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Cleaning reviews in Xenia

  • A
    Dos Santos cleaning has been making our home look great for some time now.I���ve heard of other cleaning companies doing a great job at first then over time,the quality starts lacking.You���ll never have to worry about that with this company as every cleaning is as thorough as the last.We also love the fact that it���s a family owned business and always have the same two people every time.They are professional,punctual,and just hard working great people who I would highly recommend to anyone.
    - jeff b.
  • F
    I cannot comment on their cleaning skills as it never got to that point. What I am rating them on is their failure to fully communicate. I initially scheduled a regular cleaning (vice the hourly service) ~2 weeks prior to my scheduled date. Four days before the scheduled cleaning (12 Jun 17), I inquired about the hourly service. Rebecca called me back the next day, 13 Jun 17, and left me a voicemail, informing me of pricing for the hourly service and instructing me to let her know my plan. I returned her call the next day, 14 Jun 17, left a voicemail. I told her I wanted the hourly service for 3 hours but still requested that she call me back just because I had questions on the process. I never received a call back after that. I called her back again on 15 Jun 17, but never got an answer. Cleaning day arrives which is today (16 Jun 17), and I called 10 minutes prior to my scheduled cleaning time to find out if her employee is on his/her way so I can put my dogs in their kennel. She informed me that I never confirmed with her, which was false, so she gave my spot to another customer. I explained to her everything I just wrote. But without any hint of remorse, she simply said, "well I just don't have any spot for you today." This was extremely frustrating on my end and unprofessional on her part for the following reasons. (1) I informed her on Wednesday of the plan but never received a call after that. (2) As a professional, if she was uncertain as to whether I confirmed or not (it was evident she had uncertainties in her mind), she did not attempt to reach out again to confirm. In retrospect, she did not confirm at all for she gave my spot to someone else. (3) If this incident is representative of her overall business, I am glad I am no longer pursuing work with her company.
    - Christine J.
  • A
    We normally clean our own windows and it takes us a long time. This was the first time we hired someone and I'm so glad we did. Bill did an amazing job. After seeing the job he did and how affordable it was, we are not cleaning our own windows again! We look forward to working together again in the future.
    - Brian T.
  • A
    Could not have been better!! Absolutely the best service in town. Very complete inspection identified a poorly installed roof vent, that had screen still installed (code violation) and missing back draft damper - which was replaced over a year ago with a new roof. On kens recommendation I called roofing company and had them change out the vent. Ken cleaned the vent from top to bottom, and completely cleaned the residual mess up from both inside and out. Can't say enough good things about the entire experience. Dryer working fantastic now
    - Jeff P.
  • A
    They do great quality cleaning we have worked with the same guy for years. There is a social worker who coordinates things for us with scheduling and they come out regularly. I do recommend them to others.
    - Wendell B.
  • A
    Eliana and her staff were the most professional,quality driven company we've ever hired for any service.Other cleaning services we've tried to clean our home always missed the mark.Thankfully we gave Costa a try and couldn't be happier. When I say they clean everything I mean everything.I have already recommended them to family members and would highly recommend to anyone.The first visit was more expensive since it was a deep clean but every other week they clean for $135 (large three level home) and nothing is missed.Great company and great staff!!
    - jeff b.
  • B
    The two ladies who cleaned worked hard but after they left did find some things that still had dust on them. My wife later noticed the sinks were not cleaned around the fixtures and dried soap was left on the master bath sink. I did a quick walk thru per Joy's request and didn't notice these small overlooks until later. I usually wait and write reviews after using a business several times but the owner not only wanted me to leave a review the same day, but also texted my phone at 8:30am the next morning (A Saturday) telling me to review them. Maybe it's just me but I find that very unprofessional. She did however fit our cleaning in on four days notice so I did appreciate that. This was the first time we've ever used a cleaning service so maybe the overlooks are a normal thing but it's frustrating when you pay $195.00 plus a very generous tip (which was also repeatedly mentioned from the owner) and things are missed. I'm going to check "yes" on the would you hire again because there's not a "maybe" option.
    - jeff b.
  • A

    Ken was a total pro, great communication and professionalism. He really knows his stuff. He did a full inspection, then walked us through the needed repairs and the improvement we could expect to gain in our air flow. After completing the job, he showed us the measured air flow with a meter, showing a dramatic improvement. We've had this dryer vent cleaned out several times by several different providers over the years and none of them were of this caliber in professionalism and quality of work. While this type of work is often a messy job, Ken was very neat and orderly. It's clear he takes great care and pride in his work. Would highly recommend and will definitely use again.

    - Doug C.
  • B
    That was fine, it was clean carpet.  They were here shortly after I purchased it around August  28th, 2015.  I know I added the, actually I added the couch and love seat too so I paid more than just the deal.  I guess the reason I'm going mostly with B is how wet it was for so long after.  I'm pretty sure they were on time.  I don't recall anything negative besides like the wet, the real wet and he did say he'd come back out and dry them but I just didn't have time to be home to have them come out.  Truthfully I don't know if I would use any of the carpet because I have a steam cleaner so I think I would do it myself.  I hate to say know because I know I probably wouldn't use any of them.  I guess I would use them again, I would just be more clear about the water/wet part.  On the carpet and the non carpeted floors. 
    - Kristen K.
  • A
    We requested an estimate to stretch and clean all the carpet in a condo we had recently purchased. Their office called the day of the estimate to verify a time that they would arrive for the estimate. They arrived as promised and the estimate. We schedule a time convenient for our schedule. The office called to verify the date and time of the cleaning the day before the service. The two gentlemen, Mark and Mark, who performed the service called the day of the service and said they were on the way. They arrived on time. Mark and Mark were very professional and took care to stretch the carpet and get it exactly right. They then cleaned the carpet with equipment that was self contained inside their truck. The only thing to enter the house was a hose leading out to the truck. Carpets cleaned up nicely. Mark and Mark were very friendly and courteous. Price for all the work done, especially in stretching the carpets was very reasonable. Would not hesitate to recommend this company to anyone, the service was excellent.
    - Suzanne L.
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Cleaners in Xenia

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