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Auto Service reviews in Whitehouse

  • B
    Firestone Complete Auto Care Store
    Overall the service advisors are good but some of the mechanics could do better. I recently have the front struts replaced for $850 on my Traverse. Great job, but...... The mechanic totally missed the mark on replacing the wiper blade arms correctly. Luckily it rained when I picked up my vehicle and I discovered this on the way home. No, I was not a happy camper as I had to return again to get the mechanic to correct this situation while I had to sit it out in their lobby.
    - Christopher T.
  • A
    WHITEHOUSE MOTORS INC
    My vehicle was leaking antifreeze from the right side of the engine, while looking for the leak a noticed the serpentine belt was cracked badly. Called Whitehouse Motors and made an appointment to have the car reparied. They diagnosed the leak was from the water pump and also recommended replacing the serpentine belt. Authorized the work and it was completed the next day; (took a day to get the belt in). Car is fine now, no leaks.
    I have been a customer of Whitehouse Motors for over 10 years and find there work exceptional. They get to know you and your vehicle and really take care of your vehicles. You pay a little more, but the extra service is worth it to me.
    - James C.
  • A
    WHITEHOUSE MOTORS INC
    Excellent. Actually I have taken all my cars to Whitehouse Motors for the past 38 years and decided it was time to praise them on Angie's List. I have a 1995 Jeep Cherokee Laredo which I love and want to keep forever. Bud at W.H. assured me that we can do this with my attention to regular care and his attention to quality. I cannot even imagine using anyone other than Whitehouse Motors working on my car. When serious repairs have to be done Bud always scouts for the best parts at the best costs and he explains everything to me in detail so I am not surprised. Big plus -- they offer free loaner cars under certain circumstances. I love these guys.
    - Bonnie C.
  • F
    Varsity Auto Repair & Sales
    When my daughter brought her car home from Varsity she mentioned to me that it was running rough.  I opened the hood and couldn't believe my eyes.  First off the PVC breather tube was not connected and left off which was causing the rough running.  Secondly I noticed that the oil cap was destroyed and broken into several pieces and just lying there loose.  Oil was leaking from the oil filter because it had not been tightened properly.  When I called Tom Birsen, the owner and head grease monkey, he became very abusive and fowl.  He never offered to fix the repairs and denied doing them at first.  I checked my daughters car just prior to her taking it up there, so I know this damage was done by him.  I asked him just how could he allow someone's car to leave his shop in that kind of condition?  Frankly he didn't seem to care.  He finally admitted that possibly he became distracted and caused the damage and other issues.  I asked him how he would feel if this was his daughters car of which mine depends on it for commuting to and from BGSU?  What if she would have had a breakdown or ended up along the highway at night?  He stilled didn't care.  I had to drive to an auto parts store in Maumee and replace the broken filler cap.  I also fixed the other items. I filed a complaint with the BBB which is now on file.  I also have learned since this that many other people have had their cars damaged by this so-called expert mechanic.  About a week later I received a letter from Birsen swearing and basically telling me where to go.  I have made copies of this letter and sent to the BBB and local CofC.  The Chamber of Commerce has banned Mr. Birsen and his company from ever becoming a CofC member due to this letter.  The President of the CofC simply could not believe the words used by this clown.  He remains uncredited with the BBB.  I also made copies and posted them all around the area for others to see and warn them of his practices.  Stay away from Varsity in Whitehouse, OH.  I understand he left Maumee with many of the same problems to customers.  He has tried other ventures with all failing.  With not being able to handle a simple oil change I am thankful I didn't have him rotate the tires.  He should be given the worse auto mechanic award for the year.   I will be sending him a book entitled OIL CHANGE FOR DUMMIES.  Maybe this will help him.
    - Christopher T.
  • A
    MC NEILL CHEVROLET BUICK
    I have purchased and handled all of my families auto repairs through this dealership for the past 10 years.  I could not say enough good things about these guy, especially the repair guys.  Time after time they have done what is expected and then some.  My son recently took his car to another service shop because it was a little closer.  They told him he needed extension front-end work - $1,000.  I had him take it to McNeil for a second opinion.  They had 2 advisers and 3 repair guys look it over with a fine tooth and comb.  They showed my son that there was no way he needed these expensive repairs while his car was up on the rack.  My son could not afford these repairs to boot so he felt much better.  In the end they did not charge a dime for all of this attention.  Repairs are a no brainer from this company.  They will treat you right and do the repairs correctly.
    - Christopher T.
  • A
    TIREMAN
    I was satisfied with the work and how quickly it was done. I trust their judgment. When they tell me that work needs to be done, I know that it genuinely needs to be done. They are very honest. They let me know when I can wait on having work done. They don't tack on additional charges. I have a lot of confidence that they're going to tell me the truth.
    - Jean A.
  • A
    B & L AUTO SVC INC
    unknown
    - Diana T.
  • D
    MC NEILL CHEVROLET BUICK
    unknown
    - Karie H.
  • A
    Jim White Honda
    unknown
    - Sompong S.
  • F
    Pete's Towing Service
    BADLY - Two issues: 1) They took advantage of a marginally functioning individual and 2) they charged an outrageous sum.  If you value integrity in your vendors, this is one to avoid.
    - Andrew L.
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Auto Services in Whitehouse

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