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Eye Care reviews in Willoughby

  • F
    Bello, Dr. Victor M
    Dr Bello charged me for the Diabetic Eye Exam under the disquise of performing Refraction Test that I didn't ask for. The REAL Refraction Test was never done but an Acuity Test was done instead and billed as Refraction. I did NOT ask for either one. Moreover, doctor incorrectly stated that everything in this visit is covered by my insurance. Turned out it was not and I found myself at the paying end. Furthermore, not a word was said about managing my cataract, what kind of cataract I'm having or the extent of damage. Not a word about wearing sunglasses at all times even in overcast skies as the sunrays make their way through the clouds or about wearing the blue light blocking glasses; all this I had to learn from the internet, Facebook, Amazon and whatnot. But not from the eye doctor who apparently is not interested in managing a chronic eye condition and helping to prevent further damage. I wish that doctor cut down on singing and talking about non-related issues. Last year he was running pictures of his kids on a large screen in the hallway; he addressed his kids as LITTER. This struck me as odd; very disrespectful. During my last visit, Dr Bello offered an elective surgery but refused to explain or answer questions. This incident marked my last going to this doctor's office. NEVER AGAIN and do NOT recommend.
    - A S.
  • A
    Savitt, Dr. Sid E.
    Great! I got in to see Dr. Sid right away! The front office staff was friendly and Dr. Sid is the best optometrist I've had in 40 years! After a thorough exam of my eyes and eyelids, he prescribed a cream that cured my dermatitis! He also recommended daily wear contacts to eliminate the pollens and other irritants that stick to the 30 day contacts.
    - Coleen B.
  • D
    Kane & Figler Optometry
    We were seen in the Mentor and Highland Hts Offices. The Highland Heights office is call Kane & Figler Optometry and the Mentor Office is called Family Eye Care
    We had to have 2 visits for them to get the contact prescription right. Although, the biggest problem was the billing. We were billing $75 for a contact lens fitting and $45 for a refractory fee A TOTAL OF $120!  (over an above the fee for the exam which was $130 and covered by our medical insurance). We were eligible for a $15% discount on the contact lens fitting and 20% discount on the refractory fee which was never provided. Long story short, Dr Kane told us that he will only bill one company - either our medical insurance or VSP (our vision discount program) which is poor business practice.  We are eligible for the VSP discount even when the medical insurance is billed. It took an incredible amount of effort to get our $20 refunded.
    Another family member went to a competitor for their own vision check/contact lens fitting and it cost $47! They billed our medical insurance and gave us the VSP discount without even having to ask.
    I strongly suggest you find another provider with reasonable rates, an honest billing policy and a professional staff.
    - Judith S.
  • F
    Twin Value Optical
    I was in and out of the office within 20 minutes.  I completed the initial paperwork and waited just a few minutes to see the doctor.  I explained to him that my last two pairs of glasses were progressive lenses and that I did not adjust to them and wanted glasses with physical lines.  I felt I needed traditional multi-focal lenses. At no time did he ask what I do for a living or how I used the readers that I had with me.  I was using over the counter readers to read and use the computer, since I was unable to adjust to the previous progressive glasses. He completed the exam and I chose a pair of frames. The prescription was made for bifocals, so I thought that maybe the previous two exams (glasses) were wrong and since I was getting along with the readers, I didn't question his prescription.
    When I picked up the glasses, they were adjusted and I asked how I was to see the computer.  I was told I should be able to see the screen using the top portion of the lenses.  I was able to see distance through the top and read small print using the bottom portion, but when I tried to view the computer screen, I was unable to see it properly. I had to continually switch between the old readers and the new bifocals which was causing eye strain and headaches.  I called and let them know I was having problems with the glasses.  They said they would resubmit to the insurance company and call me back.  The insurance company denied making new lenses and the office stated that since I did not tell them I needed trifocals, this was my problem.  I feel that letting the doctor know that I previously had progressive lenses and I wanted traditional multi-focal lenses he would know, or at least inquire about my needs. I was told this was my fault and if I wanted trifocals, I would have to pay for new lenses.  Since the bifocals were not going to work, I paid to have proper lenses made.  I can see with no problem with the trifocal lenses.
    It seems to me that since he is the "expert", he should have either asked more questions to determine my needs or at least inquired as to why I had progressive lenses in the past.  Since I am not the "expert" in the eye care field, I felt that I could trust his findings during my exam.  If he had done his job properly, my insurance would have covered the proper lenses, but since they had just paid for bifocals, they would not pay for another pair of lenses to be made unless the entire transaction was reversed and started over.  The office staff was not willing to do this.
    While I now have glasses that allow me to see properly, I do not feel that I should have had to pay for the trifocal lenses. This was the doctor's error.  If he had done his job, I would have had the proper lenses the first time.

