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Recent Egress Window Reviews in Windsor

  • F
    Home Solutions Handyman
    If you have a large number of projects, be aware this company has a very convoluted and clunky bid process. They kept me in limbo for two weeks, and communication was virtually non-existent through out. The material on one of the larger projects was changed without discussion. Our initial meeting with them for a long list of smaller items as well as a as a couple of much larger, more expensive items took place on a Monday. The meeting went well, and I looked forward to working with them on this project, as well as a bath and kitchen remodel in the future. The estimator was very congenial, had good ideas and the back and forth was encouraging. The proposal was to be sent to me that Friday. When I didn't receive it over the weekend, I called on Monday, spoke to the estimator, and was told it would be emailed to me by the end of the day, which did not happen. On Tuesday afternoon, I left word about a possible change, but never heard back. On Thursday, nearly a week after the promised deadline, I received the proposal. This list included 2 big ticket items (a patio cover and concrete paver patio) as well as removing outside awnings from the windows. We asked for a separate line item for each of those three during our initial meeting. The estimator was provided a list of the projects at that time. Instead, everything was lumped together for a 13K bid, with the patio material changed from what we'd requested and discussed at length with the estimator. When I called that same day to ask for the individual pricing, I was told the estimator was out of the office until the following Monday. There was no one who could answer my question. That's when the proposal process was described to me. (It actually makes sense, and if communication is good, it wouldn't be an issue.) Long story short, I got bids for the job from other companies during the time I was waiting for the initial proposal, and decided after time dragged on to go elsewhere. (Having seen some of the responses this company gives to negative reviews, I'm certain this post will receive one with a full measure of snark.)
    - Donna H.
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Egress Window Installers in Windsor

Companies below are listed in alphabetical order.

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