGAINST THEM- STATE OF TN CIVIL WARRANT# 1686445 AND THEY WILL NOT RETURN MY CALLS AND WON'T PAY ME !!!!!
They seem to pay for small repairs pretty well, but when it comes to any substantial claim, they will try to decline it most of the time. When it came to my Air Conditioner where the coil began to leak and could not be repaired, they used reasons like:
1. It is pre-mature Wear and Tear - it was 8 years old.... Isn't that why you have a home warranty policy?
2. It was a pre-existing condition - I had their policy nearly 2 years before filing this claim -
3. It was not propertly maintained - I have service contracts showing regular maintenance - Try Again
4. Lastly they tried to say I had too many units for what I was paying.....I told the saleman exactly how many units I had and it was his responsibility to rate it correctly.
SO THEY NEVER EVEN SHOWED UP TO COURT BECAUSE THEY KNEW I WOULD
I HAVE HEARD FROM OTHERS THAT
IT WAS ONE OF THE WORST PURCHASES I HAVE EVER MADE. DO NOT BUY THIS PRODUCT !!!!!!!!!!!!!
MY NAME IS
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