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Egress Window reviews in Worthington

  • A
    Good experience with Crown from start to finish. They replaced all the windows in my condo, as well as the patio door lights. Others in my building have used them with positive experiences, so I decided to go with them, as well. The installation guys were wonderful. They worked through lunch and never took a break. They cleaned up after themselves. Would recommend.
    - DONNA W.
  • A

    They were done in 4-5 weeks.  We so appreciated how they cleaned up every day and kept our ability to cook for all but 3 days.  I highly recommend them.

    I have worked with many contractors in my job and in several homes.  These guys are keepers.  We were always comfortable with them in our home, always easy to talk to about any issues, concerns, or changes that we wanted to make.  Love DKL!

    - Diane S.
  • F
    Handyman Matters of Columbus Out of Business
    They gave a quote then determined they couldnt get the windows for the initial price. We agreed to a higher price. They took our deposit and promised windows in 6 weeks. Then they stopped communicating. They never called, and they didn't return my calls. On the rare occassions i reached them, they kept saying the windows hadnt been manufactured. After 12 weeks, i wanted my money back. Still took 2 more weeks, and i had to call from different phone numbers, because they never answered if i called from my cell. And when the money was finally refunded (14 weeks into a 6 week project) the check was written on another company's account (buckeye painting) but signed by the same owner.
    - Lynda J.
  • A
    Columbus Glass Block-Bath Doctor-Innovate Home Org
    Easy estimate with no pressure or hard sell. Had to reschedule install once because of cold but understandable. Once the install occurred it was easy and quick ~5 hours. I would highly recommend them.
    - ALEX C.
  • D
    Daniel the owner is very nice but left us unsatisfied ultimately.  

    Good:  the egress window job scoping and estimates went well--quick, responsive, came out sooner than expected to start work.

    Bad:  Felt too much pressure providing money up front.  We did change plans and to make up for money he had to get back for an order he put in for us (we went with stone instead of plastic) we had to come up with $500 cash for supplies one morning.  I asked if he had a line of credit with Home Depot but alas he did not.  I wasn't comfortable providing up front money like this but did to get job moving.  

    Also, the debris bags they used lined up in front of our sidewalk for over  two weeks.  We asked specifically to have it picked up before a birthday party at our house (about a week after work was completed) and it never was.  In fact it stayed there for almost 2 weeks, killing all our grass underneath.  I never asked for money back for this.

    Finally, Daniel asked for final payment last day and I regretfully gave over the final $900.  This was before the bags were picked up and long before the cover to the egress hole was to be delivered.  It is now almost 2 months after the job was completed and even after two phone calls, I've received no cover (which was paid for up front). 

    To his credit, Daniel was ill during some of the project.  I do try and give him the benefit of the doubt, but the money exchange was awkward, the work though seemingly well done and quick left some loose ends that left us unsatisfied.  I would've preferred a slower response time to the order for a more thorough job.  If all is fixed in the next week, I'll probably rewrite this as I don't want to hurt his chances of further business.  My intent is more to hold him accountable to his promises and provide needed feedback.

    - JOHN S.
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Egress Window Installers in Worthington

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