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Water Softener Installation And Repair reviews in Westerville

  • A
    When I contacted the Waterworks, they sent out an estimator to look at the old water softener and the plumbing around it. He gave me an hourly rate for the job ($98/hr.) and estimated that it would take 2 to 4 hours to complete. I scheduled the service once I had received delivery of the new softener. A plumber and an apprentice came out to do the work. They were very professional. It took them 4 hours to finish everything. They explained a few troubleshooting issues that might arise so I could address them myself without having to call them in again. The price included time, materials, and hauling away my old water softener.
    - MARCIA M.
  • F
    I needed to have an old water softener removed and a new one (that I had purchased) installed. I first contacted The Service People through an Angie's List "request a quote" email. No response. I thought that perhaps the email had gone to a spam folder, so I called them directly. After getting a voice recording, I left a message about why I was calling and requested a return call. That was a couple weeks ago. I have not heard back from them.
    - MARCIA M.
  • A
    Eric was clearly knowledgeable about his field. He told me I would not get a sales pitch, but he needed to come by to test our water and make sure he was quoting what we needed. We discussed pricing on the phone, as I had already determined the high- and low-water marks (pardon the pun) on the pricing spectrum. He arrived right on time, quickly looked at our existing equipment, tested the water, and wrote up a quote (which was about what he told me on the phone). Upon approval, he arranged with us to come out and do the installation...again, he was punctual. Eric and Jeff installed the new system (a softener, a RO drinking water filter, and an instant hot water system that I purchased separately) quickly and professionally, and they removed the old system as well. They did a great job, and we're very happy with the new system.
    - Steven B.
  • C
    The big thing was that it was like double of what the estimate was supposed to be. The explanation was good enough, but it still left a little bit of a bad taste in my mouth. That was on the negative side. On the positive side, it's done, it's in, and working. So, that is always good. They guy should up and told me what he was going to have to do, disappeared for 2 hours, and came back. I would never us them again. The water softener works, it's just not someone I would recommend based on how the whole thing went down.
    - Gregg S.
  • A

    I had an urgent issue that needed immediate attention.  I called Mike McDermott since I have used him in the past and he stated that he was really busy and would check if another plumber he knows could help.  He called me back in 15mins as promised and said he would push things around and would be here 1st thing in the AM.  Mike showed up a little after 8 as agreed and within 30-40 mins resolved the issue.   He explained what he was doing, Explained what happened and showed me that the water was flowing.   This was a big relief for me I had concerns that there was a bigger problem.  I appreciate his responsiveness and his attention to the matter.

    Thank you

    - victor r.
  • B
    Service done was excellent. Concern was I waited through a 4 hour window and was called at the end to reschedule. I was then told I would be first for new appt. but I had to wait 3 hours. I was again told I would be first for 2nd repair and again waited 3 hours.
    - Sandra S.
  • D
    Eco-Plumbers installed a Nevian tankless water heater in our home.  We also paid extra for an extra circulation pump to provide quicker service to the kitchen and master bedroom.  This was due to the distance between the water heater and the end of the home.
    Hot water service was very slow. We asked them to return.  This repair man indicated that the service man who installed the water heater was no longer with them.  He had install the extra pump and lines - but had not activated it.  He said - the unit was fighting itself.  He did some adjustments and it was better.
    However, in a short period of time - it took forever to get water through the lines.  Again.. we called Eco-Plumbers.  This time - now two service men came and indicated the circulating pump was bad.  The call to have them look at it and flush it was $270.  The cost of the pump was additional.  This was in January, 2015.
    In September - the floor is again covered with water.  Once again - they said it needed flushed and a new pump.  But they added a new wrinkle this time.  Now - they have indicated that our water (DEL-CO) is too hard for this unit.  Now, they want to install a water conditioning unit for over $3500 to go along with the water heater.  
    They did not test the water hardness when it was installed.  DEL-CO maintains one of the best water systems in the state.  They try to keep the hardness just under 7.  Seven and above is considered hard.  
    IN addition, my friends had Eco-Plumbers out to repair an outside faucet.  The repair man spent about 20 minutes on the faucet and then talked to them for over two hours about their hard water and suggested they also get a water conditioning system.  He was only called to fix an outside faucet!  I know this, because I was at the home when they were there.
    In wrapup:
    1.  They did not indicate that hard water was an issue when we purchased the water heater.  Now - they indicate this is an ongoing issue and the only way to fix it is a conditioning system. 
    2.  They are charging huge amounts of money to flush a system.  I now know that this can be done with a submersible pump, a hose and vinegar.
    3.  They attempt to sell water conditioning systems to everyone - whether it is a water heater problem or a broken faucet.
    I will be finding another company for future plumbing work in our home.

    - K W.
  • A
    Excellent product. Water tastes terrific. Better than bottled water. Only about $800 for a whole house system. Best d vision we ever made. Everyone should have one of these systems. Was told Columbus has over 256 chemicals in it's water. This system eliminates many of them & chlorine too.
    - Chris C.
  • A
    Kenny arrived right on time. All the work listed above was completed in 2 and 1/2 hours. The ball stop, ice maker stop and water line were tested for leaks. The area where the work was done was cleaned up. Everyone works well.
    - DAVID G.
  • A
    When I called Waterman to ask questions about the best system for our home that would provide clean filtered water, Doug seemed very knowledgable about water softeners and filtering systems. We wanted a system that would not include salt in our water, but not be so expensive as a whole house reverse osmosis system would have been. Doug believes in providing his customers with healthy clean water. He installed a fibersorb system that combats calcium deposits which we had and also a carbon filter that filters out most all pesticides, chemicals from our well water. It's only been in two weeks and already our filter from our well showed debris which is obviously dirt and/or sand that is being brought up from our well which means we need to get a filter in our well. We would not have known this otherwise. He was more than willing to come out and change out the filter he had put in only two weeks ago.
    - PEGGY & JOE S.
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Water Softener Companies in Westerville

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