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TruGreen Lawn Care - 903

Founded 1868 • Angie's List since July 2006

B Rated | 62 Reviews


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TruGreen is as a bad a business to deal with. They refused to let me talk to a manager when called the company. They continued to keep me from talking to a manager even though I complained on their website through my account. I talked to a manager for the first time today Monday Se 18, 2017 when he called me in the morning to yell at me, accuse me of looking for free service, and refused to come o...

They bought Turf Master and took over my prepaid lawn service. They did an application on Aug 29, 2017. They contaminated my lawn with Rust Mold. The tech, Dan, who worked on my lawn came out to see why I had a complaint. Stated he was killing weeds no grass. I pointed out the yellow and red/range discoloration to my Kentucky Blue grass and Rye grass. He left and another Tech Eric came and stated I had Rust Mold. He stated I was overwatering the lawn. I didn't water the Lawn only rain kept my lawn watered. H told me I had to cut and bag it but I told him I could not do that as I am a disabled veteran and don't have a bagging system for my riding mower. I also can't rake because of my disability. He told me he would talk to his manager. He stated later on Sep 15 that 3 managers were coming out on Monday Sep 18. They were going to look at the mold and use a herbicide to kill it. I got a call from a manager Monday morning who stated they were not going or do anything about the mold because rain would wash it away. This is not true as the mold will go dormant and continue to reappear unless I is killed according to reports published on rust mold. Further the rust mold causes allergy attacks and is easily tracked into the house as it gets all over everything it touches. The manager then proceeded to yell at me over the phone stating his other customers have rust mold too and he doesn't treat their mold either. This leads to his tech contaminating all the other lawns he works on with rust mold by way of equipment and his shoes. I told the manager I never had rust mold with Turf Master. Now after 1 application I have rust mold. He continued to yell at me on the phone stating all I wanted was to get free service from him and he was not having that. He continued to talk over me, yelling he was not going to do anything period. The manager was extremely rude and tried to intimidate me. I also know 2 other customers in the same situation as myself because of the application from TruGreen at 615 Day Hill Rd, Windsor, CT 06095 Phone# 860-907-4540. TruGreen is unprofessional, does not take responsibility for their actions, managers refuse to come out and talk with customer and see the problem instead they accuse the customer of trying to get free service. TruGreen also lies to customers about lawn problems they cause, they use untrained ill educated techs to apply chemicals to your lawn as evidenced by the tech who tried to tell me it was weed killer killing weeds instead of knowing that it was rust mold on my grass. Buyer beware your lawn will be destroyed and when it happens, you will be treated like dirt and left having to fight to get your lawn fixed. TruGreen is not a reputable business. I am submitting a few pictures but have many more. I also have pictures fro today Sep 18, 2017 to show the continuing spread of mold.

CATEGORY lawn treatment


We are very sorry to hear that your experience with our customer support team was not helpful, and we would like to apologize about how this may have impacted you. We take great pride in offering the highest possible level of customer service, and it is extremely concerning to read the details of your experience. We would appreciate the opportunity to discuss your experience directly so that we ca...



I list of grievances with Scottslawn is too long to put here however I will write some highlights...

Sprayed chemical fertilizers and pesticides.

CATEGORY pest control,lawn treatment




I have no problem with the products or the people doing the lawn. I DO have a problem with their scheduleing. I sign up for 4 applications a year and they try to sneak more in at my cost. This has been going on for the past 3-4 years after repeatedly  asking them to not do this. So  after the first application this year, they called to apply another application within days of the first one. I've h...

Fertilized the lawn.

CATEGORY lawn service,lawn treatment




We have used them for the past two years. I was happy. The people are pleasant enough. One guy does all the application but I think two men came in to do the aeration.

We use Scotts Lawn Service for lawn and yard work. They do the fertilizers and they do the aeration and over seeding.

CATEGORY lawn service,lawn treatment




I've been using them for probably the last four years or so.  We actually see them in the neighborhood.  They do a good job. The staff is very good.  It is an interesting line of work; it is not a work that I would do.  Scott seems to run the whole lawn and we appreciate that.  We had one problem were they over sprayed and fried the lawn a little bit but they did come out and looked at what happen...

We do Scotts Lawn Service.  They do a cafeteria sale where you can pick what you want done.  We have them mostly do the weed control.  They send you the bill and when you prepaid it they give you 5% off.  We only get four services but they'll do everything.  They will come seed your lawn, shrubs and check your trees.  I suspect we are on the low end because we only want them to come out here with the chemical.  Mostly they come out four times, spring, couple times in the summer and then fall.

CATEGORY lawn treatment

Services Offered

Lawn, fertilization, broad leaf weed, crabgrass & annual weed prevention, insect, grub, tree and shurb care & pest control.

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