    Update - September 21, 2015

    The response from the business shows just how dishonest they have been throughout this entire transaction.  If the doctor had only been made aware of the situation "about one week ago" then the rest of his statement, regarding offering any refund cannot be true.  I have not been in that office since August 28th.  That's approximately THREE weeks ago.

    Additionally, he states that " I understood that it was possible to have made the better lenses from the beginning", which, had he
    done his job properly, would have happened.  I stated during the exam that I had been prescribed progressive lenses in the past and did not adjust, so I needed glasses with physical lines.  It was his job to ask questions to determine if bifocal lenses or trifocal lenses were needed.  He did not ask a single question.  If he had, he would have known that based on the tasks I need to complete each day, I would require the ability to see distance, mid-range and near.  As the patient, I did my part to I give him the information he needed to provide me with a useful pair of glasses.

    I believe the office knew that this was an error on their part, as I was initially told that the insurance didn't pay for trifocal lenses, (after the bifocals had been made) which I called to verify.  I was told that trifocal lenses were indeed covered and if they had been ordered initially, they would have been covered in full.  Then I was told by the office staff, the glasses were not incorrect, but if I "wanted" trifocals, I would have to pay for them. It wasn't a matter of "wanting" trifocals, it was a matter of wanting to see. 

    I was not rude when I picked up my corrected pair of glasses. I was a dissatisfied customer and stated my feelings and needs in a very matter-of-fact fashion.  I simply wanted to get the glasses and my receipt and get out.

    As for them being under compensated - if the job had been done correctly the first time, they would have only had to oversee the making of one pair of glasses and could have been responding to Better Business Bureau and Angie's List compliments instead.  The eye exam was paid for by the insurance.  If they have a problem with the compensation for that, they need to take it up with the insurance company.
    - Jodi D.
  • A
    Kapusta, Dr. Mark F.
    Dr. Kapusta always takes his time and listen very carefully to any concerns you may have. He is patient and offers a wealth of information about your exam and always includes preventative measures that may help you for future exams. You have the sense of being in the hands of a good Doctor.
    - Paula Y.
  • A
    Bello, Dr. Victor M
    He's wonderful. He's a miracle worker. For the first time in my life, I woke up in the morning and I was able to read the numbers on my alarm clock. He has taken care of my whole family for years. He's really kind and compassionate and he never talks down to you. He's absolutely wonderful.
  • A
    Twin Value Optical
    The appointment process is friendly and workable around any schedule. There is usually absolutely no wait time for appointments. They seem to strive on seeing you at the actual appointment time or earlier. The doctor is friendly and very professional and well qualified in his field. The equipment is constantly up to date and very clean. The staff is great and work very well together. I am always very happy with the service provided.
    - Christopher A.
  • A
    Kapusta, Dr. Mark F.
    I went for my regular appointment. Dr. Kapusta is extremely thourough and answers all questions I had. He doesn't overdo things like changing prescriptions and is very budget friendly. I have gone to him for 4 or 5 years now, and I will continue to get my eye exam yearly from him.
    - Delores S.
  • A
    Bello, Dr. Victor M
    He is terrific! He performed surgery on my right eye and also took off cataracts on my left eye. He is interested in his work and knows his work. He is a very good optometrist! If it's anything serious Joan, his secretary who is very nice, will schedule you to come in, they're very accommodating which is another thing I like about them! He is excellent!
    - Shirley W.
  • A
    Twin Value Optical
    I've used them for about 10 years and keep going back. I've been very satisfied with their glasses, contact lenses and exams. The employees seem to stay a long time and are always very helpful. They have always done exactly what they said they were going to do and at a reasonable price.
    - RICHARD H.
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Eye Doctors in Willoughby

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