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Marble & Granite reviews in Willoughby

  • A
    Desborough Construction Inc
    Design consultation : John did the design work free of charge and the estimate was free. We obtained quotes from other companies and had to pay for a design workup. John was also so flexible with our change requests. We were given a difficult time with changes we wanted to make with the other companies. Product selection: Whether it was plumbing, fixtures, tile, wood flooring, counters -John has assembled a great team of people to help with selection of these items Construction: John does EXCELLENT work and he has assembled a WHOLE TEAM who do likewise - the painters, electricians, plumbers, tiling, Amish custom built vanities and shelving, general contracting,... Working relationship: He doesn't impose his vision on you. He makes suggestions but it's your project. After we pay off this bathroom we���ll have him do the next one
    - tricia S.
  • A
    Desborough Construction Inc
    John Desborough and his team are and always will be our HEROES! There are not enough words to explain what this man and his knowledgeable team did to SAVE our large remodel project, help us avoid a potential lawsuit and make it possible to serve our traditional Christmas dinner for 35 family members last year! Extremely knowledgeable, intense, focused, quality oriented, HARD WORKING perfectionists are only a few words to describe this team of dedicated professionals. As a Quality Manager for a large electronics distributor, process, accuracy and meeting job deadlines were all very important to us. Desborough Construction was called in TO SAVE a large remodel project with another builder that was severely behind and had several quality concerns. They installed a heated stone floor in our large kitchen, hallway, first floor bathroom and laundry room. We (the builder, my husband and I) were so impressed, they were also asked to tear out and retile (for 3rd time!!) our foyer and complete the master and two spare bathrooms. Along the way they helped with drywall, plumbing and a variety of other smaller problems. Our contract was signed June 2017 with another builder recommended to us, with a request to be completed 1st week in December... as we serve around 35 family members for Christmas every year. By Thanksgiving... only our foyer was tiled (parts of it twice!) and looked awful, all seven rooms involved in this remodel were covered in thick dust, barely drywalled, uneven plywood flooring... an absolute disaster! The kitchen, laundry and hallway flooring had not been started and the custom cabinets had been delivered the end of September! Without floors? We could not proceed. Our house was COMPLETELY in shambles... Imagine every unremodeled square inch of your house stacked 6-7' high with boxes, furniture, stuff all covered in thick dust... It was Thanksgiving. :*( I had seen John's Review on Angie's list and he also came recommended by Cleveland Tile. I contacted him and he immediately responded... met with our builder and was given the green light. LONG DAYS, WEEKENDS, intensity, professionalism, focus like I have not seen in years began. He would not compromise with our builder on quality. All processes were to HIS standards. This team of four dug in... kept us informed every step, met every timeline and allowing us within 2 weeks to have cabinets installed in three areas. Then they tore out and retiled the foyer and 1st floor bath for the third time Dec 22nd, finishing Christmas Eve, fixing our builders mess. The family pitched in and Christmas was saved! After the holidays, they began work on the master and spare bathroom floors and showers. They are beautiful! Desborough Construction saved our project, Christmas and probably a lawsuit!! THANK YOU JOHN, NICK, PAUL AND ROB!
    - Barb W.
  • A
    Great Lakes Granite Works
    From start to finish, everything was absolutely handled expertly. Everyone I worked with was courteous, honest, careful, informative, friendly and professional. The installers fixed something the previous company I hired to install a vanity top had not done correctly, and even leveled my electric range! They left everything clean when they left.
    - Blanche Ann K.
  • C
    Guru Granite
    They were very pleasant to work with at first. I thought the vanity installation was o.k (not the best, but I was satisfied). The plumbing underneath the sink was leaking and I called them about it. He came 2 days later and tightened it. The gasket still looked crooked , but at the time it was not leaking, so he left. A couple of hours later it was leaking again, so I called him again. H e came out again, but not right away and I asked him to redo the whole pipe connection underneath, not just tighten things and he did. It did not leak at the time he left, but started again very soon after. I called and said that I wanted to call my plumber and wanted a refund of the plumbing cost and he said he would, and it would be just like I had a plumber do the faucet instead of Guru. My plumber came and found that there was NO sealing putty under the drain ring inside the sink! I called and told them about it and they said they would give me 50% of the plumbing cost (which was $100). I said they should give me $97.50 because that is what my plumber charged and that Guru did not do the job right. They told me at the beginning that they do plumbing. Also they charge 10% extra if you use a credit card which they told me at the beginning. They said to pick up the $50 refund check at their place. I used my credit card, so I don't know why they couldn't credit my Discover Card like every other business does. All in all, they lost my business, which would be my kitchen counter tops.
    - Blanche Ann K.
  • A
    American Wood Reface

