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Flooring reviews in Windham

  • A
    Hook Home Maintenance
    Wonderful!  The job was not an appealing one--finishing up half-done work, much of which had been done by amateurs. Randy took a look around and was very positive, unlike 2 other contractors I interviewed.  His bid came in just above the middle of the 4 bids I received, so I went with them.  We scheduled the work to start right away.

    Randy's son, Shawn, was the supervisor on my job.  I was impressed at how quickly he and his crew got to work each day and how much they were able to get done.  It was great to come home every day and see so much progress.  I could tell that the schedule was very well planned, so no one was sitting around, not doing anything--the workflow was very smooth and efficient with no wasted man-hours.

    Shawn was also great helping me make decisions--instead of just asking "what do you want to do about this?" he'd give me a few options and then rate them by expense, durability, aethestics, etc.  He made it very easy to make the right choices. 

    He also told me well ahead of time what the order of the work would be, so I could order and pick up materials, and he was great about having me shop for some things while he picked up others.

    Every crew member he brought was professional and made me feel comfortable about having them in my home.  The crew members all seemed to get along well--I heard no rudeness or arguing, just nice conversation and a lot of talk about the work going on.

    Since I work fulltime, they were often there when I wasn't,  and I never felt concern about that or had any problems.  They'd clean up well after each day and leave the house locked up and the dog safely inside.

    The communication was great too--Shawn would text me during the day if there were questions and if I texted him, I'd get an almost instant response.  Randy came over about halfway through the job to walk through things and then just before the job wrapped up, so I felt like my project got a lot of attention and everyone was on the same page about how it was going.

    All the work was done very well--the electric, drywall hanging and finishing, installing closet doors, installing hardwood flooring, installing laminate flooring, and finishing the hardwood flooring.  They even noticed that my sink was leaking and did a little plumbing for me!  Everything works and looks great, especially the hardwood floors.

    They also came in just about at their estimate for the amount of time it would take and labor costs.

    So all in all, Hook did a great job.  I plan to have them back to do more work for me in the future, and I've already been recommending them to other people.
    - Kristen P.
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Flooring Installers in Windham

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