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Tile Installation reviews in Bixby

  • A
    Homeguard Construction Inc
    My husband is quadripoligic and had very specific requirements. Homeguard designed and built a bathroom that was in compliance with ADA standards. Not only does it function well, but is also beautiful. I would highly recommend Homeguard and Tony Stewart.
    - Barbara l.
  • A
    Joy Marble & Tile
    They came as scheduled. Completed the work on schedule and as quoted. They kept the area clean and orderly and cleaned up the area each day when they left. They were very professional and I would definitely use them on any tile work I have in the future.
    - jack g.
  • F
    Victory Stoneworks LLC
    Ginger Victory
    Victory Stoneworks
    Tulsa, Oklahoma
     
    When I visited their office the first time all the displays
    were perfect. No cracks in the counter tops no gaps or bad ends on the pencils
    and no backsplash tiles that were cracked or missing large sections at the
    corners.  The mortar was nicely installed
    between the backsplash and counter tops. Ginger and Jeremy were friendly and
    helpful
    They came out to my house did measurements quoted me a price
    which I agreed to. They told me it would take two days. One day to set the
    counter tops and one day to set the backsplash. Also said it would be three
    weeks before you could start. No problem.
     
    On the first day their people were supposed to be there
    first thing in the morning but finally showed up around 1 pm and stayed until
    round 10 pm. They unhooked all my plumbing for the counter tops in both
    bathrooms and kitchens. For some reason the plumber couldn't make it and since
    I did not have any shut off valves for one of the bathrooms we had to leave the
    water turned off all night until late the next day when he showed up. I had
    previously purchased shut for valves for him to install although they were the
    wrong size. Had he been there when he was supposed to be I could have run over
    to Lowe's and bought the right valves. I had to stay somewhere else that night.
    Now when their people left the first day they took the water
    lines for the faucets with them. These were good lines and not the old cheap
    ones. I also found my new sink faucet lying in the driveway. The faucet skirt
    was damaged as was the lift rod Also the next day the plumber couldn't find
    most of the plumbing pipes for under the sinks.
    The plumber showed up late the next after noon. He stayed
    until almost 10 pm. He didn't have any supplies and no car. He didn't have any
    transportation and had his son deliver him and pick him up. I had to loan him
    my truck so he could go to Lowe's to get the supplies he needed. I paid for
    those supplies as well as for two new shut off vales and I paid him $100.00 to
    install the shut off valves.
     
    When he left I noticed the plumbing under the small bathroom
    was poorly installed and it was due to the fact he had cut one of the pipes too
    short.  Also the water line was leaking
    and he had not installed the new mechanical drain control mechanism. He had
    just installed the old piece the stopper inserts into in my new sink. It looked
    tacky. I couldn't get the drain control to work in the hall bathroom it was
    stuck and due to the one inch clearance between the lift rod handle and the back
    splash I couldn't get a grip in the handle. I fixed the water line so as to not
    damage the cabinet shelf.
     
    When I was putting a sealer on my tile in the small bathroom
    I noticed one tile was cracked and one tile had been installed with a large
    piece of the corner missing. Since there was a lot of extra tile why didn't
    these tiles get replaced at the time they were being installed? Where the
    pencils come together on the north side they are not precise and look like
    something I would have done. Not something a professional tile person would
    have done. Also the mortar has cracked where the back splash meets the counter
    top.
     
    Again in the hall bathroom I have the same problem with the
    pencil trim and the cracked mortar.
    Since all this has started I have inspection ten homes with
    granite counter tops in the bathrooms and kitchen. All the counter tops extend
    one and one half inches beyond the cabinets and only in one did I find cracked
    mortar between the backsplash and counter top.
     
    My hall bathroom extends 3/16th of an inch not one and a
    half inches.  Even if we take into
    consideration that a ¾ inch skirt was added it still should extend ¾ of an
    inch. Everyone wants to blame the cabinets. Proper measurements should have
    been taken to take into account any issues like that and the skirt addition and
    adjustments should have been made. They had to leave a gap between the wall and
    the north skirt in order to meet the front skirt. This is after they had to
    come back out the second time to fix an even worse problem from the first time.
    I won't even go into the issue of the wood used to construct the counter top
    extension.
     
    The crack in the kitchen counter was unacceptable and they finally
    did replace that counter. However they damaged the newly painted wall, knocked
    two pieces of tile loose, shorted one pencil so that now it has to be replaced,
    knocked one pencil loose, left a large gap under one piece of back splash, did
    not seal around the back splash where it meets the counter top and left my cook
    top disconnected.  They left my kitchen
    floor covered with mortar from the first installation.  When they took the counter top off they
    damaged my sink. I saw it when they were putting it back on. They overheated it
    when they were softening the glue for the counter top. There is a large area of
    the black coating missing which probably was the result of the blow torch being
    used in a tight area between the wall and the back of the sink. This voids any
    warranty that comes with this sink. The one pencil they knocked loose has since
    come off.
     
    They said they though the crack was caused by the tile
    people putting the tile box on top of the countertop.  If that was true then that means the counter
    top was not properly supported at the west end. That would be the counter top
    installers fault if he left a gap because even if the tile people didn't break
    it then later on I would probably have set something heavy there which would
    have broken it.
     
    When I think about it I think it was broken during cutting.
    The reason I think this is that the inside lip that the sink cut out was rough
    where the crack was for about two inches and the underside of the counter top
    had a heavy rough area where the crack ended. This would indicate the crack had
    been repaired at the shop hoping it would hold.
     
    Another thing is that my kitchen was left in a mess. There
    was residue for where they ground down the counter top all over my appliances
    and counters and the kitchen floor still has mortar all over it. Nothing was
    cleaned up. I don't recall when we talked them saying my job would be left in a
    mess and that it was my responsibility to clean up after you contractors. When
    I questioned them about it they told me the installers always left a mess but
    the people who installed the back splash normally cleaned it up. Well that
    didn't' happen.
     