    Our kitchen looks amazing! It is apparent that quality is what this company strives fpr, from the major components to the smallest detail! And our carpenter, Ray, did an outstanding job as well as being a great person.��

    As we show off our beautiful kitchen, we tell our family and friends about this company being a rare find in this age of ���faster, cheaper���, American Wood Reface��is committed to doing it first class!

    - Pat S.
  • A
    American Wood Reface
    We did have a rough start because they were running behind with previous jobs. There was some confusion about what I chose for the cabinets but once that got straightened out we were fine. There was a holiday in there so it also took a little longer than we anticipated but it eventually got done. We are satisfied with the outcome. It looks beautiful.
    - Cherie M.
  • A
    Chippewa Stone
    We could not be happier with the new countertops. Everyone we dealt with was very courteous and professional. Colin did a great job helping us navigate through the whole process and keeping the project under budget. The installers (Donnie and Leo) were very skilled and detailed. We appreciate not only their work on the new granite, but also the care they took not to damage anything in the house. This is one of the few remodeling projects that turned out better than we could have ever imagined. We would not hesitate to recommend Chippewa Stone to anyone looking for new countertops.
    - Mary T.
  • A
    Absolute Kitchens and Baths
    The quality of Danny?s work is excellent. Danny went above and beyond the description of the job and exceeded our expectations throughout the job. Danny made helpful suggestions, and kept in touch with the stores providing the material so that the job would not be delayed due to material not being available when we needed to install it. 
    We have never experienced a contractor who was more considerate of our property, who cleaned up the job site every day (not just at the end of the job), and made sure that we were as inconvenienced as little as possible. The tile install on the floor involved removing the toilet, and Danny made sure that it was unavailable for only one day. 
    We cannot recommend Danny highly enough. His price estimate was very competitive with the other bidders on the job, and he stuck to that price. He is very dependable, and always arrived on the job when he said he would. 

    - Susan K.
  • A
    SMITH METAL & MARBLE RESTORATION CO
    The area looks great.  It is very hard to find someone who can do this type of work and I was happy to have found him. It is expensive, but the work is specialized and very labor intensive.  I would use his service again in the future.
    - KARL C.
  • A
    Guru Granite
    We were very pleased with the folks at Guru Granite. We shopped at other granite stores, but ultimately decided to work with Tania and Rudy at Guru. They were very accommodating, listened carefully to what we were looking for, and we went out to the shop to look at larger slabs of granite that were out in the yard. We chose the exact piece that they'd be using for our job. Timing for the installation was perfect; they came out several times to measure which was fine with me -- I wanted it to be perfect, and apparently they did, too. Another gal at the storefront on Robinhood was really helpful in selecting wall color based on the combination of our cabinets, the new flooring and the granite.
    The installation went well, they arrived when we expected them. We love the new counter tops and we love our new, slightly larger kitchen. If we ever replace the counters in our bathroom we'd be happy to work with Guru Granite again. 
    Their prices are comparable with other granite stores and we like to shop local, help to support a small company and keep our dollars in the community.
    - Mary B.
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Marble & Granite Companies in Willoughby

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