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Countertop Installation reviews in Broken Arrow

  • A
    Tile By Tony Inc
    Tony's crew did a great job building new kitchen cabinets and running a vent pipe to my basement, also some bathroom reno. This wasn't a large job, but Tony gave it his full attention. The people he sent out were very professional. The basement vent placement was tricky and it works well. The cabinets look great and the job was done in a timely fashion. I highly recommend Tony.
    - Gayle W.
  • C
    CounterTop Solutions Inc
    Very discouraging encounter with CTS. The Owner Greg Strange did the quote and really sold us on using them. They were the most expensive of the three quotes we requested but we went with them in spite of the price because Greg was so professional and convincing and we thought "you get what you pay for". Well we learned that Greg's professionalism was mostly an act - telling suckers like us what we wanted to hear. We scheduled a date and were told it would take two days to do the countertops, sink, and backsplash; the lights would be done later. Two weeks after they started we were still trying to get them to complete the work on the backsplash. It was never actually 100% completed (they never finished the Caulking) but I finally just paid them to end the drama. While waiting on the backsplash to be completed they started the lights which were NOT what I expected. After a week Greg did agree to remove the lights and did not charge me for that work but you can imagine how excited I was to have that mess in my kitchen for a week. Bottom line is they do good Granite and plumbing work but I would NOT let them do tile work unless you have weeks of time to get it done, don't mind cleaning up after them, and have someone at your house all the time to accommodate them as they do not keep their appointments - Oh and you want to pay a premium. I gave them C because they are NOT dishonest - they did not steal my money they just wasted weeks of my and my wife's time, missed several appointments are difficult to contact by phone and are really just ambivalent about finishing a job. DO NOT pay them until you are 100% sure they are done. I had to stop payment on my final payment to get them to come finish my project (which was never really finished). On the positive side their Granite installers and team were solid.
    - Thomas P.
  • A
    TSG Renovations
    We were so happy with our kitchen renovation 3 years ago that we hired TSG this October to redo our master bath. Both renovation required moving walls, new cabinets, floors, countertops & ceilings. James came by everyday to inspect & make sure of the progress. Our downtime was minimal and I can���t say enough about the beautiful results. They made our old & tired look new & inviting. I give them a 10!!!
    - Deborah L.
  • A
    Forged by Creation
    They showed up promptly the morning I requested. When I asked what they are doing, they professionally walked me through why cleaning and resealing my counter-tops is good. My counter-tops haven't been this clean since we moved in last summer! They also took a lot of care in sealing and polishing them. Will use them again!
    - keith h.
  • A
    Forged by Creation
    Provider was professional, courteous, and knowledgeable. Great experience. We had lots of questions and he was able to answer all of them and still be patient. Our counter tops and granite sink are amazing.
    - A W.
  • A
    Joy Marble & Tile
    I would like to thank Michael, Lesley, Thomas and Beto...They did what they said they would do in the time they said they would do it. ��It was fairly painless and they were very neat and considerate of our home and our time.
    As with most things, detailed planning and getting everything (every last detail) on paper (in your contract) and materials ordered in a timely manner is the key to a smooth job. ��
    Understand that they are NOT a design service. ��They can offer suggestions, but if you are looking for interior design service, you need to seek out that service. ��
    I was having trouble deciding on all the tile. ��Lesley suggested that I go to their tile supplier, Emser Tile. ��It made all the difference to have Chris at Emser put the tile look together for me. ��The key to tile selection rests on having your vanity cabinet and granite selections already made and bringing those samples with you. ��It makes it much easier to put the tile selections into the mix.
    They do not do their own cabinet work. ��You will be referred to Premium Cabinets to make your cabinet selections. ��You will need to pay them separately. ��Joy Marble will pick up and install the cabinets. ��Premium Cabinets has lots of selections and they are very helpful and interested in helping you achieve your look.
    The only glitch, if you can call it that, was in our shower. ��We had originally discussed having a large two-tier niche put into the largest wall of our shower. ��When Tom and his crew got into the shower work, it dawned on him that that shower wall is actually on an exterior wall, and if you pull out the installation and put in the niche, there is a high probability that in the winter, your soaps and shampoos are going to freeze in there, not to mention how cold your shower will be.
    We also needed some minor electrical work and some basic plumbing work done with this job. ��Joy Marble supplied the sub contractors for that. ��All were extremely professional and their work was good.
    I would hire them again, and as soon as I save up some more pennies, I may have them come redo my powder room. ��It was a pleasure to work with them.
    - Maureen M.
  • B
    TSG Renovations
    They overbook and get in to too much of a hurry...or they're sloppy and don't care(not sure)?
    CONS:
    I don't know where to begin.  It was one bad experience after another.  James, owner and forman, seemed to be too distracted with other  jobs and did not communicate with his hired help what we wanted/contracted for.  He was mostly friendly when i had concerns but grew uncaring as time proceeded.  His tile crew constantly did things the easiest, quickest and cheapest way, even though we were paying for top notch service and installation.   i'd have to tell James at the end of every day all the things that were either done incorrectly or completely overlooked and not done at all! From not removing the mold in the wall in the bedroom to not installing a niche in our bathtub wall!
    That's just for starters.  The hispanic crew, that didn't seem to speak english, stained our carpet by tracking the ceramic dust, from the cuts made right outside the front door, through our carpet.  In James defense he did attempt to clean it but the same crew came in the next day and did it again!  They did not seem to care whatsoever!  They also left our water hose out every day with the water on and leaving a giant mud puddle mess in the front yard.  In fact, they were in such a hurry to get to their next job the tile installer dropped a tile and chipped our brand new tub the size of a quarter!  If that wasn't bad enough the guy that reglazed the tub made our tub look like an orange peel paint job!  
    My wife literally was so upset a couple times it brought her to tears!  When the crew had to tear out a portion of the tile they'd already installed, after being told by james they need to install a niche(waaaay too late I add), they put it in semi-crooked and installed the backing mosaic a complete 90* turn(north & south) the opposite direction as the mosaic on the wall(east & west).   It was an absolute joke and he called those guy his "good tile installing crew"! It makes me mad just thinking about it!   The crew seemed to be upset with us when it was James fault for not telling them to install a niche before hand.  It was after that the carpet stains came...you draw your own conclusions.  I told james it seemed like they were doing it on purpose!
    That same crew also had thrown all their heavy metal tools, like hammers, drills and screwdrivers carelessly on our very large marble double sink counter top.  CARELESS!  How is that your "GOOD TILE CREW!"  Maybe good because they get the job done fast so they can go on and make you more money?
    I tried to explain our concerns with James but it seemed to fall on deaf ears more times than not.   For instance...someone cut 2 gashes into our front patio concrete with a power saw cuz they didn't want to get out a table(?) and which was never fixed!  His excuse was "this has never happened" and "everything that could've gone wrong with a job, has"!   I just said "it's too bad it all happened to be ours"!   He treated me as though he was tired of me complaining when in fact I was tired of having to complain!
    He wasn't shy to take our money though!   No discounts for all of our troubles & stress, chipped orange-peel painted tub and day after day problems!  Heck, he never even inspected the final job!   He just texted me and in that moment I just really realized he just couldn't have cared any less and i mailed the final payment to them.  
    I sent an email to his wife/secretary about my concerns and never heard from her either.  This money was hard earned money that took years of saving and it seemed like every step of the way our money just wasn't as good as his other customers(jobs). 
    They were obviously overbooked and should'be told us from the start!
    PROS:  
    It does look nice, overall but should've never been this frustrating. James and his wife are very friendly.
    Their electrician, the crew that removed the mold & installed a boarder around our very large bathroom mirror and the gentleman that retextured the bedroom wall & removed the popcorn from our bathroom ceiling were all very friendly, professional and did a great job.
    - Sarah F.
  • A
    TSG Renovations
    The "worked me in" in between jobs but they kept to their schedule and were bang on with price. The work was top notch. I have referred my daughter to them for her bathroom. They were just wonderful to work with.
    - mary f.
  • A
    Joy Marble & Tile

