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Water Heater Repair And Installation reviews in Westerville

  • D
    Please use caution when choosing to call Jack L Woods Plumbing Co. They do not clearly disclosure charges, and include additional fees that are not a standard in the industry. While their rating seems decent, company has current open complaints with Ohio attorney general, and BBB. WIth our water heater out, I called them for help. The guy who answered (John) seemed helpful, suggesting they could send a plumber out the same day to determine which part would need ordered. No mention of a charge for diagnosis even though we did discuss expected charges for the fix. I was told $90 per hour and that it could run between 1-2 hours, with no mention of any other fees. Plumber arrived, took 30 minutes to diagnosis and order required parts (company is within 10 miles of property). Couple days later, parts delivered and scheduled, plumber entered the property without any tools, walked on white rug (no shoe covers) and told me that the parts were wrong. Had to call part company to ask, they shared it is the correct parts, the plumber should look at the directions (seriously!?) The plumber (Bill) then decided to go in/out three times to get tools and hose to drain water heater (excessive?). He then told me that he wouldn't need any help, insinuating that i shouldn't watch over his work (seriously again!?) After hooking up the hose to drain, he went and sat in his van for 20-30 minutes without checking on it once (using more time than necessary). He finally mentioned he was finished after about 1.5 hours, to which I had some questions. He gave a large sigh when I asked. Immediately after asking why the flame was so large, he showed some urgency, and was able to remove and reinstall the entire burner assembly in 10 minutes. After paying a lump sum bill, and thinking about the original quote and bill, I realized he had significantly overcharged. After calling to reach the manager (Rex) multiple times, I was told they charged 0.5 hours for the diagnosis visit + drive time (What!?) rounding to 1 hour, and 2.5 hours for the visit where they fixed the water heater as well as that they used $94 per hour charge. The plumber had been on site (maximum) for 2.5 hours between both days with no disclosure of first charge or "drive time" fees. (They are literally 10 miles away). While Rex adjusted the bill for 2 hours on the second day (the job obviously could have been performed in less time) he ignored the fact that drive time and the first visit was not disclosed. Overall, I would suggest going with another provider, they over billed their time, added additional fees that are not a regular component of the industry billing, are unwilling to adjust where necessary, lacked professionalism and seem to have a recent track records of issues given the other complaints.
    - Jean K.
  • F
    Went to one of the big home improvement stores and purchased a new water heater. They contracted Water Heaters Plus to do the install. About a week after the install I heard pipes banging together in the basement. I went down to find my vent pipes hanging and disconnected. As I traced the pipes, I found the installer had actually also cut 3 pipe hangers so the new install would align better with the existing vent pipes. He didn't use glue to connect the pipes together and cut the safety devices (pipe hangers) that keep the pipes hanging correctly so the gases could vent. I also found loose screws and flux on my basement floor. (last photo shows the cut pipe hanger next to my re-install) Called the home improvement company and they sent another company to do a complete re-install. In my opinion, the install was criminal.
    - Mary P.
  • A
    It went great!! I love my new A/C unit and Furance. My old hot water tank was rusted. They cleaned up after themselves leaving no mess!! I have used Total Comfort for years and highly recommend them. Honest, and hard working it is awesome to have someone that is so trustworthy and reliable. My daughter bought a new condo and she is using them also.
    - Maribeth R.
  • A
    They were punctual and it was determined that I need a new water heater. I have a limited space requirement. They did some research and called me back two days later with a price. I have not made a decision and have not contacted any other plumbers as of this moment.
    - Wayne K.
  • A
    I had an excellent experience with Amanda. Unlike many of the other contractors, they provided me with a quote right over the phone, after asking me some questions regarding what I needed. They were the most affordable of the vendors I contacted. The technician that arrived to do the work was punctual, polite, and very experienced. He made the tank replacement look trivial and he handled all of the customizations he had to do because of the differences in the tank designs easily. He had no problems with me hovering and asking all sorts of questions. I would definitely use Amanda again for anything plumbing related.
    - Peter M.
  • A
    Service was professional and technician asked lots of questions to make sure this was the right choice for us. He was clean and thoughtful about working in the house. Install went quickly and he removed the old water heater without a bump on the wall or floor. My only frustration is they charge one price for the install and did not replace the expansion tank nor add a new pan. He did not address why or if we needed them, even though they are included in the cost.
    - Stephanie W.
  • A
    John from Jack L. Woods came out quickly and the same morning I noticed the issue. They gave me a window from 10-3 but then had a cancelation, called promptly and John was at my house by 8:15am. Work was performed quickly and with high quality. John replaced part of the copper pipe near the connection point as it had been twisted at some point prior to us moving into the home. This is the second time we have used Jack L. Woods. They do quality work and although they are not the cheapest you will not have to worry about the work which is a big deal.
    - Gus T.
  • A
    After an Angie's List search for emergency service plumbers in our area, Found and called Emergency Plumbing Service at 10:30 PM, and was told someone would be out by 11:30 PM. Plumber arrived at 11:30 PM and was quickly able to isolate the leaker so we could use the other.
    - Bill C.
  • A
    They were very quick to respond - came out same day as call and replaced the water heater. We wanted a tankless but there was no place to vent it so we ended up with a standard water heater instead. We felt Robbie was honest and professional. Would definitely use again. Thanks so much!
    - Pamela J G.
  • A
    The process of getting a quote and getting these items installed was very simple. They had good communication and even got us a portable A/C unit to help us while we waited for our appointment because it was a very hot couple of weeks. There was over a 2 week wait to get the system installed, but they did such a great job it was totally worth. Very professional and efficient. Would recommend to anyone.
    - Michelle G.
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Water Heater Installers in Westerville

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