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Exterior Contractor reviews in Cleveland

  • F

    Called the owner to schedule an appointment for an estimate. He took my information (address, city, and phone #) then he ask the best date to schedule an appointment for an estimate. I told him I would look at my calendar and get back with him. So I scheduled a day of vacation and called him back. I told him I would be off work on May 29th. The owner said okay and we scheduled the appointment for 1:00 in the afternoon.

    The 29th rolled around and the owner called me at around 11:15 am and ask if we were still on for our appointment. I said yes and he then ask if we could move the appointment up. I said yes, since I was home already, because I had taken a day of vacation. He asked if he could come in 30 minutes and I said lets make it 12 noon, he says okay. A few minutes later the owner calls and says Tulsa Renew will not be able to do the work because my house is out of their service area. He says they don't service the Cleveland area. He said he did not realize I was in Cleveland, even though he is the one I scheduled the appointment with. At this point I am in shock and wishing I could reach through the phone and choke this guy. I told him I had taken a day of vacation, and he replies "oh really". He does apologize several times but it is too late for that.

    This should have been discovered when we set-up the appointment. I told the owner specifically where I lived and what town it was in. At no point did he ever say we do not service the Cleveland area. This is a major oversight the part of the Tulsa Renew owner and if this type of major oversight is done on something so simple I would be very afraid of using them to work my home.

    - Keaten K.
  • A
      The two employees were very professional. They cleaned all the wood with a water pressure machine. Cleaned and caulked all the cracks in the wood. Painted all the wood around the house and patio. They cleaned up everything after each days work.
    - Omar J.
  • C
    Initial service and results were good but exterior painting began to chip and peel away in areas.  I called, emailed, and exchanged text messages with the office manager and the owner (Roger Nunley Jr.) for over 60 days trying to get the issues resolved.  I was "promised" that Nunley Custom Painting would "schedule me next week," which, of course never happened.
    I suspect inadequate prep work of existing surfaces led to the peeling issues.
    Buyer beware:  Nunley Custom Paint accepts $24,000 jobs but doesn't make repairing deficient work a priority.  Look elsewhere when you need painting services.
    - Kathi B.
  • A
    We are very impressed with the guy.  He responded very well.  One of the best things is that we don't pay him until the work is done.  He seems very professional.  Both, he and his partner communicate very well.  They seemed to know what they are doing.  They made some suggestions here and there.  So far the work they had done, we are very impressed with them.
    - Peggy D.
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Home Exterior Specialists in Cleveland

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