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Locksmith reviews in Xenia

  • F
    Xenia Glass & Lock
    ON 3/20/2018 I HAD CAR TOWED TO XENIA GLASS & LOCK TO CUT AND PROGRAM NEW KEY FOR MY MERCURY COUGAR. THEY CALLED ME TO PICK UP CAR ON 3/21/2018. AFTER THEY PROGRAMMED KEY, THE CAR WOULD NOT START. THE CAR RAN FINE BEFORE KEY REPLACEMENT. BRIAN SAID THAT ���SOMETHING ELSE WAS WRONG WITH MY CAR BECAUSE HE IS A PROFESSIONAL - HE HAD BEEN DOING THIS FOR 18 YEARS.��� ON 3/22/2018 I HAD THE CAR TOWED TO SELECT AUTO REPAIR AND HAD A DIAGNOSTIC RUN. RODNEY INFORMED ME THAT IT WAS THE ���PATS��� (PASSIVE ANTI-THEFT SYSTEM) CODES AND SAID IT WAS A KEY RELATED ISSUE AND THAT IT COULD POSSIBLY BE BECAUSE THEY USED AN AFTERMARKET UNAPPROVED UNOFFICIAL KEY. AFTER CONTACTING XENIA GLASS AND INFORMING BRIAN OF THE DIAGNOSTIC, BRIAN WENT TO SELECT AUTO AND GOT INTO A DISPUTE WITH RODNEY FROM SELECT AUTO REGARDING THE DIAGNOSIS. RODNEY THEN CALLED ME AND TOLD ME TO ���GET MY CAR OFF OF HIS LOT IMMEDIATELY OR HE WOULD HAVE IT IMPOUNDED BECAUSE BRIAN CAME THERE AND STARTED AN ARGUMENT WITH HIM AND HE DID NOT WANT TO GET INVOLVED.��� ON 3/23/2018 I HAD CAR TOWED BACK TO XENIA GLASS AND ASKED BRIAN TO CUT AND PROGRAM NEW KEY. ON 3/27/2018 BRIAN CUT AND PROGRAMMED SECOND KEY AND THE CAR STILL WOULD NOT START. ON 3/28/2018 I HAD CAR TOWED TO GERMAIN FORD EXPLAINED ISSUES AND THEY STATED THAT THE CAR MUST HAVE OFFICIAL FORD APPROVED AND PROGRAMMED KEYS TO WORK. I HAD THEM ORDER NEW APPROVED KEYS TO CUT AND PROGRAM. GERMAIN FORD ATTEMPTED TO PROGRAM WITH THE APPROVED KEYS AND SOFTWARE, HOWEVER THE CAR STILL WOULD NOT START. THEY RAN SEVERAL DIAGNOSTICS AND DETERMINED THE SAME AS SELECT AUTO REPAIR ��� IT WAS THE PATS MODULE AND A KEY PROGRAMMING ISSUE. SHAWN CALDWELL FROM GERMAIN FORD INFORMED ME THAT IT IS HIS AND THE TECHNICIAN���S OPINION THAT THE DAMAGE OCCURRED BECAUSE XENIA GLASS PROGRAMED AN UNAPPROVED AND UNOFFICIAL AFTERMARKET KEY WITHOUT OFFICIAL FORD PROGRAMMING SOFTWARE WHICH CORRUPTED THE PATS MODULE. I ASKED THEM TO REPLACE THE PATS MODULE. THEY WERE UNABLE TO LOCATE THE PART AS FORD CONSIDERS THIS PART OBSOLETE DUE TO IT BEING A 2002 MODEL. THE CAR CANNOT BE REPAIRED AND IS CONSIDERED TOTALED AS THE COST TO REPAIR VEHICLE IS MORE THAN VALUE OF CAR. I SPOKE WITH JOHN MARSDEN WITH XENIA GLASS AND WHILE ON THE PHONE HE PUT ME ON BRIEF HOLD AND SPOKE WITH BRIAN. JOHN CAME BACK TO THE PHONE AND SAID TO GET THE DOCUMENTATION FROM GERMAIN FORD AND XENIA GLASS WOULD FILE INSURANCE CLAIM. AFTER I RECEIVED THE DOCUMENTATION I CONTACTED XENIA GLASS AND FORWARDED THE INVOICE FROM GERMAIN FORD TO GET CLAIM GOING. ERIC HOLSTON CALLED ME BACK AND GOT VERY RUDE ACCUSING ME OF JUST TRING TO GET A NEW CAR AND SAID THEY WERE NOT GOING TO PAY FOR DAMAGES. I TOLD ERIC I WAS NOT GOING TO ARGUE WITH HIM THAT WE WOULD LET THE INSURANCE HANDLE IT. ERIC REFUSED TO FILE CLAIM AND REFUSED TO GIVE ME THEIR INSURANCE OR BOND INFORMATION. AS OF THIS POINT THE