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Home Energy Audit reviews in Willoughby

  • A
    Comfort MD
    Lou, who was in charge, was on time, very efficient and very careful to protect all my furnishings. He aswered, in full, all my questions and invited me to check the work after he was done. The crew was very pleasant and careful and doubled checked to see that all was back in place. I would have no hesitation in recommending them or using Comfort MD again for myself if the occasion were to arise. All paperwork was expedited to Good Cents and Good Cents did their evaluation this morning and found the house was considerably tighter, energy wise, since they performed the audit. All work passed their tests. I definitely would give Comfort MD an A+.
    - Ruth M.
  • D
    Ohio Basement Systems
    The 1st day started ok with them blowing in insulation in the attic. The 2nd day was not good. They were using caulk everywhere, they were supposed to be ductsealing, and using the foam insulation in the large areas that needed it. When we checked they were using foil tape to seal the ductwork, not the ductmastic that we were told they would use. And the great foam insulation they told us about was nothing more than lots of cans of great stuff foam. They also had the big fan in the front door the whole time and kept checking it to see what number it had. We were told that every home has an approximate number that is right, based on size so it has the correct airflow. One guy just kept walking around caulking everything in sight, but ignoring the trouble spots we had talked about. When it got to a certain number they started packing up and said they were done. We asked them about the areas that would still noticably cold, he said it didn't matter because they had reached the magic number. We reluctantly paid them the balance because the paperwork we had signed said payment due upon completion, although I pointed out that I didn't think it was complete, they thought it was. We called Jeremy (salesperson) and told him how disappointed we were. He did come out the following week, said some of the stuff was unprofessional, but didn't want to redo the ductmastic instead of the foil tape. We pointed out to him that none of the literature or their website says they use foil tape (we couldv'e done that) and that we thought it was false advertising and wanted to talk to the owner. He then said they would do it. They came back on 1/21/11 to caulk the skylights which he had told us they should have done, and put foam in areas which they previously had not. We thought they were going to do the ductmastic at this point but said they couldn't stay long that day and wouldn't time. The next morning we awoke to caulk dripping all over the 2 bathrooms from the skylights. Everytime it dripped, it would splatter all over walls, tub, floor. We called but it was a saturday and no one was there. So the caulk kept dripping all over until they came on tuesday. We asked them to just remove the caulk they put on and not add anymore. We were becoming extremely leary of them at this point. Finally after several calls and much stalling they came 2/9/11 to do the ductmastic and we haven't heard from them since. They never did take care of the problem areas completely that they assured us they would be able to fix for us. We feel at this point we got as much out of them as we are going to get especially since we already paid them. (Stupid on our part). However, we had used this company in another capacity 5 years earlier. They also have a company called Ohio Basement Systems. They finished half of our basement with owens corning panels, and were so professional, we loved what they did. That is why we were somewhat tolerant of them in the beginning. We had also discussed in the beginning about them finished the other half of our basement when they were done with this, so my husband didn't feel it was a big deal to pay them because he thought they would be back for that so they could finish anything then. At this point, we don't ever want them back in our house. We definitely feel that we were ripped off, and didn't get our monies worth. The only thing we were happy with was the blown in insulation in the attic, everything else we feel we couldv'e done ourselves and there is no way there services were worth that kind of money in labor or materials. The only reason we thought the price was fair in the 1st place was because the techniques they told us they were going to use was not something we would normally be able to do, like the spray foam insualtion (not great stuff) specialty foam that you use with tanks and the ductmastic that is painted on the ductwork and the fact that they assured us they could fix our trouble spots, which are 2 front closets that are so cold we can't even use them in the winter and they make the whole front of the house cold, our sons bedroom, that doesn't get much airfow out of the register, so its always cold, (they didn't address this at all) and an area in the basement that had lots of cold air coming in. If these people call you for an energy audit, don't even bother to let them in your home, it was totally not worth it.
    - JULIE E.
  • B
    Ohio Basement Systems
    The assessment was done promptly and professionally.  However, the assessment was used as the basis for rather expensive insulation services.
    - ALBERT S.
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Energy Consultants in Willoughby

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