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House Cleaning reviews in Westlake

  • D
    Timas Cleaning Service
    Abdullah the owner was very unprofessional via text and has poor customer service. The owner initially didn���t want to honor the service and price we agreed to, and tried to make up statements like he said they would get as much work done as possible in the 2 hours, which he never said to me. He didn���t want to honor the Groupon deal for the first cleaning that we agreed to, even though at my initial consultation last week it was clear what was to be done and how much it would cost. He was unprofessional in his recent text messages to me as well. We have newer expensive wooden floors installed in my home and the owner of the company said he wanted to use water and vinegar. If you google and check out any wood floor manufacture company or any wood floor website, they state that using water and or vinegar would damage wood floors. So had I hired them, my floors would have been damaged if I allowed them to use their solutions. You should not clean wood floors with water and or vinegar solution. Based on this experience I wouldn���t recommend this company. Edit: my response to the owners response is this: we initially agreed on the price and I was fine with the $89 Groupon price for the first visit, and paying the $100 per visit thereafter for 2 workers for 2 hours or so. I���m not sure why you changed your mind but we did agree to those terms. And then what is even more strange is that you agreed to those terms via text later today, which were the same terms as we agreed to at the time of the estimate. You lost a customer over $10 price difference for that initial Groupon visit. Next, you are lying about statements not made to me in both text messages to me about what we agreed on as well as a response to my online review. My intentions was obviously to hire a cleaning company. I don���t appreciate it that you canceled before a party, even after you again agreed today via text, on the same initial terms. It shows poor customer service. Also, I never discussed with you the recommended hardwood floor cleaning solution until today via text. I simply said that I would look into what was recommended and I would make sure that water and vinegar that you use would be safe, and I���ve confirmed that it isn���t. As a cleaning company, you should know this. Lying about what wasn���t said and agreed terms is poor form Abdullah. Also, you never confirmed the appointment today, I simply texted you questions regarding the wood cleaner, and you sent me an invoice via venmo, for services that wasn���t even rendered. So if one wants to consider a company that has an owner who lies about agreed terms, pricing, and cancels service before an event, this is your company. It���s very shocking that you would make up terms and statements. Honestly, these are all red flags and I���m glad I didn���t continue. Had you simply been honest and honored what we agreed to, I would have been a happy customer for many years.
    - Chirag P.
  • A
    The House Doctors
    I have been extremely pleased with this company! I had initially hired the company for a deep clean. The work was done so well that I went back to them for a regular biweekly service (approx. 2,800 sq. ft with a pet). The ladies are very pleasant, reliable and thorough. On the occasions that I've been home, I've noticed that they NEVER stop working! I'm thrilled to have found such a good cleaning service and can give an honest Excellant AAAAA review since my house is always spotless after their work.
    - Sharon T.
  • A
    Chappell Cleaning
    I was in desperate need of a cleaning service for our daughter in Cincinnati. We live in Cleveland. I just called them and started explaining my situation and instinctively Fernando understood from a mother���s perspective and took care of it on the day I needed. Now we have him on a monthly schedule. Thanks Fernando! Would recommend him to anyone !
    - Bhanumati M.
  • B
    Cleaning For A Cause
    They do a very adequate job. Overall, they are very good. It just seems that he doesn't have enough good people for cleaning. There's one girl there that he sends to a awful lot of places. Over all they do a good job and she usually comes and she's very punctual. Shes having medical issues, you get to know these people when their in your home for two hours.

    - Ellen M.
  • A
    The quote was 2 people , 90 minute minimum for $65, or 3 people 1 hour minimum for $85. I have not used them yet they simply gave me a quote. It was all done on the phone. I described what I wanted cleaned and the quoted on the phone. I am going to try it, I have not tried it yet.
    - Ellen M.
  • A
    Here To Help
    Fantastic. They always do a great job. I've been using them for close to a year. If things have not been done right, for some reason, I was not charged. In those cases,the owner herself came to clean my house. She did a fantastic job.Great personality as well.
    - jaime s.
  • A
    Timas Cleaning Service
    Very well done, indeed. After having had previously a rather disappointing experience with another cleaning service, I was very pleased with Fatimah's services. She pays the necessary attention to details, and is very punctual and efficient.
    - Lavinia S.
  • A
    Timas Cleaning Service
    Fatimah and Employee came and did a deep cleaning for me. They went up and above what I wanted them to do. I only wanted 1 deep cleaning but seeing what they did we agreed upon a monthly deal. Very professional, on time and very pleasant.
    - Abe a.
  • A
    Ray's Cleaning Service LLC
    Ray an his crew cleaned 25 years of dirt from my basement and wine cellar. They were all very efficient and courteous. Ray even heavy moved some heavy items I no longer wanted to the garage so I could put out with next week's trash. The area cleaned is absolutely sparkling.
    - Kathleen T.
  • A
    Ray's Cleaning Service LLC
    We are very pleased with the work done. Our old and unfinished basement needed what we would refer to as an industrial type cleaning. The attic with all of it dust, dirt and cobwebs was also more than we wanted to take on. Ray and his team did a fantastic job -- even did some extra things that he noticed while doing the job. They arrived early and worked efficiently -- and a very polite team.
    - Noreen T.
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Home Cleaning Services in Westlake

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