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Flooring reviews in Xenia

  • C
    The owner came out to the house he was very polite and even rescheduled when I got stuck in traffic. The problem is I could not get a quote or a call back. I called the owners cell phone to see if he had a quote together no answer but I did not leave a voice mail. I then called the store twice asking to speak with him and left a message on the owners voice mail explaining I had called and not gotten a call back.
    - Chris W.
  • A
    We were extremely pleased with the professionalism and knowledge of Don and his team. The process overall was very smooth, the installers were fantastic workers and great to work with in our home. Our floor was built on a crawl space and the sub-floor was OSB. Many areas were uneven and needed special attention before the floor could be installed. Don's consultation on solutions to our issues were perfect and worked beyond our expectations. We have lived with our new floor for a few weeks now and couldn't be more satisfied.
    - Karen R.
  • A
    Bockrath Flooring & Rugs
    They were really good. I like them. I had them multiple times. They did an exceptional job with the hardwood. It wasn't cheap. I was saving up to buy a swimming pool and it pretty well took my pool fund. The price was what I expected. They were punctual. I knew when they were coming and they showed up. They were terrific. The fellows who did the hardwood floors were exceptionally good. I bought area rugs from them in the past before I had them do the hardwood in the lower level flooring.
    - Kathryn S.
  • C
    Craftsmen Home Improvements
    The start was delayed by more than a month. Work progressed well once started.  cabinets were not to be done, but they damaged a cabinet.  They repaired the cabinet, but it took several iterations to look right.  The flooring person came to lay the flooring (vinyl).  The person discovered floor damage that he was not experienced at all or prepared to fix. He began to fix it but it was clear he was inept.  I then repaired the damage myself.  He then installed the sheet flooring but again he was inept at doing a seam.  He did not weight it down well.  It soon popped open, the sheet flooring started to wear at the high points.  We called Craftsman again and they sent out the same guy.  Again he sealed the seam, but it is not very good.
    - Daniel M.
  • A
    Bockrath Flooring & Rugs
    During our initial visit to Bockrath, Brent Severson was the consultant who helped us. ��He patiently and thoroughly explained different options to meet our needs and help us narrow down our choices. ��Because our project was not time-sensitive, we took several weeks to make our decisions, and at no time was there any pressure placed on us by Brent or anyone else at Bockrath.
    When Brent came out to measure, he was professional, friendly, and obviously took great care in making scaled drawings of the rooms and furniture placement to assist him in making accurate calculations of amount of carpet needed and pricing. ��He estimated 3 to 4 days for installation and explained how we could prepare for best outcome in certain areas (such as painting the baseboards of stairs ahead of time).
    Joe and Brian installed the carpet and worked seamlessly together. ��Both were professional, neat, fastidious, and friendly. ��Moving the furniture was at times challenging, but was accomplished carefully and replaced precisely after the carpet was installed. They completed the work in 3 days by staying late on the third day before the holiday weekend.
    We are happy with the excellent work of Brent, Joe, and Brian and will certainly return to Bockrath for any future carpeting needs!
    - Connie V.
  • A
    Our floor is so beautiful after theydid them. They did our front hallway and our breakfast area and kitchen are all hardwood floor, so they sanded them and refinished them and they are gorgeous. It was worth every penny.
    - Susan B.
  • D
    I am so upset with how this turned out, I highly recommend no one use this company. I hired him because he has done work for a friend of mine's flooring company and we needed to get the job done in a reasonable time frame. I got 3 bids, and he was the lowest, when he came out to estimate the job, I felt he had good knowledge of what needed to be done. When I called him to ask some follow up questions, I made it very clear that our main concern was lippage (lippage is when the tiles do not lay perfectly level to one another). We did not want to trip or stub our feet when walking on the floor and I did not want pooling spots when I am mopping. I asked him if lippage occurs, what does he do to remedy it. He said he has "NEVER" had a lippage problem, because they know how to install a level floor.  He started work about 3-4 days after I gave him the green light. He sent a 2 man crew out here, and they moved very quickly to get about 400 square feet put down. I called him because after the grout was in, I had some concern about lippage I saw. I asked him to come out so we could discuss. I didn't hear back. He showed up out of the blue a week or so later to pick up some tools they left here for a "job". I showed him my concern then, he said, no problem they can chip up and fix the worst ones and he agreed to do this. A week goes by, and I don't hear from him, as to when they will be completing the job. I leave a couple voice mails. I finally get a call back but I was on another call, and he left me a message saying that they are too busy to finish my job and since I wasn't happy with their work then they are not coming back and I need to call someone else, this was 3 days before I needed the job to be completed... this is a period of 5 weeks from the time I first spoke to him. I hadn't seen him in 2 weeks by the time I got this voicemail and 3 weeks had gone by from the last time the crew was out. I ended up having to hire someone else to complete the job and it cost me more for that then his estimate. The job was supposed to cost about $5500 including materials, I paid Future Flooring $3000 and another floor installer $3000 and I had to buy materials on top of that. So it was $1000 more than my estimate and a hassle as it took 7 weeks for the job to be completed when I was originally told  1 week. Brett's complete lack of professional responsibility is very upsetting and I called him 2 times to ask for some compensation or a call back to further discuss, and I have yet to hear back from him.
    - Jaime J.
  • A
    Bockrath Flooring & Rugs
    They were the correct size and were bound and surged nicely.
    - Paula B.
  • A
    Bockrath Flooring & Rugs
    Excellent! Staff was extremely helpful!
    - Paula B.
  • A
    Bockrath Flooring & Rugs
    I expect the install to take one full day and part of other ��� it took two free day & this on the third day.
    - Pamela C.
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Flooring Installers in Xenia

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