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Septic Tank Cleaning reviews in Edmond

  • F
    VETS SEPTIC PUMPING SERVICE
    My father located it in a couple hours without any additional equipment. I called to schedule a cleaning and asked if they could apply any of the $150 we already paid to the cleaning since I was calling them back. They said they don't do that. I decided to take my business elsewhere. No incentive to use them again.
    - Craig B.
  • A
    RED DIRT SEPTIC
    Went well, I called and they made an appointment in 2 days. Didn���t have a time when they would be there, but as requested they called before they arrived. They found tank and got to work right away. Determined I needed a new t-pipe (or something) and offered to come back later that same evening to finish the job. The technician was really nice and got right to work and finished the job. Not sure if price was right or not, I didn���t shop around much but seemed fair.
    - Matthew N.
  • F
    RED DIRT SEPTIC
    Red dirt refuses to honor my 2 year maintenance agreement. When we first moved in in March of 2014 we had a heavy rain and it sunk the ground about 3 feet around the septic unit. They told me it was normal. One of their reps came out and accessed the problem and told me that they might have to re-set the unit. Several days went by and heard nothing. The owner Kevin Ruark came out and refused to fix it and I told him that the rep came out and said that you would re-set it. The rep said he never said that and called me a liar. That did not go over very well with my husband and my husband told the rep to get off our property. So I told them I will be contacting my lawyer. Kevin Ruark got in my husband's face and my husband told him to leave our property. Red dirt came back and fixed it like it should have been done. Thats all we wanted was them to fix the problem. I have never meet unprofessional people like this who say they will take care of business and don't follow through. Now they will not service my account. I have contacted DEQ to resolve this ongoing problem.
    - Lanell F.
  • F
    RED DIRT SEPTIC
    First experience with Red Dirt was exemplary 5 years ago. Service providers arrived on time, just before noon a couple weeks ago. They came to my front door after failing to find the clean out area using a map they said was provided as a result of service call 5 years earlier. I showed them where clean out is located (having lived here over 2 decades, it was easy). One of the men argued with me about the location, suggesting I Was wrong! They got to work and completed task in a little over an hour. They did not inform me when they were done and just left. I noticed they dug an area much larger than during prior service call and area appeared much more disturbed than in the past. 7-10 days later vegetation was dying in the area they worked and my husband determined a sprinkler line was not functioning. He found a yellow sheathed bundle of wires in the septic dug out area that had been cut and reburied. It took 10 days to get our regular irrigation people out on a service call . They determined the cut wires caused the malfunction in the sprinkler line. I called red dirt to provide feedback and indicated it was hard to believe the service providers did not know about the cut wires as they were quite obvious. Having failed to mention the problem to me led to a couple of week delay in discovery and repair of sprinkler issue. Vegetation suffers in 99 degree heat. The red dirt reps i spoke with assured me a manager would get the info and get back with me. I have heard nothing from them which I find inexcusable. So add $108 dollars to cost of cleanout due to sprinkler issue. I will not be using the Red Dirt Septic again.
    - DENISE F.
  • A
    RED DIRT SEPTIC

    The two gentlemen who came introduced themselves and were very cordial. They did not try to do or fix anything other than what was needed. They gave some helpful advice on keeping our septic system running properly and we felt they were very honest.



    - Linda B.
  • A
    The Septic Guys

    I did not know I had a burned up motor, however it was original motor (10 years old).

    Maintenance went as usual, motor was replaced same day, technician left to get new motor and returned in afternoon and stayed past 5pm to finish installation and testing.

