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Chimney & Fireplace reviews in Willoughby

  • A
    Century Chimney Sweep Inc
    Look no further! Century Chimney saves the day, Tyler and Zach arrived on time and kept my house as clean as it was before they got here. They used a camera to inspect the inside of the liner, which no other sweep had done before. They found exposed wood that was charred, and an approximately 6" hole in the middle of the system! I had been using this fireplace for several years before I met the guys from Century!! My last sweep didn't find any of these issues. Tyler and Zach just may have saved our lives. Thank you, thank you, thank you!!!
    - Cathy B.
  • A
    Fireplace Shoppe Of Northfield
    Everything went great for this service call. Booked the appointment for a date/time that was convenient, and they offered a 2 hour window of time for the technician to arrive. They phoned the day before the appointment to confirm everything. Dean, the technician, arrived on site within the time window specified (they were on the early side of the time window, which was great). Dean did a very thorough job of inspecting and cleaning our fireplace, and was quite friendly and knowledgeable as well. He took care to make sure and tarp the area where he was working to protect the carpet and cleaned up and put everything back just as it was found. We will definitely use them again for future fireplace needs...
    - Scott G.
  • A
    Michael Nelson Flooring
    Michael Nelson and his assistant Josh did a fantastic and highly professional job with our entire Great Room ceramic tile installation. Michael���s skill and experience promoted beautiful transition ideas and results while mating the new flooring to the surrounding surfaces, and we couldn���t be happier with the results. He also did a stellar job in cutting and installing travertine stone to our newly designed fireplace, and readily worked with me to accommodate a tricky hidden electrical outlet. Their final clean up was also excellent. Both Gentlemen were always prompt, courteous, and professional, as well as friendly. We definitely will seek their services for any future plans.
    - Jim P.
  • A
    HIGHLY Recommend! Booking appointment with Angie(LOVE HER!) couldn't be easier! We communicated via text which is nice (never a missed call!)& was quick to respond to questions! Her customer service is really above & beyond! She asked me to let her know how things went & if I had any suggestions for improvement! How nice to see business owners that still care about their customers experience!! The guys were great too! Very professional & CLEAN in their work( the pile of debris inside the fireplace they shake loose is amazing-wish I'd taken a photo!) They even put back some furniture I had moved away from the fireplace without asking! ++++ HIGHLY recommend. Christie Corson
    - Kevin C.
  • D
    Our application calls for only limited use of the fireplace so we took advantage of a discounted price on a previously installed unit that the store had in stock. So, for the purpose of this review, it should be noted that this unit is admittedly at the lower end of the price spectrum for installed gas fireplaces. In terms of quality, the Napoleon product at this price point looks fine. However, in my opinion, the construction of the unit is rather "flimsy" and the fit and finish leave a lot to be desired. When we discussed the purchase of the fireplace in the showroom, we noted that we wanted the higher-grade chimney-top vent. Lo and behold when the installers arrived, they had the "ugly" version and that's all they had to offer. I admit it was my mistake for not paying attention to the details when we finalized the purchase but, since we noted that as a specific concern, it would have been nice if they were more attentive to our request. I would suggest that those who purchase from this store should obviously be sure to have each detail in writing before agreeing to a purchase. The installation techs were pleasant and seemed knowledgeable but the wiring and controls for the fireplace were left in a "jumbled" mess and the operation of the fireplace was intermittent (due to a loose wiring connector). Also, the remote was left in the bottom compartment tangled within the wiring. After fixing the loose connection and finding the remote, the fireplace appears to work okay. Though we have not used it in the winter yet, we expect it to meet our needs. I accept responsibility for the missed details and I am okay with the value received for the price paid. However, it is an issue with removed materials and lack of response that has completely soured me on this store. The installers removed a stainless steel chimney cap that I intended to use elsewhere and took it with them. Apparently, they assume everything they remove is theirs to keep. I am familiar with the concept of contractors removing scrap materials and I typically appreciate it when they do so. However, I expect that the removal of any usable materials should be discussed and agreed to with the customer. I was not aware that the cap was taken until I looked for it after the installers left. I inquired about the cap with the office and received no follow-up response.
    - Lawrence A.
  • F
    Mazzola Supply, LLC
    Terrible! A delivery of firewood was received however it was short a large amount. Simple problem call Mazzolla and arrange to have shorted wood delivered. Instead I was told he knew I had had a big bonfire and had given wood to my neighbors. This is moments after it was delivered. I then had to endure a series of threatening phone calls. He's coming to my house with a crew to take all the wood. He's calling the police and having a police escort to my house. These calls were left on my answering machine of which I still have the messages. This went on until I reached Mazzolla Sr. about a week later. I played just one phone call of his son ranting and that afternoon I had the remainder of my wood. And the son has not called back. Mazzolla Sr. did correct the problem, but no one should go through what I did. I would never deal with them again and I would never recommend them to anyone.
    - Shirley H.
  • A
    Prompt response, punctual, did the work quickly and efficiently.  Cleaned up and price was reasonable.  Checked my gas lines, installed a new shutoff valve for fireplace as well as got the logs working again.  I had spoken to several contractors before and couldn't get anyone who was willing to take on job.  i called Gaslite on Thursday, they were at my house on Monday morning and did all work at that time.  Excellent experience!!
    - John S.
  • B
    Professional Chimney Service Inc

    They were punctual and professional.  2 people showed up.  They put down tarps around everything near my chimney and turned on a shop vac to pull particles from the air near the chimney.  They explained the process they were following and cleaned the chimney.  They offered additional services like checking the chimney with a camera and they responded to my questions about adding a new flu, but they were not pushy about anything.  I can't really see how much cleaner the inside of the chimney is, but overall I was satisfied. 

    - Hans K.
  • A
    Zemco Roofing & Repairs Inc
    Work went very well, Zemco supplied matching shingles and completed all the work quickly.  Easy to work with and will use them
    again in the future.  They also did a vent pipe boot replacement on another house which also went went very well.
    - KARL C.
  • A
    All Star Chimney Service
    Brian really is knowledgeable when it comes to chimney's. He thoroughly checked out every aspect  of your storm damaged chimney from top to bottom. He identified and explained all of the issues and what was needed to be done. He gave us a quick appointment and showed up right when he said he would. His prices are very reasonable. He was honest. Knows what he's doing and I would highly recommend him to anyone with a chimney problem. This one's a winner !!!
    - Susan M.
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Chimney And Fireplace Contractors in Willoughby

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