    It went well, they started on Monday and finished everything except the glass shower door and panel as it takes a couple weeks for it to be fabricated.  From the experience we had, we have no doubt that the glass will be what we wanted and will be installed professionally.  The reason we have to wait is because they take measurements from the finished product rather than estimate and have to do it over. 

    I had the privilege to get to know Michael and his crew members and found them to be what I would want in a group of men who serve the customer.  Dave and Donnie did the demolition and construction of the shower.  Tim did the plumbing and also asked if we needed the outside faucet replaced as it was right there and a great time to replace a 20+ year old faucet.  That needed to be done and so it was replaced.  Apparently, they were very busy and on Friday, Michael and his helper came and installed the granite vanity top.  Everything was explained and suggestions were given when my wife and I couldn't decide what would be best.  Their suggestions were very informative and helpful.  The results were phenomenal in our experience.  We got a better product and more  for our money than from other businesses we had requested to give estimates.

    - Don C.
  • A
    All Stone Granite
    Staff was very helpful during the process of choosing the granite.  The person who measured the kitchen counters was quite thorough.  The men who brought the granite and installed it were friendly, and worked quickly.  They cleaned up the mess after installation.  The countertops look fantastic!   I would definitely use them again.
    - Cynthia D.
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Countertop Kitchen Installers in Broken Arrow

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