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Cabinet Making reviews in Willoughby

  • F
    This was a terrible experience! It was fine at first... Got an estimate from the owner, and it seemed very reasonable. He was very quick to answer questions, return phone calls and text messages. However, after we paid a deposit in cash and he signed the receipt, the returning of phone calls, and all communications stopped. When after a few weeks of trying to contact the owner, and ask when the job would be started, he finally answered. He seemed very annoyed/angry that we were trying to reach him. He continued to get more irritated on the phone and then decided he didn't want to do the job (and tried to suggest that we were telling him we didn't want him to do the work). When we asked that since he was not going to to do the work, when could we expect to have our deposit returned... his response was "When I feel like it" and then he disconnected the call. After speaking with the BBB and a few other professionals, we ended up going to our local police department to file a report. The Officer assisting us with the report called and left voicemail messages with the owner. 2 days later, we received our deposit in full by certified mail. No work was ever done. We still do not have new counters, and we invested in new sinks, an oven, and a dishwasher, that are sitting in the boxes in our home. This experience has made us hesitant to ever hire a contractor again. We felt violated and very disappointed to have had the owner in our home, when at the surface he seemed to be very professional, personable, and trustworthy. I would NEVER recommend this company to anyone!!
    - S G.
  • F
    Terrible experience! Very disappointing and upsetting! I would NOT recommend this company to anyone! We were referred to Quality Pattern by a local construction company that we were familiar with. The owner of Quality Pattern, Mr. Nicholson, came to our home and gave us estimates for replacing our kitchen and bathroom counters, installing new appliances, and sinks. In the beginning everything was going well. We were excited to finally be updating our counters. Initially, Mr. Nicholson was very prompt at answering and returning our phone calls and messages. However, after he received (and signed for) our 50 percent cash deposit ($1400.00) he required, he stopped answering our calls or returning calls when we left him numerous voicemails and texts over the course of a few weeks. We were inquiring on the progress of the ordering of materials, and scheduling of the job. (as it was delayed from the original start date) We were starting to experience "red flags" that something wasn't right! We had tried to contact him over a course of days leading up to the scheduled date the job was to begin. (As it was delayed from the original start date, due to illness, according to Mr. Nicholson) When Mr. Nicholson finally answered our phone calls/voicemails, he seemed very annoyed that we were trying to contact him. HE then decided that we did not want him to do the job ( all we were trying to do was find out the schedule so we could plan accordingly, and ease our feelings of "red flags" that we would have the work begin). Since no work was started, ( and we decided we wanted our money back and would find a different company to help us) we asked him when we get our $1400.00 cash deposit returned. He responded rudely, "When I feel like it!" and then disconnected the call. We ended up filing a police report to get our money returned to us!!!! A check for our $1400.00 deposit came certified mail 2 days after we filed the police report. It seems from some of the previous reviews of this company, that the owner has done this before! (shame on us for not researching on Angie's list; live and learn!) It was very upsetting and disappointing, having this man in our home, and having this happen! I would never recommend this company!!!
    - S G.
  • A
    They didn't charge very much because we had used them a number of times. Every time he came out, he did excellent work, so when I told him that I need him to repair somebody else's work, he just came out and said he will take care of it. He didn't charge me for the back splash and he put one more cabinet and a fixture in my cabinet that I didn't have before, and he just charged me the price of the materials. He didn't charge me for the labor. I have recommended him to a number of people. He is very professional, he comes out, looks sharp, he is not all ragged tagged. He is a very sharp fellow, and he is smart. He did a wonderful job for us.  He does excellent work. I recommend him to my friends and family. He does excellent work. I haven't heard any complaints from anybody he has done work for. They all seem to like him. Our kitchen was pretty expensive. Everything we put in was first class. He did very well on the place. I priced these things out at two other places. The same manufacturer, and they were both more expensive, so I got a good deal. He didn't give it away, but it was a good deal.  He found a local distributor for the things, and we drove down there to look at their kitchens and everything was top show. My wife was very happy with it. If I call him him today, he would come out today, tomorrow or the next day. If I call him he says he will come out the next day, and I tell him that it is not an emergency, so he can come out whenever he is in the area, and he will still come out the next day or day after, because he works all over the area. He comes out when he says he is coming, and he is always on time. I don't have to wait around in the house. He is very professional, he comes to the house dressed to work, but he is still sharp. He is ready to work, he doesn't leave a mess. You don't have to clean up after him. I can't say enough about the guy. I am not related to him, I just know him because he was referred to me.
    - Dan & Joanne G.
  • A
    Store with Style was a pleasure to do business with! From the moment we walked into their showroom we felt comfortable with the team. They have excellent design tools that work to show exactly how the finished project will look, and they work within your budget. The installation team was professional, courteous and clean.
    - DAVID E.
  • A