    - David L.
  • F
    Foster Septic Tank Cleaning
    Donnie had cleaned out my septic tank in July 2013 and came back in November to diagnose an area within the lateral line drain field that was staying wet.   During his inspection a water line was broken as the result of probing to find the laterals, and after a couple of trips to Lowes for PVC connectors they got the line repaired.  He then told me of my options to remedy the problematic wet area in my yard, one of which was cleaning out the laterals which appeared to be full of roots.  He warned that this process isn't always successful as the laterals may be collapsed and non functional, yet the customer is responsible for payment even if it doesn't resolve the problem.   I appreciated his honesty on this issue.    I considered my options for a few months and decided to go ahead and have the laterals cleaned.
    I called Fosters back in February 2014 and we scheduled a date to go ahead and clean the laterals.   After a postponement due to weather, Donnie (Watts?) and another worker came out on March 12.    They worked most of the day, and after cleaning out the laterals, they proceeded to repair water lines they had broken in the same area they had repaired back in November.  When finished with the job, Donnie commented that the clean out had gone well and he felt that I might get 2 more years out of the system.  What a shock!   I had no idea prior to that moment that the system would be expected to fail and have to be replaced so quickly.   This makes me wonder about some of the techniques I had observed and questioned while they were cleaning out the lines such as the fact that they had cut out a 4" section of each lateral near the terminal end to route out the lateral and then simply laid the 4" piece back on the dirt in the ditch from whence it had been cut, and made no connection between it and adjacent sections.   They simply covered it with a piece of tar paper before backfilling the hole with dirt.   When I questioned Donnie about it, he said it was the way their company had always done it.  I guess if you expect it to only last up to two years, that may be sufficient, and that may be the way other companies do it.  But it doesn't seem like you are expecting a long term solution to roots, etc in the lines with this technique.  
    Then Donnie said I shouldn't run the sprinkler system for several days because the drain field was pretty wet and needed to dry out.   They did not test the sprinkler system to make sure it was working okay.   I spent the next day raking down the ruts left in my yard by the bobcat they had used and brought in dirt to level the areas where they had dug.   A couple of days later I scattered new fescue grass seeds as it was quite likely to rain that day (and it did rain a little).  The next day I was ready to start running the sprinkler system in the area where the work had been done 2-3 times per day for a few minutes as the seeds will die if allowed to dry out.   HOWEVER, when I turned on that zone of the sprinkler system, it did not work and I could see water bubbling out of the ground near one of the holes they had dug.   I called Fosters and asked that Donnie call me, explaining the problem and asking that he return soon to repair the line as I had to keep the seeds moist.   When I didn't hear from him, I called again the next day, and again the following day, and again...    He finally called me back a full week after I had first called.  He advised me that he had talked to his dad (the owner of Fosters?) who told him he is prohibited by the Department of Environmental Quality (DEQ) from repairing a water line within 10' of a lateral line.   Hmmmm, why were they able to repair the very same line in November?   Why was I not informed of this DEQ rule at an earlier date prior to the job?   Why did he wait an entire week to get back with me?   
     I called a sprinkler system company and he came out to repair the water line.   He dug up the line and it was super obvious that Donnie had to be aware that that pipe was broken when he did the job ? the pipe was completely broken in half and the two ends were about 18" apart.   One end had been pulled up almost to the surface and laterally away from the other.   There is no way Donnie could have been unaware of the situation.   The sprinkler specialist repaired the line and we tested that zone to be sure it was working.   Well guess what, it still had no pressure.    We walked around and found another place where water was bubbling out of the ground.   This site was the same place where lines were broken in November when they came out for an assessment  AND where Donnie and the other worker were lying on the ground supposedly repairing a break after cleaning out the lateral lines.   The sprinkler specialist dug down to the pipe and found that the two ends Donnie had been working on did not even meet ? there was a gap between the two pipes.   
    Now, if it is Foster's policy to not fix breaks, that should have been pointed out prior to doing the job, especially since they had repaired pipes on a previous trip in November, which to me indicated that if lines were broken during the clean out job, they would be repaired.   And Donnie had asked me to turn off the breaker to the water wells so they could fix the breaks in the line, and he and the other worker had  laid on the ground for a good long time on that March12 afternoon pretending to fix the break.   it was highly unethical for him to lead me to believe that repairs had been made and advise that I should wait a few days to run the sprinkler system  so the ground could dry out,.  Since he obviously was knowingly leaving me with broken water lines, he could have at least told me about the breaks and marked where the breaks were so repairs could be made in a more timely  and less costly manner.   I certainly wouldn't have done the work on leveling and smoothing out the ruts and holes or wasted $50 worth of seeds by putting them out before I had a working sprinkler system.
    This deceit is overwhelming evidence of a lack of ethics.
    - Donna Z.
  • A
    VETS SEPTIC PUMPING SERVICE
    We called on Friday afternoon at around 3:30 p.m., once we realized our septic tank was full. Several other companies were unable or unwilling to come until Monday. Vets Septic Service told us they had a truck nearby and would call us with an estimated arrival time, once he had finished the current job. Lisa, from the office, called us periodically to keep us informed of his progress, and when we should expect him to get to our house. The truck arrived within a couple of hours of our first call. Joe, the tech, was professional and courteous and had everything taken care of in short order. This company came highly recommended by another septic company who was unable to come. They told us the people at Vets were and quot;good people.and quot; We heartily agree and would recommend them to others.
    - Joey S.
  • A
    VETS SEPTIC PUMPING SERVICE
    We were in the midst of a building project and suddenly needed to have this service provided while the tank was uncovered. I called several companies, but none could come on such short notice. I was very happy to be able to get this company and they came, did their work very well, and were pleasant people to work with. I will use them the next time.
    - Peggy B.
  • B
    RED DIRT SEPTIC
    Most times (every 6 months) they do a great job servicing my areobic (sp?) system. There was a couple of times when I felt the tech really was uncertain of what they were doing, one time he a tech said I needed my system pumped when I had that done recently. I called and Red Dirt sent someone else out to check and found that was not the case (I already knew it was not so).
    Other than that I feel they are a good company to do business with.
    My only suggestion is that Red Dirt should provide the enzyme packs for the monthly treatment with customers that maintain an annual contract.
    - Mark L.
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Septic Tank Services in Edmond

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