INCIDENTAL CHARGES RESULTING ARE $697.85 AND STILL NO VEHICLE: $ 56.58 ��� XENIA GLASS & LOCK - CUT AND PROGRAM NEW KEY $130.00 ��� SELECT AUTO ��� TOW AND DIAGNOSTIC ($45.00 TOW + $85.00 DIAGNOSTIC) $155.00 ��� JOHNSON���S TOWING (3 TOWS) $356.27 ��� GERMAIN FORD (INVOICE ATTACHED) THE KBB AVERAGE PRIVATE PARTY VALUE IN GOOD CONDITION WITH CORRECT MILEAGE OF MY VEHICLE IS $2,248.00. ESTIMATED TOTAL DAMAGES AT THIS POINT ARE $2945.85. PLUS, TRANPORTATION EXPENSES FOR WORK DUE TO LOSS OF VEHICLE. AS I TOLD THEM, THE CAR RAN BEFORE KEY WAS REPLACED. THE DAMAGE TO MY VEHICLE IS A DIRECT RESULT OF PROGRAMMING AN UNAPPROVED AND UNOFFICIAL AFTERMARKET KEY WITH UNAPPROVED UNOFFICIAL PROGRAMING SOFTWARE. THE DAMAGED PART IS A CORRUPT ���PATS��� (PASSIVE ANTI-THEFT SYSTEM) MODULE. I WOULD LIKE TO FILE AN INSURANCE CLAIM WITH THEIR BUSINESS INSURANCE.
    - BRENT W.
  • A
    PRESTIGE Lock & Key
    My husband and I closed on a new property and wanted the locks re-keyed, Were only going to be in the area for the weekend. We communicated with Prestige Locksmith via e-mail. Barry was very accommodating, as we weren't completely sure what time we would be at the new home to have the work completed. Barry waited for us to arrive. He went straight to work, and completed the job in an hour. His prices were reasonable as well. While he was there he even helped us unload one very heavy item from our truck. I would definitely use him again and recommend him to my friends.
    - Wm S.
  • A
    SOUTH SIDE LOCK & KEY LLC
    Kevin came out quickly and inspected our 25 year old locks (6), most of which were all different keys and most of them lost over the years. Kevin suggested the fixes which minimized the cost (re-keying still good locks and replacing bad locks with matching styles.  Rather than charging me loads for the key-less lock he said I could save money buying it myself (saved $150 buying on-line after his suggestion).  On install day he came out on time, did the job well in short order.  Didn't charge me for work included in the estimate which as it turned out didn't need to be done.  Very honest.  Friendly and professional and would hire again in a heartbeat.
    - Thomas B.
  • A
    Xenia Glass & Lock
    unknown
    - Bradley M.
  • A
    BOB'S 24 HOUR MOBILE LOCKSMITH
    unknown
    - William S.
  • A
    Xenia Glass & Lock
    They did great, like these guys !!
    - Deat L.
  • A
    Xenia Glass & Lock
    I have used these guys for multiple key services. Great personality and reasonable pricing. Good to go.
    - Daniel H.
  • A
    GENERAL SAFE & LOCK CO
    unknown
    - Jane O.
  • A
    Xenia Glass & Lock
    Timely, professional and reasonably priced
    - Mickey S.
  • A
    Xenia Glass & Lock
    We are pleased with them. They are all business and re-keyed the locks. We keep on using him.
    - Cindy P.
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Locksmiths in Xenia

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