    Paul came in with a bunch of options available. We ended up going with a complete tear out. With the age of our house..it was no small project. Paul tore out the bathtub like we wanted, replaced  it with a full ceramic tile walk-in shower with glass doors. The sink, cabinet, lighting, toilet,and doors were all replaced.  All of decisions, on what to pick out, were made up to us.  He replaced the flooring with matching ceramic tile and it turned out perfect. The job was done in the exact amount of time Paul had promised and it was finished at the exact price he quoted. We are very happy with the final results and we would not have changed a thing. Paul was very meticulous to detail and always open with us. I would not hesitate to recommend him to anybody, for any kind of construction project. I am positive we will be using him for future projects at our house.

    - peter s.
  • A
    Jim was very professional, on time, and on quote.  He was very helpful with additional design with back splash, flooring, and window treatment.  We have already used him again and referred him to family and friends.
    - Dan & Joanne G.
  • A
    Working with Don was great. He is detailed oriented and responsive and very professional. Our house is a 1930's era home that was a rental for many years and in a very uniques location. We wanted to update yet keep in tune with the original character of the home. There are always challenges when working with an old home. Don and his subs were very helpful with some of those challenges. Ken and his crew at Colonial cabinets were great, Ken helped us determine the layout for the kitchen and the cabinets. Their wood work is awesome. We received a lot of help from the other subs including Roxanne at West bay tile. Once the work actually started Don kept the work flowing and was constantly in touch. The work that was done was a completely gutted kitchen and remodeling of the first floor. We put in custom cabinets made by Ken and his crew at Colonial cabinets. They made a pass through between the kitchen and dining room and built an island in the kitchen. Installed new electrical outlets, installed under cabinet lights ands recessed lighting and pendant lights. New 20 inch tile floor and stained some existing wood work. Also, we had engineered hardwood installed in the dining room and living room. Pete and his guys did a great job restraining existing wood work that included some original built in cabinets in the dining room. Our sandstone fireplace was pretty messed up so we had it resurfaced with granite and Colonial cabinet made a beautiful mantel and surround . Overall, we had a very great experience. We had a couple of hiccups but Don and his guys were absolutely great about making sure that they were corrected immediately. All of the subs that work with Don had nothing but good things to say about him which is a good sign of a true professional.
    - Judy H.
  • A
    Very well. Before starting the job, Dave and his assistant came to our home and looked at the table to see what needed to be done, and to give us an estimate. They had to figure things out, since we weren't sure exactly what type of coating was on our table top, or even what type of wood it was. They are very knowledgeable and were able to determine what needed to be done. They took a table leaf with them, did a test spot, and called us with the results, then we decided to have them do the job. We are very pleased with the results!
    - Anita V.
  • A
    This is a really great family-run business.  They are responsive, thoughtful, and creative.  Tony and his family worked with us to build a tailored solution that we are very pleased with.  They take great care to deliver a high-quality service, and their product is of great quality as well.
    - caroline t.
  • A
    They are absolutely fabulous.  They are professional, delightful, and creative.  I do not have enough superlatives.  They are superb at taking difficult areas and coming up with solutions.
    - Martha M.
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Cabinet Makers in Willoughby

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