    Ginger sent me an email and  inferred that they went beyond and above what
    was required because they had  paid for
    new materials, paid people to came back to repair their mistakes and paid a
    plumber to come out to repair a sloppy plumbing job performed by another
    plumber they had hired. And that they had every intention to their tile people
    out whenever they had some spare time.
     
    I entered into an agreement with them to install my
    countertops in a timely manner not when ever they had spare time. They gave me
    a time line of two days when I signed my agreement and I paid them 60% of the
    cost up front. It is going on two months and the job is still not finished. I
    don't recall any agreement where the work would be done as they have extra time
    to do it or that I would have a cracked or damaged counter top.
     
    Once it cracked they told me that that happens often around
    the sink area. There was no mention of this when we were putting together an
    agreement.
     
    They said they have other deadlines to meet so and as soon
    as those dead lines are finished they would work on my project, what about my dead
    line? Oh I forgot I paid them in full so now anything that needs to be finished
    here will have to wait until they get time.
     
    We had talked about adding four inches as Ginger had
    suggested to the replacement kitchen counter top which they agreed to do it. I
    even told them I would pay for the extra length. I had asked that them bring
    about 15 pieces of the pencils trim which I would pay for those as well.  Now they tell me the only slab they could
    find was too short and that someone would bring the pencils at some time in the
    future. I find it hard to believe with all the suppliers you deal with they
    only had short slabs, really I do.
     
    When I complained about all of this the first time Ginger
    scheduled Jeremy to come out later that day. I waited around and he didn't show
    up. At 7 pm Ginger called to tell me he couldn't make it. 7 pm? But he would be
    down the first thing the next morning so I had to cancel an inspection and give
    it to another inspector (Lost $395.00). Jeremy never showed.
     
    Finally both of them came down late the next night. Another
    inconvenience on my part. I have things I do at night and don't spend a lot of
    time around here so to have to stay and wait on someone is not something I look
    forward to doing.
     
    They think I'm unhappy and don't understand why because in
    their mind they fell they went above and beyond to make sure they problems were
    corrected. Guess what? The problems have not been corrected.
     
    I called Ginger after the second installation of the kitchen
    counters too ask when I could expect the tile people to show up. She was on another
    line and told me to hold. I could hear her talking four minutes then I heard
    her hang up and start talking to people in the office. I stayed on the line
    another four minutes then hung up. That's when I decided enough was enough and
    emailed them that I was finished and I would have someone else finish up what
    they hadn't.
     
    Their response was say oh well we tried. That is a problem
    because I didn't pay for them to try I paid for them to do a professional job
    and for a custom kitchen and bathrooms in a timely manner (Two days).
     
    I have noticed that every time I have an issue they have a
    quick explanation as to why it is the way it is.  Monkey Muffins!


    - Charles C.
  • A
    Tile By Tony Inc
    Tony's crew took the fireplace apart piece by piece, cleaned off the old grout, replaced the sheetrock with plywood for the backing, placed brick ties on the plywood, secured the cast stone to the brick ties, and regrouted with matching grout.  The work was completed wonderfully, the fireplace is extremely secure, and the finished fireplace looks great and much better than it looked before!
    The shower in the master bath was completed in September 2013.  Tony knew exactly how a shower needed to be installed so that there would never be an issue with mold behind the tile if the grout ever separated.  He installed Schluter Kerdi membrane, cement board, and while tearing out the old tile used an air scrubber machine to contain dust and allergens.  All floors and cabinets were covered during the process as well.  The finished shower is beautiful, his crew was was very professional and courteous, and Tony is extremely easy to work with and will address any issues you have to make sure the work is done to your satisfaction.  We couldn't be happier with everything Tony has done for us!
    - Laurie G.
  • A
    CARPET DIRECT LTD
    We had a cold water slab leak that required replacing the carpet in our 15 year old home. We decided that it was a great time to get the rest of the flooring replaced throughout the house. We called Carpet Direct from a recommendation from the company that handled the water damage remediation. We installed carpet and ceramic tile. The installers were efficeint and friendly. they were able to get the work done within my time frame with no complications.
    - Linda U.
  • A
    Tulsa Ceramics
    Great response from them and then they worked with our schedule. Only negative was on the day of the service they came about 2 hours late due to scheduling issue. But the service was well worth the wait.
    - Gary B.
  • A
    Tulsa Ceramics
    This was a very pleasant experience from start to finish.  It was originally going to just be new tile around the tub but after seeing how affordable his prices were we decided to go ahead and turn the tub area into a full stand up shower.  The work was so beautiful and the quality was amazing.  Not many shower installers put the extra water barrier on top of the shower pan like tulsa ceramics does.  Paul explained to me that this was to cut down on the mold and mildew in the grout.  I was very impressed with the professionalism and can do attitude of the entire crew.
    - Nancy D.
  • A
    House Of Color Painting
    We were happy. We had them come out to do a little bit of work on the outside but as it went along they were telling us what they did. We asked if they did this and that and we kept adding on things for them to do. The price was reasonable. They had a couple working and sometimes there were three or four working. We spent $8,000-$10,000. The price was reasonable for what we had them do. They do more than painting, but that is their specialty. We would recommend them. Their price was cheaper than most. We live out of town and sometimes they would call to say they had to finish a job and they wouldn't come until 11 but they always called.
    - Bruce A.
  • A
    Unique Renovations
    Great. Josh did a good job at a fair price. It turned out exactly like i envisioned.
    - Mary d.
  • A
    Joy Marble & Tile
    Great job. They were always on time and I always felt like they took my jobs seriously.
    - Nancy K.
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