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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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Unfinished basement with cracks

Basement Waterproofing reviews in Willoughby

  • A
    ABV Contractors Co
    I used them before to install a new trench drain in a walk-out basement, and replace 75 feet of storm drain that runs out to a creek behind my house. They did an excellent job on the basement waterproofing, just as they did with the other job. (I've posted a review of that as well). They completely excavated the 50 feet of wall and removed all material in 7 hours. The operator of the excavator was skilled and efficient. Everyone on the crew worked hard and was careful about how they went about their work. I highly recommend this company for drain lines and basement waterproofing. I rated them an "A" in each category, and they earned it.
    - VICKIE F.
  • A
    ABV Contractors Co
    I cannot say enough about Mike and his crew. They were timely, neat and very professional. I was kept aware of the progress throughout the job. They cleaned up each night and I couldn't be more satisfied with the end product. Let's face it, no one wants to have to have this type of work done, but the guys at ABV did a wonderful job at what I felt was a reasonable price.
    - Kristi M.
  • A
    ABV Contractors Co
    The new drain works well and solved my problem. Because the new trench drain would sit lower than the original drain there was some concern about whether there would be sufficient fall for water to run off correctly. ABV did measurements with surveying equipment to insure this would work. The crew did good work in less than ideal conditions - wet and cold December. The operator of the excavator did a great job of digging up the old clay tile and keeping the correct grade for the new pipe. I was very pleased and am considering using them for some basement waterproofing work.
    - VICKIE F.
  • A
    Integrity Waterproofing
    These guys are excellent. Their whole crew is very professional. Every time I stepped outside they would ask if I had any questions about what was going on, and explained the steps as they went. They were very understanding if I had input on the placement of lines or how things were run and took that input into account when installing the new lines, even re-doing a couple of things when they moved faster than I could check up on them with no complaints. They even took care of a couple of small items while on site (pulled a stump and old flag pole, widened an area that was dug by about a foot to help with the replacement of the air conditioner compressor).
    - Anthony L.
  • D
    Airguard Restoration
    Two guys came out and glanced at front yard, came down the basement, snapped a couple pix and tried to sell me on waterproofing from the inside out. Did not even look at the back yard where the wall is mainly affected. I have had 3 other companies out so far that thoroughly inspected the cracks in basement walls and entire yard and gave me much more information and solutions as to solving my problem - and they did not charge me a time. Feel I wasted $75.
    - Joanne J.
  • A
    ABV Contractors Co
    Every time it rained I had water coming in through my foundation walls on 2 sides of my house. I got 3 estimates from 3 companies (ABV was one) and I did my homework on each company beforehand. ABV was not lowest price but after meeting with them I decided to use them because of their knowledge and expertise in basement waterproofing. I will say I was not disappointed that I hired ABV, they stood by their work and did everything and more that they promised me they would during the estimate. I highly recommend this company to anyone. They are courteous and their workers were neat, organized and always made sure the property was safe before they left each evening. I always believed in not automatically hiring the lowest bidder and I'm glad I didn't because ABV is worth it! My only advice to all people in need of work performed at their house...you get what you pay for! Thank you to all at ABV Contractors and I will definitely recommend them to anyone in the future.
    - Matt F.
  • A
    H Jack's Plumbing & Heating Co
    I especially liked their promptness and their work habits.  I liked the fact they could identify the problem with camera's instead of guessing.  They were especially professional , polite and punctual.  I would use them again
    - NANCY A.
  • F
    Buckeye Waterproofing Inc
    Pretty much the worst experience imaginable.
    We wanted them to rebuild/stabilize a 31' cracking wall we had in our basement.  They convinced us only 15' needed fixed (the other 16' included a bathroom and closet that they stayed away from).  We were told the entire job would be done in a week. It's been almost 3 months and it's not finished, though some of the work is exterior work that they can't do now, but they are the ones who scheduled the job in December and told me it would be done in a week.  

    They were to rebuild 15 feet of basement wall. We were told that would take 1 day, 2 days tops. It took 7 days. Yes we had no basement wall for 7 days at the end of December.  As if that wasn't enough, the new 15' section of wall did not line up flush with the existing wall, creating a 1.5"-2"  ridge in the walls.

    They were no-show/no-call at least 3 times.  I finally called the owner to see when they planned on returning to finish the job, and he told me he thought they were done already!

    I gave them my credit card number for the initial 50% deposit.  They then took it upon themselves to charge my card 2 more times for the remainder of the quoted price, prior to the job being finished (illegal? breach of contract?)! I called and e-mailed several times about this, but nobody seems to care about that.

    There was dust/cement literally (I do mean literally) over every square inch of surface in my basement from the installation of the floor drains.

    The first night the wall was out, they failed to cover it properly and our house was cold. I called the owner, and he said the crew forgot the materials at the shop but did the best they could.  

    Additionally, prior to removing the wall they turned off our water and gas for safety reasons. They turned the water back on, but not the gas. My family left for the day so they could work, and came home to 55 degree house!

    They did use plastic sheets to cover the brick protect it from the elements however they also covered up our furnace vent causing it to shut off. We had to make a service call to figure out that's what happened.

    They uninstalled my utility sink that was against the wall to be rebuilt, and never bothered to reinstall it, I had to do that myself.

    They did not put any of the appliances back or clean up their mess. I spent 2 full weekends cleaning up their mess. We even had their pop cans sitting on our hot water tank. They left plywood, tools, and plastic sheets littered in my yard, it's still there covered with snow.

    Sadly, I could really could go on for pages, as there are numerous screw-ups this company committed.  Though when presented to the owner, he called them"minor issues that we'd deal with later".   I have about 5 pages of documentation on all our issues, but PLEASE DO NOT EVER CONSIDER DOING BUSINESS WITH THE COMPANY. 

    Oh, and they have a "Lifetime Warranty" on the walls in terms of water penetration, well guess what? We have water leaking into our basement now, and we never did before. I'll be contacting them very soon to see if they will in fact back up their warranty.
    Stay tuned....

    - David W.
  • A
    Chubb Construction and Basement Waterproofing Inc
    Terry was great. He responds very quickly and lets you know all that is required as well as the steps they will be doing to complete Willowick's requirements. The job was done well and expeditiously.
    - LARRY O.
  • B
    Adelios Contracting Co
    It took them about a month to get started. It was very, very hot, and they disconnected the air conditioner, then we're not able to reconnect it. I had to buy a whole new central air unit. They were hired to reinforce basement walls that cracked due to frost heave. The walls cracked again the next freeze. They were nice, though.
    - Elaina C.
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Waterproofing Contractors in Willoughby

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